HB
H B
Active since Dec 2016
59
Reviews
0
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Reviews
59 reviews1 month ago
Irresponsible and selfish
Most irresponsible organisation. There is regular, extremely loud music that disturbs the entire neighbourhood, along with multiple floodlights that create excessive light pollution and ongoing disruption. Despite numerous calls, there has been no accountability or basic courtesy in addressing these concerns. I have left several messages for Jackie (senior personnel), yet none have been returned, and today the switchboard went completely unanswered. This level of disregard for the surrounding community is unacceptable and reflects very poorly on the institution.
53 replies
2 months ago
Worst service & MTN *****
Worst service in the country. Tried for four weeks to rectify their error on my home internet - wrong speed allocation, and ******* unauthorized allocation of added fee for an itemized billing on a home internet! Why would there be itemized billing on home internet. *****sters! I Made 38 calls to no avail. Wrote emails only to have them open a ticket and close it in five minutes with no call and no resolve. Just an email sent that the ticket was opened and then closed - twice. The level of bad attitudes and lies is atrocious for such a large company. They don’t care about the customer. MTN is a company that simply doesn’t not care. If they monitor their staff and calls with customers they will find that there is abuse and lies and a no care culture with their staff in dealing with customers. Furthermore, after two months of a Black Friday deal, they increased the price of the product. Ridiculous! Cheats!
0 replies
2 months ago
Very slow internet - no help from MTN
The internet speed as dropped drastically in the last week. I am paying for full speed on the SESH package of home internet I have taken. I have complained but have no resolve on the matter. The first 300Gigs is full speed and the second 300 gigs is slower speed. I have not used even 25% of the first 300 gigs. This is urgent please
53 replies
5 months ago
Pro Rata charged but no service in 2nd day too
Signed up yesterday for a new package product (Home internet Sesha 600) i was charged pro rata for yesterday and full advance, but the internet is not yet activated!!! Yet Rica and all aspects were completed at the store. This ridiculous that MT ncharges pr rata but does nto provide a service for that day! It's blatant *****
0 replies
5 months ago
Bad Food Products
In the last many instances of purchasing rotis from this company, we are sold rotis that are not fresh. On Friday I purchased 4 dozen rotis amongst other items and all went bad within a day. Called the store and asked the staff for the manager's name, and they won't give his name because “they're not allowed to give out such info”. So what are they hiding? Six months ago, I bought vegetarian pies -- one pie was a chicken pie amongst the six! And I am a vegetarian. Contacted them to no avail. Taza is selling old food stock, which was not the case previously. No return calls and arrogant staff. My advice if you purchase from them -- unless it's warm packs of rotis, don't buy it because it's old stock! This has happened too many times. The guy behind the counter was handing our sample of a mini roti filled with potato only to have each customer reach into the container with their hands. Then he hands a customer one with his bare hands.
0 replies
5 months ago
No email service for two days
Email servers are down since yesterday. Unable to to send an email. Called in to an unhelpful agent. He **** it was working and it wasn’t. This morning we called in and waited more than 30 minutes. No answer! All emails down! No help from Arfihost!
0 replies
6 months ago
Terrible service delivery
Bought a ‘2 cup coffee maker’ ‘kettle’ online on Wednesday 1st Oct 2025. Did not revive an email for delivery and did not revive the product as yet or any update. I cannot get hold of anyone in Makro who provide a reasonable explanation. My card has been debited for the full amount.
53 replies
9 months ago
Dishonest Vodacom Customer Servuce
I am experiencing a persistent and deeply frustrating experience with Vodacom. I have endured so much of this over the past week in my attempts to renew my Powerflex package. Despite numerous efforts—18 attempts in total—via the Vodapay app, I have been unable to successfully renew the package. The app consistently fails at the final stages, and no error messages or constructive prompts are provided to resolve the issue. In a desperate bid to get assistance, I have made 32 calls to Vodacom and received almost as many return calls from your service agents. Unfortunately, these interactions have only added to my frustration. Many of these calls are clearly disingenuous, with agents calling and then dropping the line within a second—likely just to register the call as ‘contact made’. Some agents have been rude, others misinformed, and some have asked completely irrelevant questions like whether I tried to “opt out”—a feature that does not exist on the Vodapay app. Promises to call back are seldom kept. They keep on escalating the matter and I have to wait up to 72 hours for someone to call which does not happen. And when the one person did call, he also lies when I express frustration at their incompetence. He closes the ticket without resolve without a solution — SO MUCH FOR CUSTOMER CARE. They don’t care whether I leave Vodacom or not! I asked for the manager to contact me to discuss that particular incident of lies from the perso. Nothing to date!!!!! Today, I experienced a new level of negligence when I was put on hold only to be cut off twice. When I called back and asked to speak to the previous agent, I was told that the person had just finished work moments earlier. This level of coordinated avoidance suggests an internal culture that prioritizes optics over genuine customer resolution. Throughout this ordeal, I have repeatedly requested that a manager or senior representative contact me directly. Not once has this request been honoured. This not only reflects poor internal accountability, but a blatant disregard for customer satisfaction. My essential communications abilities and needs are suffering due to your service failure. Your app is unreliable, your customer service is deceptive, and there appears to be no effective escalation process in place. I am left feeling misled, unheard, and disappointed. I demand the following: 1. Immediate resolution of my Powerflex renewal issue. 2. A written explanation for the poor service I’ve received. 3. A direct call from a senior manager to formally address this complaint. 4. Compensation or a goodwill gesture for the inconvenience and damage caused to my business. If this matter is not resolved within 48 hours, I will have no choice but to escalate this to ICASA and lodge a formal complaint via the relevant regulatory channels, as well as share this experience through consumer protection forums.
109 replies
9 months ago
Uninterested in Their Customers - No help
I have been having problems renewing my Powerflex package on Vodapay and Vodacom for one week now. Made 23 calls and still no help. The matter was escalated and when I called out the lies spoken to me, my complaint was relegated as closed siting falsely that I was rude which I was not! It seems Vodacom does not have any value for its customers. Called again this morning. And again no help or no solutions. This is rather frustrating! Will have to port out to MTN. Vodacom is uninterested.
0 replies
9 months ago
Bad & Dishonest customer service from Vodacom Powerflex
Trying to renew my Powerflex on Vodapay. called in to customer services on 135 and got various nonsensical answers and lies! The payment proces simply does not work. I have tried 8 times. One customer services person says they cannot deal with it, another transfers me to an irrelevant department, another just has a bad attitude.... and on and on it goes. Then I get two calls from Vodacom, but they cut the calls as soon as I answer --- a typical ruse to perhaps show Vodacom that they tried calling, but instead they have cut the calls when I answer. This is downright pathetic!!!!! I have also aother contrcat and I am serously condosering moving to MTN or some other network. Vodacom service is atrocious to say the least!!!!
274 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (1.694915254237288%)
1 Star
58 (98.30508474576271%)