Active since Oct 2016
16
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16 reviews32 months ago
Teljoy Antics - Have you been accused of ***** too?
It started when 3 months after having paid my final and last installment on the items I had rented over the past, 5 years give or take, could be longer. I was pleased with the service overall, it was convenient. I even got some family members to sign up for rentals with Teljoy, boasting about the convenience of this service. 3 months after my account was settled and I had paid everything I owned, I get an email. Least to say a threat that I still owed money, and they have sent someone to collect my TV, it's followed by an email - a single line: "Teljoy has dispatched a field agent to collect our units due to non payment on your account. You are currently in arrears. Failure to recover our appliance/s can result in us listing you on the SAFPS (SA ***** Prevention Services)" Naturally I panicked, thinking I messed up somewhere. I asked them for a printout of my statement, I got half a statement that did not display the itemized balance for any of the items. Needing time to get to the bottom of this, I had to jump quick and arranged to pay the outstanding amount, which I did, even though I was 100% sure that this was paid up. A day after I paid this, I get informed that they "Teljoy" had made a mistake and that my account was in fact paid up. Forward a few weeks later, they paid out the amount which I paid under stress and worry that I would be handed over for *****!!!! Thinking the matter is handeled and sorted, today I received a lettter with this! "The Southern African ***** Prevention Service (SAFPS) is an administrative center which collects ***** data on behalf of its Members. Your particulars were recently reported to the SAFPS. According to our information, you app**** for goods or services or conducted financial transactions with our Member Teljoy T-A Film Fun Holdings . The information you provided in your application or transaction may have contained inaccuracies, triggering the report to the SAFPS." I am utterly and totally disgusted. If anyone thinks of going to Teljoy, think again. Despite the fact that these are errors made by finger slips and staff, imagine how this can stain a person's reputation and ruin a person's dignity!! Even if I could, and after so many years, being a loyal customer and advocate for Teljoy, I would NEVER EVER EVER step into such relationship. The mere fact that they threaten a person with ***** out of the blue should be ******* unless they can prove beyond a shadow of a doubt that ***** was committed, or theft have taken place!
396 replies
54 months ago
AMAZING SERVICE!
What an amazing experience! From the start, the consultant, Kevin Greyvenstein, kept us in the loop with every single step. From sourcing the part, quoting, arranging the delivery... He sent us regular updates, and best of all... it was constant real person communication, friendly voice notes, and none of this 'automated' response business. If we had known about GPO before this, wewould have made use of their services long ago. Now we know where to go when I need after-market parts or any other parts for that matter. GPO has restored my faith in humanity so to speak! After trying so many suppliers to find a part for a Honda Jazz, we stumbled on GPO Crew, they wasted no time. It was the most pleasant experience to know that there are still companies that deliver great service. Well done Kevin and team!
0 replies
65 months ago
Failure to change installment date
Logging requests to change Installment dates on their website falls on deaf ears. They have the functionality, but clearly not the ability to attend to these queries. Logged a requests online a month ago, again this month they tried to debit my account on the "wrong" day. Now I'm getting inundated with calls about the installment, which might I add, will be paid manually, yet again, on the day I have requested them to change the DO date to. Clearly they are not interested in this, and would rather continue to debit and put my credit score into disrepute! Utterly SHOCKING!
112 replies
73 months ago
Telkom Real-Time Restoration Lies.
So, as expected Telkom likes to talk the talk, but when it comes to executing the promises they make, they fail. So just to point out, everyone at one point or another slips up in making a payment online, this post is not about that. The post is about the fact that Telkom advertises Real-Time Restoration of a suspended account once payment is made via their Telkom Portal. First instance they state this on the Invoice, they also state this when you access the Chat Service and the people handling the Facebook Social Media confirms this too. However... this is not the case. When my service was not restored an hour and a half after making payment via the Telkom Portal, I accessed the Chat Service for Billing Enquiries. And according to the chat agents (I had 2 chats), both explicitely stated that it is NOT real-time. That the system has to "wait" for the payment to reflect. One agent argued that it does not state immediate/real-time connection anywhere. The second agent appologized, but kept saying that the connection will only happen once payment reflects (so much for the promise of real time). Even more frustrating, no-one in Telkom can actually confirm how long this process can take, 1,2,5,12, 24, 48 hours... because they don't know... So if DSTV is able to reconnect a suspended service within 5 minutes of making an EFT payment, why can Telkom not do the same thing? More so, WHY WOULD TELKOM PROMISE 'Real-Time/Immediate Restoration' if this is obviously NOT the case. Unfortunately, chatting to the agents leads to a dead end, and the customer in this case is simply left to wait for restoration of services, which can take several hours if not days... so bottom line, whether you pay your arrears via Telkom's so called "online secure payment - real-time restoration service" or simply via your Bank as an EFT... it makes no difference. You will still wait. It's been 2 hours since I paid, and there's still no sign of this real-time connection they promote EVERYWHERE!
0 replies
89 months ago
Twisp Edge Battery Catches fire...
So, I've been a Twisp fan for ages... but I'm not so sure anymore. In Feb 2017, my Twisp Edge battery decided to go to ruins, I was out of town but found a kiosk and purchased a new one straight away. 2 months later, the battery starts playing up, I reported it to Twisp and a very nice consultant assisted me in changing my battery out at a local kiosk. This happened around July 2018. It's been 6 months since I got the new battery... tonight, after my battery was charged, I tried to use it. The next thing smoke started bellowing out of the battery USB port, it was an electrical burning smell and it was hot as hell. I instantly dumped it in water since I was afraid the battery might explode. I've lost faith in Twisp and honestly don't know if I can trust this brand anymore :(
105 replies
93 months ago
Paid for Business Reg, but no feedback.
We applied for our Business through FNB (seemless) paid the R175 for company reg, on the 7th August, and to date there's been NO movement, no FEEDBACK or anything. We submitted supporting documents and that was it. FNB can't help since payment was made to CIPRO and now we're stuck... almost 2 weeks later, with nothing moving forward.
0 replies
99 months ago
Telkom Fails to Deliver!
I logged a fault on my ADSL on the 19th of Feb. I chatted to an online agent on Wednesday the 28th February to follow up. To date, there has been no resolution or even an attempt to fix my line. I've even gone as far as replacing my router!! Telkom called me shortly after I logged my fault to sell me Fibre - which I dually agreed to, but I am having second thoughts. If they are this poor at resolving or even looking at an issue at my home ADSL how much worse off will I be having a fiber line? It's shocking, I would much rather consider moving to a company like Tech-5 or Vumatel for my Fiber installation rather than being stuck with a company with a poor service and absolutely NO sense of commitment.
53 replies
101 months ago
Refund without question
Yesterday I did an online purchase of a new battery including liquid. After giving it some thought I realized I had purchased the wrong battery but was not willing to buy the correct one that would cost double the price of the other one. I immediately contacted their support line and a little while ago, I received confirmation that the purchase was canceled and the refund would be done within the next 3 - 5 days. Exceptional, there were no questions asked - it was plain and simple. Great Service!
105 replies
102 months ago
Daniel- Excellent Customer service
I requested a quote from Outsurance and receive a call within seconds from Daniel. He went through the whole process, suggested things I didn't even know could be done and was very helpful. Although the quote ended up being much more than I currently pay for Car Insurance, I was still pleased with the way he conducted himself. A real asset to Outsurance!
105 replies
105 months ago
Their Farewell Letter
I can't even begin to say how amused and impressed I am with King Price - I almost feel sad to be leaving, but as explained to the consultant, the "if that happens" factor is not my immediate concern, but the monthly installment I had to reduce one way or the other - which I do hope I won't regret along the line... but bottom line is, even as I leave the King's Court... their farewell letter made me smile. How do we love thee Let’s count the ways… Well, for starters, we can’t imagine our royal family without you. We wish that you’d give us just 1 more chance to make things right between us. But, if not, we promise to try and understand. It saddens us that you called to end things on 2017-09-15. And, even though your last day of King Price cover will be on 2017-09-30, just know that we’ll always be right here, ready to take you back, no questions asked. Take care of yourself, and all of your precious belongings. It’s a scary place out there, especially without the king’s cover to protect you. Until our paths cross again… If all companies were this classic, the world wouldn't be a scary place at all!
61 replies
Review Distribution
5 Star
5 (31.25%)
4 Star
0 (0%)
3 Star
3 (18.75%)
2 Star
3 (18.75%)
1 Star
5 (31.25%)