CP
Craig P
Active since Nov 2016
51
Reviews
0
Industries
Reviews
51 reviews2 months ago
**** Service!
I have been going to Specsaver Stoneridge for about 15 years plus and went on Saturday 14th for a re-test of eyes as well as trying to have my recently broken lenses repair or get new ones to replace. I was asked to give new details of email address (which I typed in for the assistant) new cell number, etc. for a quote which was promised the same day. This morning I sent am email, no response, called the branch at 12:15 and enquired where the quote was...oh, she forgot to save my new details and her computer had just crashed. She would call me back shortly. I have just called back again at 14:20 to be told she had emailed me as well as tried calling me on my cell....on the old MTN number!. I don't know why these new details where not saved and all I am hearing is excuses. Never saved new email address, my new cell number (of which the contact numbers are on my emails sent). Now I can't be bothered with going with Specsavers as I have run out of patience...So you have just lost a regular paying customer!
53 replies
4 months ago
STRIKE 1-5
I bought a new Hisense TV at the Black Friday Sale 28th November. Worst shopping experience ever. Was in the store from 4:05 pm till 6:20 pm waiting to pay, have the box opened and giving delivery date and address. 1 person at on the tills in the electronic department @ 4:00 pm, Month End and Black Friday Sale, in the electronics department. How bad is that planning? STRIKE 1. Then the TV was too large to be loaded into my car and asked for the FREE Delivery option to my home 7 kms away. Was promised Monday the 1st December. Today is the 2nd December and still no notification on delivery. Why promise something that you cannot honour. STRIKE 2. One goes onto the fancy app in WhatsApp to see where one's order or delivery is...Nothing. STRIKE 3. I drove to the Woodmead store yesterday to enquire and suppose I must go again today, and waste more time and petrol. STRIKE 4. When will I get my TV Makro? Or must I organise my own collection at my cost? STRIKE 5
53 replies
10 months ago
Total Waste of time in the "Don't Qualify" Store
I have tried a few times in the last 5 years to get a cell phone from my local Vodacom Chatz Cellular in Sunninghill Village. I have given up now as I was told yesterday I don't "qualify" for a 36 month contract on a new Samsung A26 for R246 per month on their special this month valid till the 7th July. Why have these specials? No reason given but this has happened before about 2 years ago with the same story. Also the consultant tells you he will get back to you and never does. But yesterday he called to tell me I never "qualified". I have just bought on finance a brand new vehicle for R400 000 with MFC and qualified for 100% finances, not that that was an issue for a little cell phone. So I am not sure how they stay is business when one doesn't "qualify". It started when I sent a Whatsap early yesterday to the contact number provided by them on their site requesting what documents they needed and heard nothing. I then went in around 4:30 yesterday and they took about 30 minutes to find the deal on their system, which they still couldn't find and I filled out the application, gave copies of pay slips, residence, etc. waited and waited and eventually I left the store as they could not find the deal on their system and where Whatsaping their region manager for help. Then at 5:55pm I received a call to be told I don't "qualify". No reason for this "don't qualify". Why have these deals or specials? Why are you not aware of these deals or specials? Not sure why they stay open really!
0 replies
12 months ago
Worst experience at Watetfall Steers
I went to my local Steers at Waterfall. When arriving an ordering a Mjojo Burger and I was told they don't have pineapple. Whenever I go there, with Debonair, Steers and Fishaways all next door to each other, they never have product. No Hake once, no chips, no pineapple. Then when you you get change they don't have R2, no 50c, etc. Wonder if Debonairs sell pizza's with pineapple or Steers can ask their same franchise for pineapple??? And one cannot get to the receiving counter for the 15 Uber drivers collecting. Seems tge Uber drivers are more important than customers in the store.Then I go to my new 1 day old car, reverse out and a Steers Scooter driver namely Austin reverses into the back of me creating a dent in the boot to my brand new car. Austin shoots off on his delivery. I went back yesterday to speak to him and manager of Steers, was given a number to report it to (namely Precious 0737999911). Called with no response. Think this Waterfall franchise needs a huge shake up and restrictions on these dam delivery drivers. Seems the takeaway deliveries are more important than the general customer driving to Waterfall Steers. Think I am done with Waterfall
0 replies
12 months ago
ABSA Credit Card ****
I received a call from Absa wanting to know if I wanted a Credit Card. I accepted the offer and was on the line with a gentleman for about 25 minutes wanting all my details including my underpants and shoe size. I gave him all and got a reference number of 6025040311552158601 and I needed to send 3 x Pay Slips, 3 x Bank Statements, Proof of Residence, etc. via email to absadocs@i-talk.co.za which I did and I must call in 2-3 days to see if I was successful in my application. Then I received about 7 sms messages wanting my documentation to be email of which I already did on the day of application and Absa responded back an hour later that day to say they had received all documents necessary. Not sure why I received 7 x sms messages either? Then I received a call to say I was successful and it takes 2 - 3 working days to process to received the Credit Card. Heard nothing till today when I have just called Absa 5 days later, was asked all these endless security questions and eventually to be told my application was rejected. SO WHY CALL ME AND MADE THE OFFER? HAVE A 20 MINUTE CONVERSATION, EMAIL DOCUMENTS TO ABSA, GET TOLD I WAS SUCCESSFUL? Now it is reject with no feedback, no correspondence, no anything. Think this is a **** to get information from people. I have my vehicle financed with Absa and will not deal with this bunch of useless individuals who actually waste one's time with B...lsh..t!
232 replies
15 months ago
Not my Best Meal
I recently went to eManzimtoti for a break and popped into the local John Dory's and noticed they had a special 3 course meal for about R179 if memory serves me well. Ordered the small Prawn ***** starter, The Grilled Hake mail and Ice & Hot Chocolate Sauce for pud along with a large Coke. Felt sorry for the waitress as the Coke was flat, which she replaced, then had the Starter which was great and then the Grilled Fish arrived fried. I really cannot understand how restaurants get a 1 person order wrong. Is it the kitchen or the waitress? Then when you don't give a tip, one get looked at that I did something wrong. I was not impressed the a restaurant can get a simple order wrong. During Covid restaurants where crying but it seems we have gone back to "sorry" and shrugging of shoulders.
0 replies
15 months ago
We Buy Cars - not the Greatest Service
I recently wanted to buy a bike & found at WeBuyCars - Dome. App**** for finances and the Admin person rep**** 3 days later and wanted pay slips. Our work ESS system was down for a day and sent they through the following day. Waited for a response and received one 5 days later and went to The Dome to see the bike. That Saturday when viewing the bike, was told it was sold. Was annoyed and left. Then got a call from the salesman to say there one similar in Rustenburg WBC and needed to re-apply for finance. I did this str8 away and then was told once the finance was approved, the bike would be brought to The Dome. Then received pics of the bike been loaded and 20 minutes was on the floor at the Dome. Questioned this with the manager and was told Rustenberg is only 40 minutes away! Hmmm...google maps says 1h45m. I eventually signed and took delivery 20/12 and noticed a few days later the bike has been in an accident. I was wanting to know if there was any knowledge or history and surely one should be disclosed to that any vehicle has been in any accident and no hide the fact. I went back to the Dome to enquire and was told it should be in the DEKRA Report. Asked for this report and was told is not available as they only use DEKRA for road worthy vehicles. Also still waiting for a number plate and licence disc and get told the license department is busy or been closed. Think the service and general customer experiences has left an bad taste in my mouth. The only person I can compliment was the 2nd finance lady who took over the deal as she was ultra professional. The managers, salesman and general deal was not great at all and many lies and BS was been fed to me. Won't go back!
0 replies
15 months ago
Don't buy a Cell from FNB Cell Division
I recently took up a contract with FNB and their Cell Phone division whereby I took an iPhone 13 Preowned. Loaded my FNB sim card and charged the phone. And from there the phone is looking for a password and wants password to download apps. I have been back to FNB and asked my local branch in Sunninghill for help. Was told to go to an iStore. I went to an iStore and was told to go FNB or contact the Cell Division. This has been going on for 4 months now and the data that get loaded is not been used as the phone is wanting passwords of which I have no clue what it is. Whilst I was in Durban on leave in December, I went into an iStore to ask some advice in this regard and was told I now need to contact Apple Support in the USA. So at present I am paying FNB Cell Division R599 for a dead duck. I am wanting to cancel and hand back this iPhone as I just to be giving the run around and getting annoyed with its someone else's problem.
0 replies
15 months ago
No Hake, no Chips, no Rice...no anything and s...t logic
Yesterday at about 7:30 pm I popped into my local Fishaways to purchase their R79 Hake Special. When ordering I was told they don't have Chips, nor Hake nor Rice. Fishways, Steers & Debonairs are all next to each other and I know are part of the one franchise group. I was annoyed that the gent behind the counter informed me of these items that where not available and they had run out and needed to order stock. Then why stay open? I could only have a very large or small Hake. So they cannot cut the large up into the appropriate sizes needed and get chips from Steers next door 4 metres away. I left totally annoyed!. Won't be back!
0 replies
16 months ago
No refund - *****
I recently paid and ordered in the 1st week of December a Bedside Table of which Decofurn had no stock of and would be getting late December. Then I found 1 similar at another retailer and went in and cancelled the order and requested a refund. I was told after scanning my debit card that it would reflect in my account within 1 or 2 hours. 2 days passed and still no credit. I called in last week and was told it takes 22, 48 or 72 hours for the credit to reflect due to it been Nedbank to FNB. I called in again and spoke to the manager just to hear the same excuse/story and no refund. Then yesterday I went in to the store in Greenstone to be told it was due to the Long Weekend as banks are not open on Weekends. Funny as FNB seems to be open on Saturdays till 1:00 pm. Still no refund back yet today! I just love the bull sh..t stories a customer are fed from Decofurn for a credit of R1499. I will never buy anything from Decofurn ever again. Quick to take the money, full of stories and nonsense to get one's money back. Never heard of such lame excuses and lies before!
0 replies
Review Distribution
5 Star
2 (3.9215686274509802%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
13 (25.49019607843137%)
1 Star
36 (70.58823529411765%)