Active since Oct 2016
31
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31 reviews2 months ago
Bad Service
I have been struggling to get Zestlife to pay my shortfall on my claims. Every second day I receive an automated sms stating there is outstanding information. the lasts one now is that I sent them a claims report statement and not a claims history from Bonitas. when i requested a Claims Transaction history FROM Bonitas, I was given the Claims report Statement that show everything about the Claim!!!! what more does Zestlife want!!!. they are quick to debt but not when it's time to pay as promise, there are issues. I have included my Drs letters as well from the 15 Jan recommending that the surgery I went for needed to be done. What else does Zestlife want??? Should i send you a blood Sample or something??????
53 replies
3 months ago
Bad food
I bought the mosaic jelly yesterday from Trade Route mall. I was so disappointed when I got home to find that the one looks off.. I have been buying the Jelly and custards ,mouse and the mosaic jelly as I am only allowed to eat soft foods since my op.i can't just get into the car a change it as I am still in recovery. The mosoca jelly looks off
0 replies
10 months ago
Over Charge
Trying to cancel my Telkom contract is a nightmare. My contract is up but Telkom is charging me the full debit amount for a device that is already paid up. Calling the call center is a waste of time because the call is always dropped
0 replies
12 months ago
Paying for insurance that does not cover
I am utterly disappointed and frustrated with Discovery Insure's decision to reject my claim for damages to my upright freezer and fridge. The claim was registered after my home was struck by lightning, causing the appliances to malfunction. The assessor's investigation was inadequate, as they failed to properly test the appliances. Instead, he took photos and checked the voltage of a plug that the appliance was not even connected to. This lack of thoroughness raises concerns about the validity of their findings. Condition of the Appliances My broker informed me that the assessor's report stated that my appliances are in poor condition. I strongly disagree with this assessment. Please specify what exactly is wrong with the appliances. At the time of policy inception, there was no clear indication that the age or condition of the appliances would affect coverage. I believe that the lightning strike was the direct cause of the damage, and I have provided an independent quote to support this claim. I attempted to obtain invoices from the company where I purchased the appliances, but unfortunately, the business has closed due to the owner's passing. At the time of inception,Discovery did not inform me that I need a power surge plugs for the appliance. My excess on my policy was increase from R750 to R2500 per event reason given was due to the bad weather conditions and claims that insurance companies were experiencing. I did not object and continued paying my policy. Insurance cover is there in case of damage caused due to unforeseen circumstances but you failing to cover. Discovery requested a second assessment, which an independent company conducted. They confirmed that the damage was caused by a lightning surge. However, Discovery's assessor was uncooperative, merely taking photos and testing the incorrect plug point, and requiring assistance to move the fridge. In contrast, the independent company's assessment was comprehensive, involving a detailed examination of the fridge, testing the motor, and explaining the damage. They concluded that the power surge caused the coils and gas to leak due to high voltage. How is it possible that two appliances gives up at the same time and you telling me this is not due to the lighting damage!!!!!!!!!!
116 replies
14 months ago
Spoilt milk
I complained about the milk I purchased that was off, I was told someone will be in touch with me. I am still waiting! I purchased 3 x 6 packs. I sent photos as well. No response. I am so disappointed.
0 replies
25 months ago
**** Service
I can't understand how hard is It to change a debit date on your system! I have requested for my debit date to be the 25 of everymonth, only to receive a sms now stating that I will be debited on the 2nd of April due to the 1st being a holiday!!! I am also being charged a subscription fee now for a contract I took out in the begin of February or and not to forget your network is the worse ever, there is never signal!!!
112 replies
25 months ago
Disappointing Services
Telekom has given me the run around from January, I have called numerous times and went to your store in Trade Route Mall to have my debit date changed to the 25th or date close to the 25th if not available of everymonth but no one can assist me! I asked for the debit details to be removed so that I can make monthly eft payments instead but guess what, this cannot be done as well!!! Last month my debit did not go off on the 5th and Telkom is charging me for the missed debit even though I have tried numerous times to have the debit date changed, Your stores takes their sweet time to assist you, just to be told sorry this cannot be done! I Have now resorted to canceling my one contract with you and will be canceling the second one as soon as it is done.
0 replies
26 months ago
Unacceptable Service
Claim no 3469054 was logged on the 27th of Feb to date no response or feedback from Discovery Insure. I had to call and follow up on this claim even though it is noted as a fast track claim. I have accidental loss on my policy but I am told that my claim for my food items has been rejected after my follow up to find out when payment will be made, I was told earlier today that my claim has been authorised for R5000, but now on my second follow up after receiving no feedback from Discovery, I am told it is rejected. I have explained that I am not aware how the food got spolit but I assume that when my helper was cleaning she might have switched the freezer off and never plugged it immediately on, she however denies this, when I tried to consume the food that is when we realised that it has gone off, please note that it still shows as frozen meaning that somewhere along the line something went wrong, I am not sure if the freezer was unplugged and switched on again at a later stage. Discovery however refuses to communicate or acknowledge my claim even though payment is made monthly to my policy! it seems like if you have no broker assigned to your policy, you are not taken seriously and your claims just gets rejected!!!!
56 replies
28 months ago
Under cooked Food
Spent Around R300 at Chicken Licken in signet Terrace today and what a disappointment it was!!! The hot wings were pink inside,it made me so sick after just one bite. How can such a big franchise sell food like this ???
0 replies
30 months ago
Misleading Marketing and false promises
Metro home and Vodacom has a deal for a playstation 5 and netflix subscription for R472 ,I lodged a complaint a few weeks back stating that Metro home Menlyn and Vodacom has not honored the deal, Vodacom responded privately to me to start that I didn't take it up,I in turn made contact again with Metro home but was told again that they can't give me the deal with the one year Netflix subscription, I agreed and said it was fine, I was promised the playstation by the latest Wednesday but guess what STILL NOTHING AND METRO HOME REFUSES TO TAKE MY CALLS!!!
393 replies
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1 Star
31 (100%)