SM
Sibusiso M
Active since Oct 2016
126
Reviews
0
Industries
Reviews
126 reviews1 month ago
Bad customer care
You request call back regarding the maintenance of your policy, they’ll never call you back. Send a request for a quote, they call you back before you even hit the send button.
106 replies
2 months ago
They’ll do anything not to give u your cash back!
These people are a ****, I called to cancel my policy and ask about my cash back and I was told to cancel it on the 21st and not on the 20th, that would ensure that I got my cash back. Nothing is being said now, I want what is mine, they must go back to their recording of my last call where I was told I’d get my cash back!
53 replies
2 months ago
Poor solar production
Since they came for annual maintenance, my system my system is underperforming… what exactly am I paying for? Might as well go back to eskom
53 replies
2 months ago
Zero Momentum
I submitted a claim for a chipped windscreen, they call and told me they send link for me to submit picture of damage and disc… it’s the end of business and nothing! I am now driving around with a chip that might turn into a crack, mind you, they are increasing my premium by more than R200!
56 replies
3 months ago
Policy hasn’t commenced, but bad service already
On the 22nd of January I sent an email to insure@santam.co.za to enquire about the photos that I have uploaded to ask if they were approved. In the email, I also asked if I would have to submit another odometer reading on the 21st of February; more than a week later, I still haven’t received a response.
56 replies
3 months ago
uConnect will not port my to FNB
Upon receiving a call from FNB Connect, it’s clear that FNB Connect has done its part, uConnect is the one that is refusing to comply!
56 replies
3 months ago
FNB Connect is ****!
On the 21st I requested FNB to port my number from uConnect, according to my understanding, the process is not supposed to take more than three days, today it’s the 26th and my number had still not been ported; I submitted another request today
112 replies
3 months ago
Poor service for existing clients
Asked them how do I move from my current package to the new pace core, because it’s cheaper and comes with more panels… still waiting for response, two days later
56 replies
3 months ago
Bad telephone manners
I was trying to change when my cover should start but got disconnected. I want it’s to start on 21 February, instead of 20 February. And you consultant lacks decorum, she should have called me back once she realised that I got cut off, I’ll post this incident on hello Peter.
56 replies
3 months ago
Bad customer service
I got a better car quote from Santam and told Momentum that I want to cancel my policy. Tawfeeq Saint to me to send him the quote and would get back to me within 24 hours, two days later, still no feedback. Now I am even more sure that I want to move to Santam!
56 replies
Review Distribution
5 Star
5 (3.9682539682539684%)
4 Star
4 (3.1746031746031744%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
117 (92.85714285714286%)