Active since Nov 2016
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33 reviews41 months ago
Buffalo logistics are running for fresh air
I actually hate the fact that i have to even put one star here because they dont deserve ****! Buffalo makes me wait 2 months for my parcel, its been sitting with them and they decide to return it to sender without informing ne or ecen attempting delivery what ridiculousness is that??? Like how do the management and staff of this company feel when they see these reviews or my enails and calls about this how do they not do anything what dumb dense mentally do they have that they can't even send an email or sms to communicate? Like i fail to understand how the owners of this company feel when their name and reputation is literally being dragged through the mud and they are literally DASS not bothered but you take our money and carry on with your lives and make us cry for what we paid months ago for? BUFFALO LOGISTICS, THE OWNERS, THE STAFF AND EVERYONE INVOLVED ARE AN ABSOLUTE JOKE! this review wont even do anything to make you people realize the mistakes and the **** customer service u provide its not even customer service its a total lack there off its not existing at this point, your enail support and customer call center are worthless and do nothing.
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41 months ago
1 star is to much for Shein
Firstly let ne start of by saying that Shein doesn't even deserve that one star I have not 1 good thing to say about them right now except for the fact that they are useless and ridiculous for the way they run their operation. I am waiting 3 months for a parcel! Shein took my money but has failed in their duty to provide the service i paid for! They chose a joke of a courier company **** Buffalo logistics who I can't even properly comment on because they are just a joke thats it just a complete joke I dont know how they are been running this long. How had is it to send an email huh or make a phone call or even an sms???? Do you guys get a kick out of making other miserable and robbing them blind by falsely advertising services that yourl dont know the first thing about carrying them out? The worse part is I have asked for management on several occasions and they dont even come back to you, so if the head isnt right why the hell should we expect lower levels to be any different? Its been 3 months, 3 whole freaking months and i have made so many complaints but nothing! Where the hell is your customer service team? Are they sleeping? Because they definitely have made no contact with me i have always contacted from my side. At this point i am so embarrassed that i made such a terrible judgment call and ignored all the bad reviews about Shein and still order from you people! NEVER AGAIN, I WOULD RATHEE PAY THE EXTRA MONEY! And get them fron brands who know how to treat their customers.
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42 months ago
The nightmare that are the staff of Buffalo logistics!
Typed by Rachael Chetty: For my first time dealing with this company it is by far the most horrific customer service I have ever dealt with in all my years dealing with couriers and this type of service providers. I was contacted on the 5th of October to submit documents as my parcel has been detained by SARS, so I of course submitted these documents not once but twice on the 07/10/22 and 09/10/2022 I never got any feedback so I called the contact center a week later and they advised it takes 10 to 15 days to get a response. After 17 days I called the call center again because I did not receive a response still, they then tell me that they did not receive the documents and I need to now email yet again to employees of Buffalo who work in the customs department. I did that and best believe I typed an ear full in my email and sent those documents for the 3rd time to 4 different people who work for Buffalo logistics, and I begged them for some sort of communication to please respond and let me know whats happening. I know its off no fault to them that SARS detained my parcel but it's their job to contact me and let me know because they have been paid! Despite all of that I still have not gotten a response, I then called the call center again and spoke to an agent who tells me that there is no direct line to the department I need to go to and them as agents cannot see the process of the documents being submitted etc so I basically called the center and waited in that ridiculous queue for 20 mins for absolutely nothing and she was supposed to get her manager to call me back and that also has not happened. Like I cannot understand this, does buffalo logistics have the same incompetent staff working in every department??? What bull**** kind of customer service is this, its a complete lack their off! The 4 people I sent documents too who still have not responded to me are: Michelle Calitz Junior Bugana Busisiwe Nkwane Stops@bufflogistics.com And the agent I spoke to who didnt get her manager to call me back is Palesa frkm and the Johannesburg call center I am name dropping because I want it to be put out there that I am not completely generalizing the entire company but just these employees who I have actually contacted and to BUFFALO LOGISTICS these are the people that you chose to represent your company and this is the feedback of your choices! It takes seconds to process a call, send an sms or even an email just to update the customers, who the the actual reason for you having a job, if your not doing that then what are you doing??
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46 months ago
Web Africa is the worst service provider
To be honest this service provider doesnt even deserve the 1 star, we have been customers od this service provider for months now and since then it has been endless issues and Iam sure they Can pick up all out complaints. We are constantly contacting them for network issues etc and it only gets sorted out for the day and then we are back to the same issues, last week we decided to upgrade to a higher line speed in the hopes of some consistency however our attempts failed the very next day we contacted Webafrica by chat to say that we arw still not happy because this service is worse then the first. We work from home and have uncapped wifi but are using our phone data because this service is so terrible we cannot get any work done on it, we asked for it to be changed back to our original package just 2 days later and we were told that we can only change at the end of the next month. How are we supposed to pay for a service we are not using because the provider has endless issues and to top it off we contacted them via chat again and got a pathetic excuse of an agent named William who was so clueless and incompetent that instead of helping us he just directed us to a cancelation option. He never offend any resolutions all he did was make excuses saying thats it due ro the load shedding and flooding in our area but our area has not experienced either of those problems, aa a customer service agent he was beyond pathetic and he didnt do his job we seeked help and he offered nothing. This is by far the worst service we hace received, my husband and I so regret leaving Telkom for this ****. And the best part not one higher management will contact us and try to help.
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52 months ago
Outstanding service
Staff were extremely friendly and helpful, covid regulations were met, we felt safe being there and the overall atmosphere was awesome had a blast with my family."
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62 months ago
Worst delivery service in existence
Beyond furious with this delivery service, i ordered food at 18:19pm over 2 1/2 hours later the driver phones me for directions because a DELIVERY SERVICE doesn't have a GPS. So my husband gives him the most detailed full proof directions we could possibly give him and he comes onto the road stops 2 houses before mine doesnt even hoot or anything turns and drives away my husband had to literally go up the road to flag him down, above that their app states a delivery fee of R25 the bill comes and its R49. Is this the kind os service thats to be expected, i cant find the words to properly explain how pathetic this actually is.
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65 months ago
Worst service provider
I put a complaint here about a month ago regarding Telkoms ridiculously disgusting customer service and i didnt even het so much as an sms of a response from any team, i have been retrenched in August this year and i have been paying my telkom account every month since then i have tried to get them to assist mw with a cash payment option due to no funds being in my account because i didnt want my credit record to reflect negatively nor did i want to get changed any other fees. Despite me calling and emailing to make arrangements for this they continued to debit my account and charge me a R208 rejection fee everytime the debited my account i pleaded with them for assistance and i got nothing so still to avoid further fees and issues i changed banking details to my husband's so that this wouldn't happen and made the date for debit the last day of the month, telkom decides to debit the account last night and for an amount that when i call the centre no one can explain to me properly what it was for they just saying errors if my call is heard again i asked the consultant several times to explain to me and break down why was this amount debited and why now when i made arrangements to pay at the end of the month but apparently the consultant i spoke to never made the notes. Theres a worldwide pandemic going around people are dying and losing their jobs or cant afford to keep a roof over their heads let alone pay bills every other company os assisting their customers other then this pathetic excuse of a service provider why why the hell telkom excluded, its not even that i am saying i wont pay my account or that i need more time no o said nothing of the sort i simply jusy asked for them to allow me to pay cash because their is no money going into my account. But no i received no help, no sympathy, no assistance absolutely nothing but their bull**** excuses and rude staff what company doesnt not have a retrenched option to assist their customers incase of a situation like this. All i can now say is that you disgusting pathetic excuse of a service provider have currently hit a new low in the service provider market, rest assured this will not me my last complaint and i will continue to complain on every social media playform i have and i will let people know what horrible people you are.
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66 months ago
No compassion for loyal and well paying customers
Iv been with a customer with Telkom for years, i recently got retrenched in August due to this whole covid pandemic. However i have still been paying my account as normal since then with no issues until the month November where i felt it abit difficult and asked fir assist in terms of not debuting ny account and allowing me to do the payment via EFT as i would not have the money in my account by the due date, i never asked for a grace period and said i wouldn't pay i just asked for thr method to be changed. I was not assisted and they tried to debit my account which obviously resulted in it being rejected and i am now being charged a rejection fee of R200 and my account was paid the same day as the due date just not by debit order. I have been calling and calling to try and make sort of arrangement with them but never have i seen a customer care service so cold towards a customer u have dealt with much smaller companies then Telkom and they have better systems in place and are so much nore helpful. I am unemployed, no UIF and no income whatever but i am trying and i get absolutely compassion from my service provider and all i am asking for is the payment method to be changed, instead of assisting me they are trying to take more money from me. This is absolutely ridiculous this is how well paying customers get treated huh, right down horrific customer service.
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69 months ago
Ridiculous service
We ordered food at 6:30pm on the 22nd of August and we were told the food would take 30 mins its now 7:30pm and we still have not received it as yet, we have phoned them numerous times and each they want to check with the driver and phone us back. The staff were not helpful at all We spoke to the apparent manager sipwe and she was not helpful at all the food came to us barely warm this service is absolutely ridiculous its actually not even service and no responsibility whatsoever.
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70 months ago
Horrendous customer service
I purchased an item online and I was given the wrong item i took it to the Sportscene in Phoenix plaza as its the closest branch to me when i got there the staff and store manager advised me that there is nothing they can do for me at the store because the item is incorrect, they kept the item said they contacted online support it would ve fetched from them and credited to me. I was extremely unhappy with the service at the Phoenix branch so i contacted the online support the very next day and the agent i spoke to advised me that the Phoenix branch could have and was supposed to help me by taking the item and doing the credit to my account, then i was asked by the agent to go back and pick up the item from the store and online support would arrange a courier to fetch it directly from me. In the same week it was fetched from my home on the 25th of June it is now almost a month later i have not received any feedback regarding this item and my account has not been credited either, i have sent dozens of emails to online support and madr the same if not more called to them as eell but no response or feedback whatsoever. I am beyond frustrated and disappointed with the service from sportscene there are so many people that i have spoken to for help and not one of those staff have assisted me, i am the customer but i am the one who has been going back and forth for this item wasting my time and my airtime to sort something out that was never my fault to begin with. I was given the wrong item, i received no help at the store i received no help from online support either. There are so many staff involved here and because of their incompetence i am the one paying not one person of the 10 that i spoke to logged my compliments or refund the store manager of the Phoenix branch who was supposed to be the one person to handle this and he turned me away, this type of service is ridiculously horrendous and pathetic for such a big group. The Phoenix branch is by far the most incompetent i have ever come across, no effort what so ever made to help the customer, online support is just taking calls but not logging anything how ridiculously frightening is this level of service.
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Review Distribution
5 Star
5 (15.151515151515152%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
28 (84.84848484848484%)