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Active since Nov 2016
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9 reviews69 months ago
EPICENTRE HILLCREST DURBAN NO INVOICES PLUS APPALLING SERVICE- SCAMMM
I was ill on the 9th July 2020 and Epicentre Hillcrest Durban was one of the places my doctor recommended I go test for COVID19 as i had bronchitis. As they had the Home test service, i opted for them as opposed to Lancet or Ampath Lab Drive thru tests. I called Epicentre on the 9th July 2020 and inquired if I could take the test and they claim on my medical aid, a lady informed me that i had to pay cash and later claim from my medical aid. As I didnt have money at the time, i self isolated and waited for monthend when i had money to test. On the 24th July 2020 (Friday), I made the booking online and immediately received confirmation from their site that they received my payment and also completed my patient form online. Minutes later a lady called to schedule the time for the nurse to come to my place and test me, which was scheduled for 27th July 2020 (Monday). Indeed on Monday, 27th July 2020, the nurse arrived to my home, very friendly and professional and conducted the test and informed me that by Friday 31st July 2020 i will have received my results, as their SLA is 3 to 5 days. On Thursday 30th July 2020, i called the center and couldn't reach anyone until i send an email to the email address i found on the confirmation reply i received on the 24th July. i inquired about my results and the fact that i wanted to start the claim process with my medical aid. 9 minutes later i received a reply from Robyn, confirming that my results were emailed Wednesday night and i should check my spam. Indeed i had received my results and were in my spam folder. I was excited that i tested negative and forwarded my confirmation email, proof of payment and results to my medical aid. on the 31st July my medical aid replied to say ''Kindly be advised that the attachment cannot be used for claiming purposes due to there is no detailed invoice account.'' I immediately call Epicentre and inform Cindy that my medical aid is requesting for an invoice, with this specific data on it. Cindy informs me that they are aware of this and that they are no longer drafting invoices but their lab is and i will receive it by next week. i say to her okay i will call next Friday and she says no even Wednesday is fine. On the 4th August 2020, (Tuesday) i call back and Cindy informs me that they have not received my invoice from the lab as yet and asks i wait another week. And if i dont get my invoice by Monday 10th August 2020, i should call back. I followed up via email on the 8th August 2020, assuming on Monday 10th Aug, they would respond to my email and provide feedback. On 14thyAugust 2020, i realized i still hadn't heard from the. i tried calling and their number didn't go through until i called the Johannesburg cell number on their site and the lady kindly passed on my message to the Hillcrest Durban branch. Finally Cindyt returns my message and calls me and informs me that they still dont have my invoice which i found odd because this whole time im being led to believe that it will take a few days. So now i got irritated because they are not responding and Cindy is not giving me a time frame of when my invoice was sent, when i should expect my invoice, she even said this was the first time inquiring until i informed her of time stamps of when ive been following up because they dont provide feedback! i informed her it was a matter of urgency from the 8th July! On the call i ask Cindy to reply to my email and provide feedback before i call back and she did not! I send a follow up email asking then to advise and confirm receipt of my mail! No reply. i just called today and asked the same thing and Cindy was on lunch. i left my details. and of course she did not call me back. i called back and now she said she doesn't know , basically i will get my invoice when i get it... What is That????? i ask for her to escalate to a manager she says she is and im appalled a manager of an institution would handle a sensitive, urgent case or query in this manner!!!!! its ridiculous. She even confirmed receipt of my emails and lied to say she replied yet when i ask her which email address she replied to, she couldn't respond!!!! I'm appalled by the service here and still want my service. SHE EVEN CUT THE CALL WHILE I WAS SPEAKING !!!! i would like whoever is in charge of Epicentre to respond urgently. the disrespect and lack of urgency of m matter is appalling!!!! I just sent a follow up email after my call with her today 18th Aug, and am 100% sure she will not respond!! The proof of payment i received have details of GHI Lab in Isiphingo Durban but the numbers are invalid !!! I WANT MY INVOICE IMMEDIATELY!!!!!!!!!
0 replies
82 months ago
3 MONTHS LATER NO PAID UP LETTER!!!!!
I had paid my Mr Price account in May already and was promised to be sent my paid up letter in a week and I was to call again if I haven't. All my contact details were confirmed by the consultant. However after numerous call and references, 4 emails and 3 months down the line I have not received it!!! What is so hard to type this letter surely its just a template where you just edit the customers name. MAY I GET A RESPONSE PLEASE!!!!!! My last hope now is the ombuds.
0 replies
82 months ago
3 MONTHS LATER NO PAID UP LETTER!!!!!
I had paid my Mr Price account in May already and was promised to be sent my paid up letter in a week and I was to call again if I haven't. All my contact details were confirmed by the consultant. However after numerous call and references, 4 emails and 3 months down the line I have not received it!!! What is so hard to type this letter surely its just a template where you just edit the customers name. MAY I GET A RESPONSE PLEASE!!!!!! My last hope now is the ombuds.
210 replies
92 months ago
Bears expensive price for low quality
My mother bought her 2 door Russel Hobbs fridge last year August April this year the fridge just became warm n didn't function well. I had to lay a complaint in order for bears to fix it eventually in June they fixed it now in September it's warmer than an oven. I don't understand how you sell quite faulty electronics at such an expensive price. We paid cash for this fridge n not even credit. I would like for bears to give us a full refund as clearly this is not the services we paid for!
105 replies
94 months ago
WORST POSTNET SERVICE EVER (ILLOVO SANDTON BRANCH)!!!!!!!
So i posted my mothers present on the 23rd July 2018 and requested an overnight courier from Johannesburg to Lusikisiki. I follow up Tuesday afternoon and was informed hence the destination is a remote area they don't do an overnight courier but they only service the area on Mondays and Thursday (when i was at the branch no one told me this). Fine i wait for Thursday and track the parcel online and realize that status says data received so i call again to ask where this parcel is and i was informed that they will deliver after 12 noon. Today Friday i follow up again as my mother haven't received her parcel yet and im informed that the courier company doesn't go to ''that remote area'' and that my mother has to liaise with the courier company and meet in town!!!! What nonsense is that???? What did i pay for????? i asked them who did they tell yesterday that they cant deliver as i did not receive a call from them!!! Now im informed my mother will receive her parcel Monday( THE 30TH JULY) next week !!!!!! But my mother has to go to town. i freaken paid R570 for this parcel!!!!!! What did i pay for when all i asked for is not done.. THIS SERVICE IS REALLY POOR AND UNCALLED FOR!!!!!
0 replies
98 months ago
Unauthorized debit and bad service
i joined Gym Company in January 2018 and was first debited in February 2018. The agreement was that i be debited R299, which is the gym membership and they would also do a once off debit of R100 for the tag to enter and exit the gym. This month March i was debited again the extra R100 with no explanation so i decided to call today to request for them to reverse this amount. I called the Randburg Square branch as i signed up there and they requested i hgo to the gym to have it reversed. i explained to Nokuthula that i have a church conference this whole week and work till 5pm so i cant come there, thery must access my profile with the member number and reverse the payment!!!!!!! i am going to cancel this membership as my account now will be victim of being debited all the time and incurring charges for unauthorized debits. Doesnt Gym Company have any provisions and staff in place to make sure that clients bank account details are not debited for debits not authorized??? i feel my account is not safe with them at all. The customer service is really not what i have paid for twice as i thought taking up the premier package i would get proper service and i am not.
0 replies
102 months ago
Lusiikisiki Branch terrible service
My mother bought furniture in September 2017 this branch failed to deliver her Wardrobe of R9000 instead after weeks she requested for a refund and was told by Mongikazi the interim manager that they will first have to sell that wardrobe for her to get her refund. Mind you she had bought the wardrobe cash. i called on the 17th November 2017 and Mongikazi blatently tried to shifted the blame to the fired Managers, whereas she was the one cashing up when my mother was paying cash. Then when i was asking when will my mother be paid she said the 20th November 2017 it is the 22nd November and still she is not paid!! she need this money before the 25th November 2017 for admission for an operation!!!!!! what is more annoying is the lack of professionalism and sense of urgency in this matter, when i called Mongikazi she literally put my call to the side and ignored me when i was asking her what does she want me to do should they not pay my mother. APPALLING!!!!!!!!! I will forward to Head Office till my mother gets paid.
105 replies
109 months ago
Denga Singo
<p>Excellent service. He was well spoken, explained clearly what my policy benefits were and provided me with a statement asap. Cheerful - something most client service consultants tend to forget. I enjoyed my chat with him. One message to 1life he deserves a promotion :) .</p>
56 replies
115 months ago
Bad customer service and brow tinting
<p>So!!!!!... Yesterday afternoon my friend and i went to Sorbet Menlyn branch for brow waxing and tinting hence we thought its a reputable spa. Firstly i inquired about lash tinting, and this beautician we were assigned to advise that since we are black we shouldn't do lash tinting, it is a waste of money as we are dark and it wont be visible at all. We should rather invest in a good mascara.. Shocking!!..<br />we continue our brow tinting and waxing session, which the whole process lasted plus minus 9 minutes for each of us (we have videos of the whole process for each person). So when we got home that is when we started seeing dis-satisfactory results. Firstly the brows were were not symmetrical and when we washed our faces the tint went off. We called Sorbet Menlyn this morning and was assisted by a lady called Pearl with our query. We were told that tinting is supposed to last for 2 days and that even if i would come this afternoon it will be removed when i wash my face the following day, this is after i told her that i have average brows ( not bushy nor with minimal brow hair). She was very discouraging in us coming back and tinting again with her statements. Thuli, my friend , asked her how long the tinting was supposed to be left for before the beautician removed it and start waxing and this lady said 15 mins. How is that even possible when the whole process (Brow tinting and waxing) was less than the required time for tinting alone. i am very disappointed in this branch in-fact Sorbet as a whole organisation. i expected great service than what we got. This was a total waste of my money.</p>
0 replies
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8 (88.88888888888889%)