CN
Candice N
Active since Nov 2016
14
Reviews
0
Industries
Reviews
14 reviews2 months ago
Thank you Shihlamariso Shiburi
Policy 404975104 – working with Shihlamariso Shiburi 👌🏼 was absolutely amazing! She showed incredible empathy, kept me updated every step of the way, and made the process seamless and stress-free. All her efforts are truly appreciated. Thank you for living the values so well. Highly recommend! 🙏🏻💯
1 reply
9 months ago
Unresolved Issue
I am extremely frustrated after nearly 12 months an issue caused by your team’s failure to complete an essential action. I have been repeatedly sent from branch staff to the secure chat to the contact centre - without a single department taking accountability. This lack of ownership and follow-through is unacceptable. What happened to first-time call resolution and client care that doesn’t require constant follow-ups? May I please be contacted?
2 replies
10 months ago
Frustrated with Afrihost
Unhappy and starting to wonder if the problem is not with Afrihost! I specifically requested for the service to be activated on 1st September — so why am I receiving an SMS now? Arrghhhh!
0 replies
10 months ago
Immediate Attention Required – Please Sort Yourself Out
I’m reaching out because we are still receiving notifications claiming we have an outstanding balance with FNB, despite having made full settlement in October 2024 and receiving confirmation from your team at that time. I’ve spoken to several consultants, all of whom confirmed there’s no record of any outstanding debt. However, the threatening SMS reminders keep coming, and no one has been able to explain why this is happening. Can someone who is able to resolve this please contact me as soon as possible? Thank you so much!
3 replies
18 months ago
What is happening??
May I please be contacted regarding my call the 24/12/2024 with Deni and Ridhaa from the Cape Town Contact Centre • DH ref 892037256. My claim is still processing incorrectly. Unsure as to how submitting an updated script can cause such 'issues". Calling the centre during office hours is such a schlep. Awaiting your call. Thank you
2 replies
18 months ago
Unwelcoming Experience at Kalk Bay Store: A Disappointing Interaction, But Great Service from Nosiphe
My experience at Kalk Bay was not very welcoming! Aaliyah, I was simply in the store to collect my replacement dress, and yes, I made an additional purchase. There was no need to look at me as if I didn't belong. Friendly client/customer service never hurt anyone. Five stars for Nosiphe, the smiley, helpful assistant – thank you!
0 replies
38 months ago
Customer Service Sucks and requesting a debit order even worse
Why is asking to have my premium deducted from the correct account so difficult? I notified O.M in advance for the change of banking details and still an incorrect account was debited. It's even more of a schlep speaking to the different customer care consultants who supposedly understand the frustration and nothing happens. Please if possible can a competent person call me as speaking to people like Amanda (09/05/2023 @12:52-12:54pm) is not very pleasant Madam Attitude.
3 replies
47 months ago
Vodacom your online sales before and after sucks!
Wow, how do you resolve an issue in less than 30 mins and not even make contact. Really Vodacom? To top it all the link in your message does not even exist - error 520? Webserver is returning an unknown error. Samantha Mchunu it's been 7 days already and still waiting.
2 replies
76 months ago
Patience is key
Thank you for your interest and patience shown to resolve my silly question. Really appreciated your help today. Have a wonderful day further and keep up the great work.
1 reply
78 months ago
Big fat liars
Hi there, I need to speak to someone who is competent and well seasoned to resolve my query. Vivian Malave (based at the JHB contact centre) was no help at all and her team leader Mpumi was in a meeting at 17:40pm? Seriously? I'm fed up of thumb sucked information and even at this hour, I'm still waiting Vivian to call back as said. Calling the Century City branch (Canal Walk) walk-in centre was a waste of my minutes as well. We've been with Vodacom for so many years but clearly your service and all round is slacking. Vodacom just makes empty promises, takes money and under delivers. Looking forward to your call.
3 replies
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (78.57142857142857%)