Active since Dec 2016
23
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Reviews
23 reviews25 months ago
POOR SERVICE AGAIN FROM NEDBANK
What poor service from Nedbank online this morning. I joined the Chat option and spoke to Rainy who after gathering all the information took so long to respond it times out. Then I tried again and got Phumudzo - the same story! When I add a new beneficiary I cannot get my OTP. The correct device is loaded. I live abroad and was told they need to speak to me on the line to get it resolved but they cannot call abroad - even though the two previous times this happened they could call and resolve it. With so many people moving abroad surely they should be better equipped!
0 replies
56 months ago
Bad service
Tried using chat this morning. 20 minutes later, 2 agents later - London and Sharon - cut off both times and no resolution.
0 replies
56 months ago
POOR, POOR SERVICE
I received an sms to say parcel would be delivered on 6/9/2021. I waited home the whole day and nothing arrived. I sent an email on 7/9/2021 to follow up and got an automated response saying someone would be in touch. By 12h30 still nothing so I called and spoke to Lyle who informed me the machine broke for the personalising and it will be delivered on 9/9/2021. I have now wasted 1.5 days home waiting for you. Your service is the worst and I will personally never use you again.
0 replies
60 months ago
EXCELLENT SERVICE
What excellent services from Bergen's Northriding. I dealt with Lynn and she was amazing. Quick to respond and provide an update. The only supplier I have come across in a LONG time who isnt there to rip the customer off. Well done Lynn and Bergen's Northriding.
0 replies
61 months ago
HOW MANY CALLS IS IT GOING TO TAKE TO CANCELMY CONTRACT
I called on 17/2/2021 to cancel my contract and move to prepaid on the same number - reference 1-34914970752786. I was told I needed to give a month's notice (even though I was out of contract period)and was told my last day of payment would be end March 2021. Ive just checked my app and see I have an invoice due end April 21! I tried calling the call centre twice and they are experiencing high call volumes so I must call back. What poor service! Can they just do their job! FYI I will just keep reversing the debit orders.
106 replies
64 months ago
VERY POOR SERVICE
I ordered 2 x Brilliant White teeth whitening kits in December 2020. I have received them but have a query. I sent the query via their website - no response, I have emailed them twice - no reply. I tried calling them on numerous occasions and "the subscriber is not available". I have spent alot of money in my opinion and cant believe this is the poor service I am getting. Wont use them again!
0 replies
69 months ago
VERY POOR SERVICE FROM DEFY
3/8/2020 - I called and spoke to Ester at your service department in Centurion. What a helpful lady. I explained that my dishwasher which is 5 years old is broken. I have had a technician come out (not from Defy) to say it is the motor. She said if I could get the dishwasher to the premises in Centurion they would take a look and quote me for the repairs. At the same time she provided me with some pricing from the motor which seemed reasonable. She also said if I couldn't get it there to call your agent in Wynberg and provided me with his details. THIS IS WHERE THE PROBLEM STARTED. 3/8/2020 - I called Ellis at the Wynberg branch. No answer. So I send him a WhatsApp explaining the background and my problem. NO REPLY. 4/8/2020 - I send Ellis another WA and he responds to say Ïm sorry. I have a torrid time with two of my team going off with the bug and cleaning etc. I will call you now". He calls and asks for the address to send out a technician and confirms a cash call out fee of R630. I send picks and address and confirm to proceed. 5/8/2020 - Technician comes out and confirms its the motor and say Ellis will send through quote. 7/8/2020 - Still no quote so I WA Ellis. NO REPLY. 9/8/2020 - He finally responds after I try calling him and he doesn't answer. He tells me he hasn't seen technician yet and explains all his problems again. He says he will call technician and get back to me the same day. 10/8/2020 - I WA him to ask if he has seen technician as I have not heard from him. NO REPLY. 11/8/2020 - I send same message as the 10th. He confirms he is now with the technician and checking price with Samsung. My reply : SAMSUNG? Its a Defy. By 12/8/2020 I have still not heard back from Ellis or received a quote. A very bad experience indeed.
0 replies
75 months ago
Johannah Ntlele
I needed to transfer money from SA abroad and was told that Johannah Ntlele from Sandton City branch would assist me. She should not be in a position to deal with customers. She never answers her phone, when she does, she passes the buck (told be to go to 135 Rivonia Road to sort it, even though Sandton City is my branch). Colleagues on a group email asked her for follow up and what did we all get .... silence! Put her in an office where she needs no interaction.
0 replies
75 months ago
Poor service
No one answers call centre. Promise by email or return call option to get back to me is an epic fail.
112 replies
76 months ago
VERY POOR SERVICE
I am moving house and although I put in an order to move, I found out that Webafrica is not supported in my new complex. I sent a cancellation on 30/12/2019. I was then told the first week in January I need to do this through my account online which I did. I have been emailing them since as I am now told that I will be liable till end February 2020 because I need to give 1 calendar month's notice. I got a ref of 999222 on 7 January 2020 when I tried to contact them again to be told someone will get back to me in 48 hours. NOTHING!!! I will not pay past end January 2020. Such poor service.
0 replies
Review Distribution
5 Star
2 (8.695652173913043%)
4 Star
0 (0%)
3 Star
1 (4.3478260869565215%)
2 Star
0 (0%)
1 Star
20 (86.95652173913044%)