Active since Dec 2016
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6 reviews69 months ago
Not able to get any response from iExchange
We have been trying to get through on the telephone for over a week now. It just cuts you off after a while. Have left messages both on Facebook and have sent e-mails. No response! We are trying to book for this weekend and it is just impossible.
53 replies
86 months ago
Net too small and no after sales service
We had a net made for our pool about a year ago. We have a new granddaughter who spends a lot of time with us. She is 2 and a half now. We gave Rory our measurements - he gave us a quote. From then on - things went pear shaped - and I should have cancelled. He didn't keep to deadlines and told us our measurements were wrong and the price of the net almost doubled! I was desperate to have the net on as my granddaughter was spending the weekend with us so we went ahead. He arrived with hardly any of the things he needed - had to go backwards and forwards several times to fetch things - very unprofessional! When he left he told me that the net was very tight but would stretch in time. For the next 9 months we never swam because we couldn't get the net back on. Over December we had people housesitting for us and they took the net off completely. We have tried everything - we can't get the net back on. It is now pulling our bricks out of the paving around the pool. It has no starting tag at all. I contacted Rory a few weeks ago and asked if he could send someone to come and refit the net for us - we would pay him a call out charge. He NEVER answers his phone - yet when you message him - he has a lot to say! He told me that he instructed me to put cutex on the clips. He also said he had no signal where he was (yet he was sending me messages) and that he would get his boy Sam to come the following Wednesday. This, of course, never happened. The Wednesday came and went - no message - nothing. When we tried to call him again - he ignored our calls and has now blocked my partner. I called on the services of a reputable pool company who have advised me that the net is too small. He said that you can never do a net without a starting tag which he usually puts at the weir. I am going to sue for my money back - if it's the last thing I do! I will not take this lying down. It is a lot of money for us. Please think before you use them - mine was a net - yours might be a complete pool!
0 replies
88 months ago
Nightmare trip from New Zealand to Johannesburg
I have sent several complaints (in writing) to various addresses on the Qantas site complaining about my experience on 6 December 2018. I now got a response to say "sorry - these things happen" we hope you have a better experience next time! Not acceptable! I had a nightmare trip from NZ to SA. We were up at 02h30 in the morning to drive to the Wellington airport for a 06h55 flight. We received no sms to say the flight was delayed. On arrival we were told it would be delayed by an hour. This carried on 3 times until we were delayed by 3 hours. We were concerned about our connection at Sydney to JHB as there was only a 3 hour delay. There is only one flight a day. We asked staff who told us they would wait for us. We landed in Sydney at 11h35 and our flight to JHB was due to take off at 11h35. On disembarking we found our plane was still on the ground but the gates had closed. There were 20 passengers in the same boat. They left without us. We then spent a nightmare of a day - with no explanation or apology from the airline staff. We were handed a sheet of paper saying we were put on a flight to Doha. I was travelling with my granddaughter and refused to take what would have been a 40 hour trip when I had paid good money to fly on a 19 hour trip. That's when the fun started. They told me if I didn't want to go to Doha I had to sit on the side and wait. We waited for 4 hours. We had not eaten since breakfast that morning. We were then ignored. Every time I got up they told me to wait. Eventually at around 16h00 I threw all my toys out the cot. I had sat there crying and visibly upset. We were eventually put on the flight the next day (which I had been told a few times was full and I could not go on). We were sent to a hotel over the road which meant we had to fill in a whole batch of forms for a Visa. We eventually got to the hotel at 18h00 - booked in - had room service and slept. We went to the airport the next day only to have yet a further delay on our flight to Johannesburg. I sent a 3 page letter to Qantas and was told these things happen. If I wanted to take 2 days to get home - I would have taken an Emirates or Singapore flight which is 35 odd hours and much cheaper. My flights every year cost between R62 000 and R82 000 for the 3 tickets as I take my granddaughter to see her father in NZ. I have always had 3 or 4 hour delays on one or more of the legs - but this was very stressful and upsetting for me and my family. To travel with a child you take the quickest possible route and get this result? In previous years we have waited for people on that connecting flight - for over an hour - and we were already on the plane! Why didn't they wait for us? My granddaughter was supposed to start flying unaccompanied from the end of this year and now she has refused to do so - which means I have to take her again this year. This whole experience has been a total nightmare! I expect some sort of refund on my tickets. Nothing less!
427 replies
112 months ago
Unacceptable delays in delivery of urgent document
<p>I dropped an envelope at Postnet (El Ridge) on Saturday morning (21 January 2017) at 09h00 as they opened their doors. I was advised then that they only collect the parcels fom the weekend on a Monday morning but that they would be collected first thing. They also advised that the envelope would be delivered within 3 - 5 Business Days. The parcel was only collected just before 17h00 on Monday, 23 January 2017 - in other words it lay there for 3 days before it was even collected! On Tuesday morning I checked the tracking on line and the parcel was in Dubai. Yesterday I checked again and the parcel had not moved from Dubai in 24 hours. I phoned the call centre and they promised me they would look into in and get back to me (Eileen). Nothing! I checked again this morning and my envelope only left Dubai this morning. Two full working days it lay there! It now has a 13 hour flight to Australia (I presume) where it will lie for how long? It then has to go to New Zealand. Tomorrow being the 5th working day - it will never be delivered by then! I courier plenty of documents for my work and have never had a document lie in one place for 2 days before moving again. It is totally unacceptable! Most courier documents are delivered in 2 - 3 working days. These are extremely important documents that needed to be in New Zealand by tomorrow - 27 January 2017. I paid a lot of money for this courier service. If it is not delivered tomorrow - I want my money back!</p> <p>I have made several phone calls to both Postnet (Elridge) and Aramex - both are totally unconcerned. If Aramex cannot provide a proper service - Postnet should be using another courier!</p>
0 replies
112 months ago
UNACCEPTABLE DELAY FOR COURIER DELIVERY
<p>I dropped an envelope at Postnet (El Ridge) on Saturday morning (21 January 2017) at 09h00 as they opened their doors. I was advised then that they only collect the parcels fom the weekend on a Monday morning but that they would be collected first thing. They also advised that the envelope would be delivered within 3 - 5 Business Days. The parcel was only collected just before 17h00 on Monday, 23 January 2017 - in other words it lay there for 3 days before it was even collected! I will take this up with Postnet. On Tuesday morning I checked the tracking on line and the parcel was in Dubai. Yesterday I checked again and the parcel had not moved from Dubai in 24 hours. I phoned the call centre and they promised me they would look into in and get back to me (Eileen). Nothing! I checked again this morning and my envelope only left Dubai this morning. Two full working days it lay there! It now has a 13 hour flight to Australia (I presume) where it will lie for how long? It then has to go to New Zealand. Tomorrow being the 5th working day - it will never be delivered by then! I courier plenty of documents for my work and have never had a document lie in one place for 2 days before moving again. It is totally unacceptable! Most courier documents are delivered in 2 - 3 working days. These are extremely important documents that needed to be in New Zealand by tomorrow - 27 January 2017. I paid a lot of money for this courier service.</p> <p> </p>
56 replies
114 months ago
NO DELIVERY (PARCEL WITH THEM FOR 7 DAYS)
<p>I ordered products from Mr Price Home on 6 December 2016. I paid for Dawn Wing courier service. According to the tracking site my parcel arrived at Dawn Wing just after 7h00 in the morning on 9 December 2016. I waited for 3 or 4 days then phoned Dawn Wing to ask them where my parcel was. They said I would receive it on Tuesday or Wednesday (13/14 December). Yesterday morning the status was "on delivery". Needless to say it never arrived. I went back on to the website this morning and it now showed "delayed". I phoned and was told they don't know when my parcel will be delivered they have "lots of deliveries". I told the operator that if I did not receive it today - they can return it as it is my last day at the office and this was a Xmas present. The operator promised to escalate my query and get someone to phone me by 8.30. It is not 9.30 and no phone call. It is totally unacceptable for a courier service to hold on to a parcel for so long and for nobody to get back to you!</p>
112 replies
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