Active since Oct 2016
18
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Reviews
18 reviews38 months ago
Useless Service
I had to contact a so called "private banker" for the third time today because I can't transfer money from a revolving facility. They escalate it to the loans department, who then replies I should contact my private banker?!?!?!?!
56 replies
42 months ago
Turing into the worst bank ever
According to the FNB App, I suddenly don't qualify for eBucks anymore because my FNB accounts are not in good standing. In more than 20 years of banking with FNB, I have never missed a single payment on any accounts nor had any accounts overdrawn. In November the debit order that was supposed to go off on my revolving facility didn't deduct for some reason (although there was more than enough money in my cheque account). I then received an email saying the account is in arrears (on 2 November) and I made a manual payment on the same day, even though it is supposed to go off via a debit order. I tried contacting the so called "private banker" which has become a totally useless exercise since they are glorified sales consultants that have absolutely no idea what's going on or how to help clients. Apart from the issue with the revolving facility debit order not going off, every single time I try to transfer money from that facility it fails with error messages, then I first have to waste time with the consultants who can never give an answer on why it is not working. FNB has seriously gone from being the best bank to being a total disaster where you literally have to constantly contact them to get their ***** ups sorted out, while their fees just become more and more ridiculous and the benefits become less and less.
132 replies
47 months ago
Incessant Spamming
Worst spammer in the entire South Africa! I have received 12 spam calls from them in the last 7 days and I am now at the point where I will be taking legal action.
134 replies
54 months ago
MTN Upgrade Hell
Did an upgrade for my contract on the website and I'm getting absolutely no feedback on the upgrade status or when the new phone will be delivered. When I phoned the call centre number I was told that I have to phone a different company called Mondo, since the upgrade is through them, even though I did the upgrade through the MTN website and I am not a Mondo customer. So I have to phone the Mondo Customer care line every time to get any update on the upgrade, since they are apparently unable to send a simple update email or SMS.
53 replies
54 months ago
Upgrade Hell
Did an upgrade for my contract on the website and I'm getting absolutely no feedback on the upgrade status or when the new phone will be delivered. When I phoned the call centre number I was told that I have to phone a different company called Mondo, since the upgrade is through them, even though I did the upgrade through the MTN website and I am not a Mondo customer.
0 replies
54 months ago
Upgrade Hell (as usual)
Did an upgrade for my contract on the website and I'm getting absolutely no feedback on the when the phone will be delivered. When I phoned the call centre number I was told that I have to phone a different company called Mondo, since the upgrade is through them, even though I did the upgrade through the MTN website and I am not a Mondo customer
0 replies
54 months ago
Upgrade Hell
Did an upgrade for my contract on the website and I'm getting absolutely no feedback on the when the phone will be delivered. When I phoned the call centre number I was told that I have to phone a different company called Mondo, since the upgrade is through them, even though I did the upgrade through the MTN website and I am not a Mondo customer
0 replies
55 months ago
Blatant False Advertising
We have the Rain 5G Home premium and over the course of the last couple of months, the speed has continuously worse and worse, to such an extent that during peak times we're lucky if we get a 1Mbps download speed, even though they advertise "ultra fast 5g speeds". It's definitely not an issue with our connection since at 3am in the morning we're able to get speeds of up to 200Mbps, which constantly degrades during the day until it becomes unusable during peak times. Clearly they are advertising a product that they can not deliver and the next step is to take them to the Advertising Standard Authority like other customers did
159 replies
63 months ago
Horrendous Service
Absolutely horrendous. Ordered 5G premium, got the package but can't even get the SIM card activated. Trying to get through to their customer support is a complete nightmare, and when you eventually do get through, everyone just says they will escalate the matter, without the client ever getting any feedback whatsoever.
112 replies
64 months ago
Unstable and Unreliable
They used to provide a fantastic wireless service, but lately this has become one of the most unstable and unreliable ISP's I have ever dealt with. I'm spending more time on the telephone with their technical support than actually using the internet. HelpDesk tickets are closed and the next day the connection drops again, so issues are clearly not resolved.
53 replies
Review Distribution
5 Star
1 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (94.44444444444444%)