Active since Nov 2016
9
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Reviews
9 reviews46 months ago
Long time of service
Nedbank key West You would think because they closed the branch in Krugersdorp CBD, there is more staff to assist clients, but NO, staff are busy chatting with each, some on lunch more than they should clearly planning is not their strongest points as you need to check pick hour and what your forecast says and amend the plan. One waits for more than 30 minutes to do a pin reset,and NO I could not do it on the app as indeed to come in the branch as it was blocked. This branch used to be in and out quick efficient service under the leadership of previous manager "Lerato" dnt know her surname and now service has deteriorated
0 replies
54 months ago
Quick and easy
Great service received from Lesedi at MiWay insurance today. Quick and easy to add a car hire option on my policy
53 replies
64 months ago
Bad experience
Game SA worst service at head office. I bought washing machine at Game Keywest Krugersdorp, it's not working still under warranty, I bought it on account now headoffice tell me they can't find my transaction but I have the statement which shows the purchase provided them with the barcode straight from the washing machine box no luck. I need my washing machine fixed and I need it now. It's so disappointing to think how many years I have used game and never encountered such. Somebody please log that call for me to have someone to fix my washing machine. How am I supposed to do my laundry. Pp lease look into this asap. I need this fixed by end of the week
0 replies
72 months ago
Bad client service, Right to rightfull information
So I see an advert on TV, 'Sms the word *car* to 44144 and if we can't beat your current insurance premium will give you R500, better yet if you ha e not claimed in the past 3 years will give you R100. I sms' s received a call from the agent and at the beggining of the call I specifically informed the agent that this is with regards to the advert, he said oka let's continue. He takes down my details and realized that am an existing outsurance client for a different policy he says to me let me transfer you to to the other department because you are an existing client. He does that and another agent picks up the phone and continues with my qoaute. Right at the end I told her that she may contact me after 2 hours I have a 4 month old baby that's giving problems infornt of me. I also wanted to get my policy schedule for my current insurance to be sure how much am paying since premiums were decreased due to Covid 19 relief. Fast forward later I call back and speak to a different agent explain the purpose of my call and she blatantly said to me NOpe you dnt qualify due to you being existing client for that promotion. It is not my fault that the first agent did not give me the right information at the beginning of the call. I want my money. She reffered the matter to management to sort it out I have not received a call from them. As a consumer I have the right to rightfull information which was not provided to me at the beginning of the call. I request that you listen to the call and sort out this matter as the error lies with your consultant not me. Outsurance do the right thing and pay up the R1500 as per your adverti*****t as my current insurance premium is lower and I have not claimed in the last 4 years
105 replies
82 months ago
Burger King key west. Always and Iean always takes long to prepare orders. It's like they always short staff. They back end staff would prepare order and give to cashiers and cashiers not showing sence of urgency. How can you wait 30 min for. A burger and
Worst speed of service ever
0 replies
82 months ago
Bad very bad service easp the owner
Very bad experience with this company. They reconditioned my gate motor and I bought 3 New remotes from them. I paid 3500 for the whole service. They left my gate not functioning well as it keeps opening itself after every 20 minutes. I called offices and they owner swore at me for laying a complaint. They don't know how to treat customers. Martin and his colleagues kept on promising to come fix the gate till today this was 2 weeks ago. My money is good enough for them but the service is utterly nonsense especially the owner. He needs to learn customer service. Dnt use this service provider as they think they can treat customers like they owe them a favour
0 replies
84 months ago
No sence of urgency
Nedbank signet terrace in Lenasia very slow and consultants are doing their own things at the workstations and not calling tickets. Is the system not showing that clients have been waiting for long period. A sence of urgency as clients do come first. This is my fourth visit in this branch and service very poor alwaya
56 replies
86 months ago
Bad poor no client service Very Bad.
Very poor client service. We received pension money from the government my husband goes to the bank in Marika a to transfer was told that he can't make a transfer he must wait 7 days they doing an investigation it will take 3 days. Go back after 3 days we told that it's not possible musg wait for 3 days by the rustenburg branch. They check on their system email was sent to Marikana branch to relesease the funds that branch has load shedding and cannot forward the email to rustenburg. Ask the teller to call headoffice to send same email to rustenburg its not possible. How so because std bank has one head office they can forward same email to same branch. We ard being inconvenienced by this bank now our. Lives must stop for money that my husband has worked for 20years in Saps Standard Bank has to ask Capitec Bank what and how they give client service experience. This is total nonsense for such big bank. Will be closing our account and shareing this bad experience with everyone
56 replies
106 months ago
Bad service. The worst
<p>2 consultants 30 clients on queue. Time to serve 45minutes. Time of service per client 30 minites. You wait 1:20 to be serviced and am not exagirating. The worst. Branch manaher not even in the branch. 1 consultant who opens accounts.</p>
61 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
7 (77.77777777777777%)