KC
Kumbirayi C
Active since Nov 2016
12
Reviews
0
Industries
Reviews
12 reviews3 months ago
I tested the emergen...
I tested the emergency button on help_me app and the response time was exceptional
56 replies
3 months ago
I tested the emergen...
I tested the emergency button on help_me app and the response time was exceptional
56 replies
3 months ago
I tested the emergen...
I tested the emergency button on help_me app and the response time was exceptional
56 replies
3 months ago
I tested the emergen...
I tested the emergency button on help_me app and the response time was exceptional
56 replies
3 months ago
Exceptional and friendly service
Inretacting with Zanele Thanjekwayo was a one-stop for all the requests that I had. She took over and contacted the relevant departments and third parties on my behalf and included me in the conversations so I could see responses. Thank you for saving me time and resolving my queries effortlessly. I could contact her directly for updates via email without going through the call center. Above all, Debt Rescue applies what they promised. When one of my accounts was paid up, it was just one call and adjustments were made to my installment.
53 replies
3 months ago
Well knowledgeable c...
Well knowledgeable call centre agents and great customer service all round
56 replies
35 months ago
Builders Warehouse using online platform to **** customers.
I ordered online 3 Cubic River sand on 26 April and paid including delivery fee order number 2019051823. They indicated that they will deliver on 15 May. I waited patiently until the 15th and there was no delivery and no communication. I waited a day hoping maybe it was a slight delay and still nothing came. today the 17th, I enquired through their online form an also sent an email early morning and there was no response. I then called the call center to check and the consultant promised to follow up and call me back within an hour. Within an hour, another consultant called me, not the one I had spoken to earlier, only to be told that the river sand is out of stock so I have two options, either to cancel or wait and they are not sure when they will have stock, I just have to wait, no indication of potential delivery what so ever, meaning after having my money (ofcourse together with other similar customers money) for more than 3 weeks, having invested it and earn interest, they just want to pay back and if I cancel they are not even sure when the money will be back in my account. Truly Builders warehouse that we used to rely on has joined a group of ****mers who do exactly the same and make millions over night by investing people's monies. Now I am stuck and things are not stopping to go up, meaning even if I get the money now, it's not going to be enough to buy the sand. Can you believe that Builders warehouse, as big as they are with so many branches does not have river sand? Not even an attempt to get stock from another branch if the one closer to me is sure that they do not have. I then checked for the same from the next Montana branch and the same sand is now costing twice the price and that's why they are frustrating me so that I cancel. It's so painful to be ****med by such a big brand. I wouldn't mind if it was these small shops, not Builders Warehouse newly renovated Gezina branch. Really disappointed. I still don't believe that a big brand like Builders Warehouse may run out of stock from all their branches but want to charge new prices for old orders which is a ****, that's why they are so quick to say you can cancel.
0 replies
43 months ago
Excellent service fr...
Excellent service from the consultant Rehka Rampurtab
133 replies
68 months ago
FNB discriminating clients in extending covid relief funds.
I have been trying to reach the Covid-relief department for more than two months , firstly via the online chat, then through my banker and they never responded. I wanted to extend my approved relief so that I utilise the amount that was not used as per contract but never got a response, I have all the emails. I know for a fact as I was told by my banker that the bank was allowing extensions if one had not fully utilized the approved amount but in my case there was no response until on the 1st September, then my banker told me that they said they had closed on the 30th of August of which during the time when it was open they never responded and I even asked for statement, which was only availed a month later. Truly there is discrimination in the way customers are handles as some receive preference over others and to make matters worse, the covid relief department is said not to have direct communication channels with the clients so one has to go through a banker which I find as a way to push away certain clients because it all depends with the banker. One painful thing is that my online profile still reflect the full amount of relief loan but it was not all used up and still I can't reach them. I sent an internal complaint on the 21st of sept through the FNB online channel and all what I received is the message below and no one contacted me until today. "From: Customer Resolution Centre <care@fnb.co.za> Date: Mon, Sep 21, 2020 at 4:10 PM Subject: Complaint Reference 2275378 To: <WASHINGTONCHIKARI@gmail.com> Dear Valued Customer FNB General Complaint reference 2275378 has been sent to Covid 19 Cashflow Relief. 0876678899. A Consultant will contact you within 24-48 Business hours. To make matters worse, all lines are always busy even the customer care line. I was hoping that , maybe by any chance since my profile still reflect the full contract amount which has not be fully utilized they will refund the money deducted from my account with the unutilized amount on my contract but no communication or whatso ever. I don't understand why they want to withhold the money when their client is in need and the money is there as per signed contract and they allowed extension for other clients???? Only God knows. People used to tell me that clients are not treated the same at FNB and i didn't believe until now.
53 replies
Review Distribution
5 Star
9 (75%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (25%)