Active since Oct 2016
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13 reviews14 months ago
Straight to the poin...
Straight to the point and provided relevant info
71 replies
21 months ago
they just ***** your money
I logged a downgrade on the 3rd of June with FNB and received an email on the 4th confirming this has been done. I went into the branch and surprise surprise the branch couldn't help and said to use chat. I expressed that the Chat function doesn't work because nothing gets done. I was hacked twice in the 1st 3 days of this month with FNB so I have moved banks. I don't need this bank account so decided to downgrade and not pay the high bank fees for nothing in return just endless issues. needless to say after many chats through the App, nothing has been done. according to the latest rep, its successful but the downgrade is not showing and said I need to pay these high bank fees. I did my due diligence and I'm getting penalized for their mistakes. Get your bank in order, why do you have branches if no one can do anything? I even been trying to get ahold of someone to move my bond over to FNB in the past and no help, even the branch couldn't help! stop *****ing money due to your incompetence, I am so happy I moved banks
109 replies
24 months ago
Worst ISP and I haven't even used their product
I don't even know where to begin. I moved away from this poor provider and joined Rain, unfortunately, Rain doesn't work well in my apartment. Due to this, I reactivated my line with Afrihost on April 22nd. Thursday, April 25th I was told my line was activated. I proceeded to connect the router and then use the product once I followed the steps to complete the activation. I spent 2h on Friday with a chat representative and I was told that my FIBER line has a virus on it, and I needed to wait 30 min. obviosity this never worked. I then reached out on Saturday and spoke to John (no surname) this time I was on chats for 4h and nothing was resolved all I was told was I need to keep configuring my router till it worked. It Never did and I was told the router is faulty. His manager told him that we had been on chat for too long(4h) it’s time to close it off. That was a waste of a day! On Monday 29th, I jumped on chat again and I had to do all the tests, and configurations again after numerous times I told the lady to look at the previous chat history she saw that the router was faulty. She confirmed it's faulty and I need to pay to have the Afrihost faulty router returned and have it sent for testing and then only will they send me a new router. I refuse to pay for Afrihost inferior routers, and I ended up jumping on the phone where I spoke with Philani, again I had to run through all the tests only to come to the same conclusion – THE ROUTER IS FAULTY. I expressed my undesired to pay Afrihost R249 to collect their piece of junk and I should not be liable for faulty products. A workaround was presented – lovely, what he will do for me is have the courier bring me a new router when they collect the faulty one and I won’t be charged. I was happy with that as it is all being expedited and my new router would be here today April 30th. Well that never happened I accepted his terms in an email as requested and said I could reach out to him again to follow up – silence, completely ignoring my emails. Today I woke up with an R249 charge and no router no assistance when calling back YET again just it will arrive when it does. Look Afrihost, I work from home, as of 00:00 tonight I have no internet. I will have to answer to my boss for not having internet and this has created a loss of income because I must take leave days so I don’t get fired. Because of your incompetence, I now have a loss of income and must use personal time off I was also deducted R90 for a product that doesn’t work. I suggest you refund me my money for both the router and the R90(pro-rated) deduction for the internet I can’t use and get my router with a field team to install it so that way I don’t have to spend 9/10h on chats and calls for nothing. I'm happy to have you canceled altogether and I will get another provider, seeing as I have not been able to use the internet your cancelation policy doesn’t take effect. I will move to VOX or RSA web where I never hear issues, Afrihost is so ***. Reference numbers 4388068 YWJ-208-57527
53 replies
24 months ago
Rain, worst ISP out there! Poor signal/connectivity
I was very interested in Rain as a product and reached out the the sales team to start the onboarding process mid March 2024. I was assured that I would have no issues with connectivity due to the 5G tower being 0.68km away. I proceeded to cancel my current fiber line and move forward with Rain. Since joining mid March I have had non stop issues with connectivity and reached out to support multiple times(reference numbers below) for assistance. March 21st I was told that they will be sending a feld agent to test the router for any defects and install a outside receiver for connectivity. Unfortunately, no one from support has bothered to assist and on the multiple times I have reached out I keep getting told "this is escalated and someone will the in touch ", no one has! I'm tired fighting with providers such as yourselves to get what I am paying for. My download speed is 0.4 meg and I supposedly need to reset my router to factory settings every week. What BS is that? Rain is happy to take your money and provide a service that doesn't work. I work for a US company and use tools like zoom on a daily basis however this is not possible due to the constant drop in connection and poor download speeds. I just want a service that works not the constant runaround from support. Rain should be liable to pay back my installments due to an inferior product untill they resolve this issue then I am happy to pay for the service. Thier 5G tech is not as great as they make out it to be and I would advise that you as a potential consumer do your research and install a fiber line. The lack of fiber line, ont box was the reason why I moved away from my old provider but I see this was a mistake and I will be looking into my cancelation options with Rain if I don't get assistance once and for all. Below are the reference numbers and hopefully someone over there will be able to fix this issue and reimburse the money I have ****ed down the toilet for nothing. 180 886 41 - March 21 183 899 81 - March 27 188 216 21 - April 5th 190 016 47 - April 10th 190 987 04 - April 12 - email 191 085 77 - April 13th
424 replies
29 months ago
FNB Global
I had a rep reach out to me from the Global division regarding adding a global account to my portfolio and it turns out I am heading to Mexico at the end of November. The rep told me that there was no fee and only after a year would I pay $25 for the account, I was even told that I could just cancel the card when I returned and never have to pay that $25. Well, this was not the case I need to waste $25, I have reached out to their support channels many times whether it's via chat(stupid system) or telephonically - again, never works. I was told to go to Global Accounts Global then told me to go to Premier Cards causing hours-long conversations with teams who don't want to help and take charge. I have since opened up a Standard Bank Shyft account(ZERO FEES) and I'm so happy with Standard Bank that I can finally leave FNB, there is absolutely no support with this bank, all lies to get you to add products and for the value of the account, there are zero benefits in return. Even the reps who set up a time with you on a Zoom call can't even make the time slot they suggested. FNB, reach out to me ASAP and let's start canceling my account, and I'll be moving to Standard. It's disgusting that even though I have been with you for over 20 years there is no assistance provided when needed and that is very seldom needed.
146 replies
51 months ago
Home loan - poor service - insurance
I have a bind with Standard bank and the life insurance is crazy high, I have been trying for 2 years to talk to someone about this but when I seem to be getting close it gets sent to another department. Honestly, so much **** they happy to take my bond but the after service is horrid. it got as **** as someone calling me to set up a time to come and complete the life insurance medical then i never heard from them again. how can a bank be so poor when they making so much money on us??
53 replies
58 months ago
Dragon/Galaxy mining is a SCAM!!!!!!
i have tried to log into my account since 2016 but because it had 2 factor auth and my phone got stolen i cant get that key to generate a code. this is robbery and wish they get caught for theft. i have tried locating the management team on LinkedIn but it seems they dont exists except for the CEO. the support line has never worked and they never respond to emails. i spend a lot of $ buying mining accounts and now its all gone. DONT EVER use Galaxy mining or dragon. its a SCAM
0 replies
66 months ago
FNB Fraud department
i was hacked on Friday by 3 charges amounting to R3849.00 through paypal. i had R900 on my card left and FNB let them take over and above that with no issues at hand, i have never owned a paypal account and can understand why it went through, i have been calling non stop since yesterday(monday) and today to get feedback but the line just is on hold. I have officially used all my contract airtime getting through for nothing! even a call back from the fraud line made me wait over 30min. no one has bothered to give me any updates how or why they could steel so much funds. they wont even reverse it. this 7-10 working days to reveres a fraudulent transaction is **** poor. NO ONE IS WILLING TO HELP!!!!!!!!!!
56 replies
66 months ago
FNB - CAR NAVI
Last month on the 5th i renewed my car license through FNB Navi. It is now past a month and i have had ZERO feedback nothing! infact, its telling me that i have no cars pending a renewal. FNB, has stolen the R199 fee to do my car license happily but doesn't deliver the service. i am now sitting with an expired car license and eligible for fines :( - do you think FNB will pay those fines due to incompetency? NO!!!!! I have emailed them every week for an update but not ONCE will they respond, I try calling them and every time i get transferred to the CAR NAVI department it just rings and the call drops - this is like a 30 min call every time with this poorly run company. Why am i paying such high back charges for a bank that does F*&K all for their customer, this is why CAPITEC is doing so well - i rate ill move - FNB, you are ****!!!!!!!!!!!!!!!!!!!!
56 replies
83 months ago
Vodacome Fiber
I currently have Fiber with Vodacom and been trying for 8 months to get the account off my name and onto the new person who has taken over the apartment. I have been numerous times into both Vodacom stores(canal walk) and i keep getting told the same thing "we have never had to do a fiber transfer so we cant help you" and this has been the same case with customer care call center. we have sent through all the documents numerous times that is required however the ticket keeps getting closed with no action from Vodacom. its actually pathetic as to how they conduct business but when you get the fiber installed then they there the same day to collect money. I am not even looking to cancel anything just move the month to month service off my name. I cant express the frustration and waist of money this has caused due to lack of customer support or any support there of. I would advise against Vodacom Fiber all together as they expensive with zero support.
112 replies
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