PT
Pierre T
Active since Nov 2016
9
Reviews
0
Industries
Reviews
9 reviews8 months ago
FNB personal capture
I have tried unsuccessfully at least 5 times, to make three payments from my online banking account. These are existing beneficiaries whom I've made payments to, for years. When I confirm the payments, I'm asked to open the app, which I had to guess, meant the mobile app on my phone. I am asked if I am indeed making these payments, I click yes continue, and am left with "report *****". When I opened "contact us", the only option available is to enter into sms-style conversation with a person who's suggestion is that I should try making the payments from the mobile app. When I inquired about the reason for this foolish suggestion, he states that my online banking account is not verified, bearing in mind that nothing has changed my side. I've asked to be phoned by a human to address this attack on my sovereignty, which has not happened yet.
53 replies
17 months ago
Terrible customer service FNB
My debit card was restricted because I ignored impersonal messages from the Bank. I queried this with customer service and had a 45 minute typing conversation in which I stated my dissatisfaction with this draconian practice. I was informed that I needed to get in touch with KYC, which ironically stands for Know Your Customer. I asked why the Bank could not communicate in a more personal and professional way, to which the reply was that the capacity for phoning invidual (sic) customers does not exist and the customer may not be able to speak at the time. I stated that this was a terrible statement in the context of customer service, and the said statement was promptly removed, without a trace. If online communication is recorded, but the service provider has the ability to edit such recording, how can that even be legal? I indicated that I would happily comply with fica requirements on line, at which point the conversation was promptly ended.
213 replies
22 months ago
Vodacom Technocracy.
I've had the same vodacom contract since 1992. Their online assistance must be the worst in existense. My phone contract has come to an end and all of a sudden the microphone does not work. Very suspicious, because the exact same thing happened at the end of my previous contract. The upgrade packages are misleading and even deceptive. There does not appear to be a 24 month contract, since it's now only 36 months. They offer the same phone with different packages at different rates, with 8GB data, which is actually 4GB anytim and 4GB night time, which means that one has to be very careful with selection, like dealing with a secondhand car salesman. Our lives have become so intertwined with our smart phones that it has become essential, and it now feels that I am no longer a client of a service provider, but rather the property of said service provider. I am now more convinced than ever, that I need to get out, but how. The telecommunications service providers are controlling our every move, harvesting our data for their benefit, whilst making us pay through our nose, for the privilege. If I had an alternative suggestion, I would offer that, but I don't. Technology has got us by the *****.
106 replies
45 months ago
Get your Uber act together
My ride did not arrive, but billed me anyway. This was later reversed. I booked a second ride, who arrived promptly and drove me to my destination without a hitch. However, in the 45 minutes between the bookings, I found the Uber website frustratingly non-intuitive and unhelpful in my efforts to resolve my stranded situation. If I were headed for an appointment, this would have disastrous. The amount I was invoiced was more than 30% more than the quoted fare. My stay is almost over and I have a 07h15 flight in two days and have made another arrangement simply because of the unreliable service before.
0 replies
68 months ago
Drivesure replacement Key
I filled in their online request for a replacement key for my car, giving the make, model and VIN and stated that I would be in Cape Town on 14/8/20. On the morning I received a whatsapp, "R2000" and later, "model", followed by "year". I phoned this number, and spoke to Lee, and made the appointment to meet at the BP service station at the airport. Leroy arrived with an incorrect key and suggested we continue with the programming, bud the blade will be cut and couriered to me. I suggested I hold back R500 until I receive the proper blade (part of the replacement key), and Leroy spoke to his boss, who asked to speak to me, and said he understood my concern and that the value of the key is more than R1500, but that his company reputation is worth more than R500, so would I accept his counter offer of holding back R200, with his promise that the key will be delivered by Tuesday, 18/8/20. I paid R1800 in cash for the programmed key and promised to pay the R200 balance, upon receipt of the blade part of the key. On Monday 17/8/20 I got a whatsapp "when are you coming to Cape Town again", I replied "not soon", followed by "physical address", which I had provided to Leroy, but sent it again. No further communication from Drivesure and no key received. I phoned Lee on Thursday 20/8/20 and expressed my dissatisfaction and asked to speak to the boss, who was not available and couldn't return my call. Lee offered to send me a copy of the weigh bill, which I was obviously not interested in, since I had bought a key and any issues with the courier was theirs. ABSOLUTELY NO FURTHER COMMUNICATION FROM DRIVESURE, AND NO KEY. Unprofessional, incompetent and unreliable.
0 replies
89 months ago
Hi Q ... disastrous incompetence.
Terrible, almost fraudulent service. I negotiated a price for four tyres and alignment on 30 November 2018. I paid in full, could not be given an invoice because the printer was out of order, and had to go back the next day to have two tyres fitted, which were not available at the time of purchase. I noticed that the balancing took unnecessarily long and asked the operator if he had been sufficiently trained, because he would put a weight on, spin the wheel, take the weight off, spin the wheel, put a new weight on etc etc. , his reply was that the machine has not been calibrated properly. Getting my car off the ramp proved to be problematic as well, since the lift did not appear to be in perfect working order. The car was moved to another bay for alignment, where the operator showed me on his computer that the camber and castor were out on two wheels and that i would have to pay R 350 per wheel to have this corrected. I took this up with Krish (apparently the manager) who promised to "take care of it". After a while Krish gave my key back and said it was "sorted" and that I had to remember to rotate the tyres every 8-10 thousand kilometers. I drove off and at the robot took a look at the printout and noticed that the readings were the same as what the operator had shown me, and that this printout was dated 2/11/18. Furious, I took the car back to Hi Q Pinetown and expressed my disgust at this deceit. Krish then offered to have the castor and camber settings done for free and explained that the computer screen had been replaced the day before, which is why the date would be incorrect. Twaddle!! I declined his iffer, because i simply had no faith in their ability, equipment or ethics. Today I went to Supa Quick who charged me R250, gave me a printout that showed the exact figures Hi Q had, and how they were no corrected to manufacturer's specification. Thank you for nothing Hi Q ... enjoy your demise!
0 replies
115 months ago
Draconian corporate bullying!
<p>I upgraded on 3/11. On 5/11 my phone became inoperable "emergency calls only". Inquiry on 7/11at Pine Crest Vodashop established that it was because I only paid my account on 7/11. I indicated to the operator and Ahsley, his insolent supervisor, that I've been paying this account on or before the 7th since inception in 1991.</p> <p>Since then, with three visits to the vodashop, a sim swop, another three visits on Tuesday and again this morning, at a time that my eldelry mother was admitted for cancer, I am in the middle of a motorcycle accident claim with my insurers, I am in the process of selling a car to a JHB buyer and my son left for Japan (from JHB) today.</p> <p>I am left completely helpless in my struggle against this inadequate corporate bully, whose website, apart from being extremely user unfriendly, indicates that I should "simply dial" whatever number, the irony of which in my scenario, amounted to a slap in the face. If I could switch, I would, but this site would show that thealternatives are as useless.</p> <p>As I write this, my phone just came back on line, after my morning visit, where my problem was escallated and that the IT department would resolve it as a matter of urgency at 09h40, it is now 12h00, mid day. Again, such ridiculous irony, when we live in an age where I can sit and watch live coverage of an election in another country.</p> <p>I don't expect a reply, definitely not an apology, no refund for paying for a service that I could not access for four days, I simply needed to get this off my chest and quietly raise a middle finger at Vodacom, siss on you!</p> <p> </p> <p> </p>
56 replies
115 months ago
Excellent Service in KZN, who would've thought?
<p>I had a breakdown on my way home to Durban from Johannesburg on Wednesday, 2 November 2016. I was panicking slightly because I had very little battery life on my cellphone (which is coincidentally in its last month of contract and now drains the battery in half a day). I called the dealership in Pinetown and Dario put me onto the waranty help line. I was assisted promptly and an AA recovery vehicle arrived within the hour.</p> <p> </p> <p>My car was lifted to Barloworld Mazda in PMB. The Driver was extremely kind and allowed my to use his mobile charger to get a little life back in my phone, so I could let my family know my status. At the dealership I was met by Anton (service manager), who took about fifteen minutes to assess the situation, gave me a loan vehicle and I was on my way home. This was a case of a young manager acting beyond the call of duty and providing exceptional customer service.</p> <p> </p> <p>On Thursday Anton called and explained the situation with my car and that the car would be ready on Friday. Anton phoned again on Friday to inform me that the car was ready for collection, and I could come in on Saturday morning since my Friday afternoon was compromised. I received a message that the key could be collected from Mr Singh at Ford reception. He was at his desk, gave me the key, inspected the loan vehicle and I was on my way with a stunning cup of coffee in my hand, in a beautifully clean and repaired car. Well done!!!!</p>
0 replies
115 months ago
Excellent Service in KZN, who would've thought?
<p>I had a breakdown on my way home to Durban from Johannesburg on Wednesday, 2 November 2016. I was panicking slightly because I had very little battery life on my cellphone (which is coincidentally in its last month of contract and now drains the battery in half a day). I called the dealership in Pinetown and Dario put me onto the waranty help line. I was assisted promptly and an AA recovery vehicle arrived within the hour.</p> <p> </p> <p>My car was lifted to Barloworld Mazda in PMB. The Driver was extremely kind and allowed my to use his mobile charger to get a little life back in my phone, so I could let my family know my status. At the dealership I was met by Anton (service manager), who took about fifteen minutes to assess the situation, gave me a loan vehicle and I was on my way home. This was a case of a young manager acting beyond the call of duty and providing exceptional customer service.</p> <p> </p> <p>On Thursday Anton called and explained the situation with my car and that the car would be ready on Friday. Anton phoned again on Friday to inform me that the car was ready for collection, and I could come in on Saturday morning since my Friday afternoon was compromised. I received a message that the key could be collected from Mr Singh at Ford reception. He was at his desk, gave me the key, inspected the loan vehicle and I was on my way with a stunning cup of coffee in my hand, in a beautifully clean and repaired car. Well done!!!!</p>
0 replies
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5 Star
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4 Star
0 (0%)
3 Star
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2 Star
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1 Star
8 (88.88888888888889%)