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Active since Oct 2016

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19 reviews

3 months ago

Unprofessional consultant and false advertising

I have been calling repeatedly since the 8th of May regarding assistance with my online purchase (Order #***), and my experience has been nothing short of unacceptable. Calls are either dropped, or I am placed on hold for excessively long periods without resolution. There seems to be a complete lack of accountability and proper customer service. I purchased the FLOOR LAMP 5 HEADS E14 5X40W METAL CHROM, which was advertised by Leroy on promotion for R329.00, a deal I rightfully took advantage of. Now, after payment has already been made, I am being told that the order cannot be fulfilled because of their mistake. To make matters worse, I am constantly being passed from one consultant to another, each providing different and conflicting explanations. One moment I am told the item is discontinued, yet your website clearly indicates that there are still 3 units in stock at the Fourways store. This is extremely frustrating and reflects ********* behaviour and false advertising. Customers should not have to chase after a company for an order that has already been paid for, especially when the issue stems from your internal errors. I expect a clear and honest resolution to this matter.

2 replies

Finchoice

3 months ago

Inside *****

I hereby wish to report suspected ***** committed by Finchoice, as well as their apparent failure to adequately protect my personal information. I only recently became aware that my account has been debited on a monthly basis since February 2026 for transactions that I did not authorise or make. It appears that my cellphone number was *****ulently changed on my Finchoice profile, after which transactions were processed via Finmobi using a scan-to-pay method. I have called the call center to have this rectified and they said i need to email, I then emailed, they said i need to call the call center. even till this day my account is using a cellphone number which doesn't belong to me. My cellphone number has never changed since the inception of my account, and I do not recall ever requesting that Finchoice update or amend my contact details. I contacted Finchoice yesterday to request that my account be flagged to prevent any further debits and to initiate an investigation and verification process. I believe that this is an inside job and request for full refund. Regards, Moshe

2 replies

ACDC Dynamics

10 months ago

Madeleine Burger - Star at ACDC

Hi Madeleine, I just wanted to say thank you again for the way you handled everything regarding my returns. Your quick response, professionalism, and willingness to resolve the issue really stood out. It’s rare to find someone who takes such genuine care in helping customers and understanding. You truly represent what great customer service looks like. May they pay you well and you are the reason i will be buying again at ACDC. Much appreciated, Moses

1 reply

FNB (First National Bank)

18 months ago

FNB Loan

FNB had the audacity to debit my account on the 11th when my loan contract clearly states the 25th! They just can't stand seeing money in an account. Now they're charging me R47.00 for a reversal—daylight *******! Who even gets paid on the 11th? The worst part? I bank with them, and they SEE my salary come in on the 25th every month. This is beyond pathetic—pure ********* business practice!

1 reply

Sanlam

31 months ago

Pathetic service

Pathetic service and unprofessional consultant. I requested for my policy to be active last year in December (Policy status [#361502] and was promised to have this investigated. I then received an email where they advised that my policy would be activated and my account debited on the 25th of January 2024. till today this hasn't been actioned. I then enquired today and was told that they will investigate. Disgusting service, I wonder if they do pay people their claims.

1 reply

Nedbank

42 months ago

Thank you,Gail Mackett at Nedbank Sandowns.

If going the extra mile for a client was a person – that would be Gail Mackett at Nedbank Sandowns. She knows her job and has helped me in the best way possible after my unpleasant experience. I wish you the best of luck in your career and hope that you will continue to provide such excellent service. I am absolutely thrilled by your humility!

0 replies

Pineapple Insurance

43 months ago

Pathetic and Incompetent

I have logged a windscreen claim on Monday and recorded that the cracks on the screen were caused by heatwaves. I was advised that Tamaris would call me to finalize the claim today. I took the initiative to call Iwyze to find out what was going on. It was a back-and-forth call between me and Autoboyz as they haven't received the claim. I managed to get Iwyze to send a claim to Autoboyz. I was sent and SMS to complete the claim again with pictures. The information captured by Pineapple/Iwyze is wrong; I am not driving a hatchback with 3door, my windscreen was damaged by a stone. This is incorrect information, and they failed to contact me to verify the details, even though I was contacting them regarding this claim. I was advised several times that Tamaris would call me. I asked for a TAT, and the consultant said they don't have one but Tamaris would call me. I now have to cancel my work trip because Autoboyz advised that they only got the claim today and need to order the glass. I'm not sure if this will be the correct glass as they registered a hatchback instead of a sedan. I am struggling with a windscreen claim. i believe it was going to be worse if it was an accident claim. Calim:***

2 replies

Leroy Merlin South Africa

48 months ago

Amazing Service

Hi Leroy Merlin (Greenstone) Wow, what an amazing service by Kgabo this morning. She is down to earth, listen and goes all out for a customer. My day was made today by her and wish Leroy Merlin Greenstone can give her all the support to continuously render an exceptional service. Thank you very much for assisting me with my return today and tracing my receipt. Highly appreciated and keep up the good work.

1 reply

Finchoice

49 months ago

Horrible service, incompetent agent and supervisors.

Horrible service, incompetent agent and supervisors. I've been calling with the same difficulties since July 27th, 2022, and my case is being handled by an inept supervisor named Lusky - according to the agents, all he needs to do is contact my bank, but I suppose he doesn't have the time. Agents will place me on hold for more than 15 minutes, then disconnect the call and repeat the procedure with no resolution. But I was told today that the agents perform their jobs while the managers laze about with their egos. ***

2 replies

Vodacom

50 months ago

Pathetic Agent Abueng

The most pathetic service ever. I was told by Abueng Stean to have a diary with me when I call Vodacom as their system can’t record when last I call and with whom I spoke to. She was arrogant and there was too much background noise. She kept quite most of the time. She is incompetent and lack customer service knowledge. Can this be looked into and have my query resolved. She kept me on hold for too long and wasn’t aware of what the hell she was doing. *** I spoke to Pumza on the 02/03/2022 and wanted to cancel my contract as I was due for an upgrade. She then offered me a 90% discount on all my 3 numbers. My premium was then reduced to R259.00 effective from April 2022. But now I am paying R402.98. please pull the call and listen. Number that ends with: 187 was advised – R54.99 315 was advised – R54.99 602 was advised – R149.00 And I constantly kept asking if this is correct and she agreed. I have called in and now I get unprofessional people like Abueng that has no idea on what she must do and it’s frustrating. Please listen to the call, she kept me on hold for more 10 minutes without saying anything.

1 reply

Review Distribution

5 Star

5 (26.3%)

4 Star

1 (5.3%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

13 (68.4%)

Reviews

Unprofessional consultant and false advertising

Inside *****

Madeleine Burger - Star at ACDC

FNB Loan

Pathetic service

Thank you,Gail Mackett at Nedbank Sandowns.

Pathetic and Incompetent

Amazing Service

Horrible service, incompetent agent and supervisors.

Pathetic Agent Abueng

Review Distribution

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