Active since Dec 2016
10
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Reviews
10 reviews17 months ago
Very easy to use the app
Very easy to use the app. Very convenient, quick availability. Glad the domestics are being vetted.
56 replies
23 months ago
*****ing items from parcel
I sent various files and a cell phone via Pudo to our Pretoria office from my home in Cape Town. Firstly, the package was delayed as it was stated that there was no access to the lockers. I escalated this to their customer support and they ended up delivering the parcel to our Pretoria office instead of continuing with the delays to put it in the locker. In this regard, the service is to be commended. However, it came to my attention that the cell phone I sent was not received by our Pretoria office. I purposefully put the cell phone in its own box, wrapped it in discreetly in brown paper and then covered it in box tape. We have been trying to escalate this with their customer service and the response we get is that no phone as handed in at "JNB discrepancies". The box was damaged upon receipt. Clearly one of their staff members removed it from the box. I use Pudo often to send and receive books I purchase. This experience came as a shock. I have no confidence in using Pudo anymore.
0 replies
27 months ago
Shannon Mc Pherson h...
Shannon Mc Pherson helped to sort me out efficiently and friendly.
58 replies
55 months ago
Justin is rude and harassed me because I did not accept his quote
We requested quote from Justin for our move from Pretoria to Cape Town. He came in under budget and we were rather excited about that. Upon researching his company and finding the other bad reviews on here we decided that maybe going cheap is going to end up costing us a lot more later. We decided not to risk it and thanked him for his quote and told him we were going with someone else. He then proceeded to accuse me of being dodgy and from a rival moving company, wasting his time etc. I told him we were happy with his quite until we saw the bad reviews on here. He went on and on and on, I eventually had to block him on WhatsApp. Be wary when dealing with Justin.
0 replies
71 months ago
FNB not honouring credit life insurance claims and not reversing unlawful debit orders
I have lost all patience with FNB. The call centres are useless because the consultants take forever to answer their phones and when they do answer, they just drop the calls without assisting. I have not received a salary for due to Covid19. I have a personal loan account with FNB on which I pay credit life insurance on every month. Due to me not receiving my salary, I instituted a claim against my credit life insurance which was subsequently approved. They paid the claim amount for the first month on the 7th of May which reflected in my loan account on the 9th of May. Yet nobody thought about putting a stop order on the debit order and my account was debited for the instalment amount end of May despite the fact that they've received a payment from the claims department. I left it at that for May. I submitted another letter confirming that I will not be getting a salary for June. The claim was supposedly processed and paid out on the 31st of May 2020. Nowhere does that payment reflect on my personal loan account and because of this, the collection department does not want to reverse the debit order that was taken on the 29th of May. I spoke to a lady on 3 June and she confirmed that the claim was processed on the 31st of May - to date nothing has been processed. The collections department is also not assisting at all in getting the debit order reversed. We finally got hold of someone now and was advised that because my husband made a payment into my account to cover our home loan instalment, that it was ASSUMED that I was getting a salary therefor they cancelled everything. Does FNB know what ASSUME stands for??? It is making an ASS out of U and ME! Do not just assume, call and find out. This is ridiculous client service AND IT IS STILL NOT SORTED. I WANT THE CREDIT LIFE TO PAY OUT BECAUSE I STILL DO NOT GET A SALARY, I WANT MY DEBIT ORDER REVERSED IMMEDIATELY BECAUSE IT WAS TAKEN FROM THE ONLY MONEY I GOT FOR THE MONTH WHICH WAS AN UIF PAYMENT, AND I WANT FNB TO PUT A STOP ON THE DEBIT ORDER!!!!!!!!!!!! You are losing business at a fast pace going the way you are going.
105 replies
97 months ago
PicknPay online delivery
Once again PicknPay and their useless delivery system. Order was scheduled for delivery between 3pm and 4pm. It's now 5.30 pm and still no order. Called the call centre and Reagan said he can't get hold of the dispatchaikovsky centre but will escalate it. To whom I might ask?? Asked for the store managers number as this is not the first time we've experienced problems. Number was refused. My order was placed for delivery at a reasonable time. This is simply unacceptable.
106 replies
99 months ago
PnP stealing customer's money
I placed an order online scheduled for delivery on 28 February 2018 between 18:00 and 19:00. I was advised on 27 February that my order will not be delivered on 28 February as requested and that they cannot give me a date to expect the delivery. I called the call centre and a lady advised that she will reschedule the order to be delivered on 1 March 2018 same time. I accepted that. 1 March came and went by with no order received and no communication from PnP as to why it has not been delivered. On 2 March I called the call centre and requested that my order be cancelled. I cannot wait until it is convenient for PnP to deliver my order. I ordered it specifically for 28 February 2018 because that is when I needed it. I further requested that my refund be expedited as PnP already took the funds for the order on 27 February 2018. I spoke to Mzamo and he advised that he will escalate the matter. In the mean time I had to physically go to the store to purchase my online order as I needed the items. On 3 March 2018, PnP tries to deliver the order. I refused to accept the order and sent them back. I called the call centre and explained to a lady (forgot to take her name). She advised that she is busy with my debit note as we speak and she will ensure that our order cancellation and refund is processed. Reference number ********** 931 On 6 March 2018, I get an email from PnP customer care that says that they have picked up that my order was successfully processed and delivered. I DID NOT GET MY ORDER. I HAD TO GO AND BUY IT MYSELF BECAUSE OF PNP'S LACK OF POOR AND SUBSTANDARD SERVICE. I want my money refunded to me or I will take this further.
105 replies
109 months ago
Accounts for Minors
<p>I have been banking with FNB for many years. I decided to open a transactional and savings account for my minor son. I searched online but could find no product for a transactional account for minors but I did find a savings account for minors. Discouraged by the prospect of dealing with other banks, I emailed FNB a complaint about them not catering for minors. Lebohang called me the next business day and explained to me that they indeed have a transactional account for minors but it sees that it is not on their website. She assisted me to open a transaction and savings account for my minor son which is linked on my account, telephonically. THIS is why I bank with FNB. Everything is accessible online and telephonically and they have fast and efficient service. I do not have to wait in endless qeueus to open accounts etc. I will forever stay with FNB. They are just in a whole different league.</p>
56 replies
112 months ago
Annoying call centre agents
<p>I have an account with Mr Price and I do not have a problem with the stores itself. My problem is with the call centre agents. I'm at work and they call on my cell phone. I cannot answer and then they have the audacity to actually call me on my work phone to sell a product. So after the third incidence of this incurring, I lose it with them and tell them not so nicely that they are not allowed to call om my work phone EVER. Only if I didnt pay my account - which has never happened.</p> <p> </p> <p>Now however, I get AT LEAST 7 calls a day. I have even gone so far as to block all their numbers. It is getting really ridiculous. I never gave consent to be contacted for marketing purposes and the fact that I have repeatedly DENIED your products that you offer because I have my own insurances, you still cannot seem to get the message that I will never leave my insurance for your insurance. Just call off your hounds! It is sooooo annoying. I swear this is the one thing that will make me close my account and move my business elsewhere. Scratch that - as I was typing this, call number 8 for the day just came through...</p>
56 replies
114 months ago
Not fulfilling my order
<p>I placed order ********** on 29 November and duly paid for it. They said that my ETA will be 9 December 2016. I contacted them because it was just one product holding up my order. My order included food and litter for my cats and dog. I requested that they please split the order and ship the items that is ready so long as I cannot wait any longer for my animal's food. They kindly adhered to my request and shipped the items. I am very satisfied with that and Imtiyaaz's assistance was really appreciated.</p> <p>My problem however is the following: on 8 December I received an email that my order was delivered and that my order included 4 bags of cat litter. I did order 4 bags of cat litter and I paid for 4 bags of cat litter. I only received 1 bag of cat litter. When I asked the driver about the other 3 bags, he advised that Takealot sometimes divides the order and that it might come later. It did not. I then forwarded the delivery email to ********** and requested my 3 other bags of cat litter. Since then, the only response I have received from Takealot is their automated response on any email you send them, a blank email from Jodie Hamici and an email from Charmaine Saais stating that she will revert back to me soonest.</p> <p>I am done waiting. I have problems with Takealot and their delivery of my orders EVERY FESTIVE SEASON. It is absolutely ridiculous. If you can't manage the higher demand during festive season, then I';d advise that you rather tell your clients and make other plans.</p> <p>Can someone now PLEASE resolve the issue of my unfulfilled order?!</p>
0 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (70%)