Active since Oct 2016
43
Reviews
0
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Reviews
43 reviews2 months ago
CHARGE FOR ITEM I DID NOT REQUEST & REFUSE TO REFUND
When I reached the Seat Selection page, there was an option to purchase an empty seat next to me. I did not choose that option. I took a window seat at a cost of R50,00 and noticed that the passenger on the aisle had purchased an empty middle seat. When I received the Invoice, there was a charge of R652,17 plus Vat for an empty seat. The Call Centre advised me that I am sharing the cost with the aisle seat passenger. I never agreed to do that! I asked for a refund and was told that I can only receive a voucher. This does not suit me at all, because I forfeit my Discovery Vitality discount of 40% when applying a voucher. I want a credit on my credit card!
0 replies
5 months ago
NO SUPPORT - NOBODY TO TALK TO
I logged a collection and received 3 responses from The Courier Guy that the collection was not ready to be collected. Then a 4th email stating that the shipment is cancelled due to non-availability of the sender. The sender says she gave the flyer to The Courier Guy driver in person on 6 November 2025. I have logged a query on their portal. No response. I have tried to get support on their WhatsApp line. No response. I have phoned the Support Line - no answer. I have sent a query - No response.
0 replies
6 months ago
NO CUSTOMER SERVICE AT THE SUNDAY TIMES
I AM A FULLY PAID SUBSCRIBER OF THE SUNDAY TIMES. I WANT TO PRINT THE PUZZLES PAGE SO THAT I CAN DO THE PUZZLES BY HAND DURING THE WEEK. IT IS IMPOSSIBLE TO DO THE PUZZLES ONLINE ON THE E-EDITION. I HAVE EMAILED helpdesk@timeslive.co.za three times and have not received any response. I have phoned the Customer help desk twice and have been told that my question does not form part of their job description. I feel that I am being short-changed as I cannot fully enjoy all the parts of the newspaper that I have paid for.
0 replies
9 months ago
DISCOVERY HAS MESSED UP MY CHRONIC MEDICATIONS
For many years, my chronic medications have been running smoothly. On 4 July 2025 I requested an Extended Supply for my upcoming vacation, and suddenly my chronic benefits have gone haywire. Discovery has declined a drug that I have been using successfully for 5 years and that Discovery has been paying for. Discovery wants me to go back on a drug that I haven't used for 5 years. I have had to ask my doctor for a new prescription, and again they have declined the particular drug even though on the dr.'s system it is approved. And they tell me that my Primary Doctor is not my Primary Doctor notwithstanding that it was updated in March 2025. I have spent at least 5 hours on the phone, and have sent & received approx. 10 emails in this regard, and the situation is still not resolved.
106 replies
10 months ago
DISCREET & PROFESSIONAL ESTATE AGENTS IN SIMON'S TOWN
I can highly recommend Gary and Neil of The Hardy Boys in Simon's town for their professional service. From the moment they viewed my home, prepared a detailed valuation, conducted viewings, and negotiated the sale of my home, they were discreet and professional. They "held my hand" throughout the transfer process, assisting both myself and the purchaser far beyond the call of duty. The Hardy Boys are local in Simon's Town and know every square inch of the town and its residents. If you are thinking of buying or selling in Simon's Town, I can think of nobody better to assist you.
0 replies
17 months ago
GREAT SERVICE FROM TEAM GOSOLR
Thank you Faryn Klein for your professional assistance with transferring my rental to the new owner of my unit. It was a pleasure to deal with you!
56 replies
18 months ago
NINETY ONE FUND MANAGERS SHOCKING SERVICE
1. On 14.02.2024 I reported the client's death to Ninety One. No response. 2. On 21.02.2024 I re-sent the request + attachments to utiinstructions@ninetyoneadmin.com. No response. 3. On 24.05.2024 I re-sent the request + attachments. No response. 4. On 21.08.2024 I re-sent the request + attachments to clientservice@ninetyone.com. Heinrich responded that he cannot find the a/c so I emailed him a copy of the account statement. No response. 5. On 30.10.2024 I phoned and spoke to Florah. She said she had nothing on file. I re-sent the request + attachments as per her instructions to: utinstructions@ninetyoneadmin.com. She said she will phone back in 30 minutes to confirm receipt. She didn't phone. 6. I phoned Ninety One Deceased Estates to be told that I must phone Florah on 0113024000/4028. No answer at 15h30. How can they not answer their phones at 15h30? Is Florah the only person who works at NinetyOne? Is there nobody else who can answer the phone? I need this account closed and the proceeds paid to the Estate Late account AS A MATTER OF EXTREME URGENCY!!!
106 replies
18 months ago
VITALITY POINTS NOT ALLOCATED
REF: #3340784949 Vitality Points not allocated! I have phoned Discovery Vitality four times already to request allocation of missing points. Each phone calls takes typically 30 minutes. Each time I am told the same thing. Firstly, the consultant seems to know nothing about my query, regardless that the previous consultant captured my query. Secondly, that it will take 3-5 days to resolve and the points to b allocated. The consultant that I spoke to today, was working from home, I could hear children in the background and she sounded totally exhausted. She put me on hold & after 30 minutes I put the phone down. I know need Discovery Vitality to finalise the query, allocate my points and phone ME to confirm that this has been done.
0 replies
22 months ago
STANDARD BANK CHARGES CARD FEES FOR A CARD I DON'T HAVE + REFUSES TO EXPLAIN
I was charged R1,200.00 "card fee" on my current account. I do not have any Standard Bank credit cards. I phoned Customer Services to ask what the charge was for, and they were unable to assist me. Promised to escalate but never did. I made a complaint. Somebody tried to phone me and I emailed him to tell him that I do not have cellphone signal where I am and that he can email me the response in writing. I want to know what the charge of R1,200 was for. He now sent me an email to say that the complaint is Closed, until such time as I provide him with a cellphone no. I want the response by email IN WRITING! not in a phone call. The complaint is not resolved. 10 days later and I do not have answer
53 replies
23 months ago
STANDARD BANK EMPLOYEES PLAYING PASS THE PARCEL
SINCE 28 NOVEMBER 2023 I HAVE BEEN TRYING TO GET STANDARD BANK TO CANCEL 3 X BONDS IN THE NAME OF A DECEASED CLIENT. I HAVE FURNISHED BANK GUARANTEES FOR FULL AMOUNT OF THE DEBT. THE NAMES OF THE STANDARD BANK EMPLOYEES WHO HAVE BEEN PLAYING "PASS THE PARCEL" ARE: TOKOLOGO MONGATANA, CARMEN CAVELL FISHER, LESEKA MANGANYI, SHARUSHKA PADAYACHY, MORGAN CHERYSE, MYBURGH LENDL; NKOMO ZUKISWA. NO RESPONSE TO EMAILS OR PHONE CALLS.
53 replies
Review Distribution
5 Star
10 (23.25581395348837%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (4.651162790697675%)
1 Star
31 (72.09302325581395%)