Active since Dec 2016
7
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7 reviews3 months ago
I was ****med online by a furniture company with a Nedbank account
I was ****med online by a furniture company with a Nedbank account. My question is how is it possible that this account underwent proper vetting processs and was verified in terms of FICA regulations? How was proof of this business and address verified as all bank account holders are expected to do? When calling the Police Station where this company is allegedly based I was told there is no such address or business? I would like Nedbank to explain how they allow *****sters to open bank accounts and **** people out of large amounts of money? I intend to take this to the Banking Ombud for decision as I feel Nedbank are responsible for my loss. These people running this **** are not even in South Africa and if you check I am not the only person who has been ****med by this **** Company. Does this mean Nedbank supports people who use Nedbank accounts to ***** people's money?
0 replies
10 months ago
Zero Accountability
I am so disgusted in the manner in which Makro has handled or should I say not handled my query. I went online and bought items from Makro and received both payment and order confirmations. When my items were delivered, one of the items was missing. Makro supp**** my with the delivery confirmation and the amount on the delivery receipt differed by the amount of the missing item. I immediately contacted Makro and asked them to either supply the missing item or refund the amount for the missing item. I must have explained this 10 times to different people without this being resolved. I received emails asking me to explain the problem numerous times. To date after more than a month Makro now do not respond to emails and have not resolved this. If this is how they handle queries post sale I will no longer shop at Makro as their after sales service is non existent.
53 replies
15 months ago
Kenwood and Game Poor After Sales Service
I bought a Kenwood air fryer from Game as a Christmas gift. When the box was opened the recipe book was not in the box as noted. I immediately contacted Game who weren't interested in helping. They simply referred me to Kenwood stating this needs to be addressed with Kenwood? How is this correct? The item was bought from Game? Surely Game should take this up with the manufacturer? Game supp**** contact numbers which don't work during a period when Kenwood was closed? Kenwood website was visited and there is nowhere to send an email or ask a question. I eventually used the only contacts options available (which are for servicing and orders) to ask where I an direct my enquiry or who can assist me. To date Kenwood hasn't bothered to respond. Game have also not rep**** to my request for them to assist? Such a small and simple thing causes frustrated clients to shop elsewhere and for other more accountable brands.
0 replies
65 months ago
Takealot - Shocking after sales service - be careful!!!!
Bought a TV for my son on Takealot as I have been using this platform on a regular basis and have had no problems to date. This is obviously because I have never needed to return anything. My son's Hisense TV stopped working. Hisense were contacted and they collected and inspected the TV. A report was supplied that the TV cannot be repaired and must be replaced. That was when the fun started!!! I have sent more than 10 requests to Takealot asking them to assist me. The TV is 2 years old and I have long since discarded the box. Takealot won't collect the TV without the box? Seriously? Is that how companies are getting out of warranty claims? All I have asked Takealot is for someone to contact me to discuss the situation. I already have the report and want to know if the TV still needs to go back to them if I already have the report from Hisense? All you get is robotic prompts from an automated response server. It is all good when you are buying and spending your money but when there is a problem customer service completely disappears
0 replies
65 months ago
Shocking after sales service - Hisense
Started off brilliant - my son's faulty TV was collected by Hisense and taken for inspection. Within a few days I was told that the TV cannot be repaired and must be replaced. TV was returned along with the report and that was when the horror started. I have been trying for days to get a comment out of Hisense regarding the replacement. No-one responds to email or complaints lodged on their website? It is very apparent that Hisense use their extended warranty and guarantee on their products to get customers to buy their product but when it comes to honoring those guarantees you cannot get service or assistance
0 replies
108 months ago
Mobile Upgrade?
<p>My wife went online to check when she was able to upgrade - a limited online offer was available and she completed her details on the Vodacom website - she was called shortly thereafter by Vodacom (Dumi) and advised that because she was one of the first 100 customers she was eligible for a upgrade which included an additional handset and watch. We were very excited as we have both been loyal Vodacom customers and you very seldom get anything for free? Nothing happened after this and when we tried to follow up were advised that the deal had been declined as incomplete as they were unable to contact my wife for collection. What a load of rubbish??? My wife has been a mobile and data customer with Vodacom for 12 years - how is it possible that they don't have our email adress etc??? THEN THE FUN STARTED!!!! We then tried to contact Vodacom - i think getting hold of the president would be easier - the customer services call centre were unable to help and advised us that the deal showed as incomplete. I then tried to get hokd of Vodacom via email - did you know that this is not possible??? I have since sent 25 call back requests over a period of 1 week and have yet to receive a response? I have asked for the Vodacom records where surely they must have left a message if they had tried to call my wife regarding the collection? NO RESPONSE - this "free stuff" deal was obviously given to someone else and i will go as far as to say probably a Vodacom employee!!!!! Now to top this off we are unable to upgrade the contract as Vodacom's system says that the contract is only available to 24 months!!! GREAT!!! And.......you still can;t get hold of anyone!!! This is just a heads up to those wanting to renew or take out mobile contracts - check the reviews given about your choice of service provider on websites and social media platforms before making a decision. We are exploring other options now as service should always be a priorty to a paying customer. Vodacom you need rethink your Customer Service strategy - it really doesn't wor****!! </p>
112 replies
114 months ago
Makro Christmas Spirit
<p>I recently had the privilege of experiencing first-hand how top retailers deal with returns on items still within the advertised warranty period. Makro Springfield sold me a Ryobi trimmer in December 2015 – the product failed to work as advertised and within 4 months of purchase needed to be returned as it no longer started and leaked oil. Makro initially sent the trimmer away to what I presume is a legitimate repairer who agreed to exchange the trimmer. This happened in April 2016 and the trimmer was exchanged in store for another Ryobi trimmer. The period between April and September when our grass does not grow or require cutting the trimmer remained in its box in my garage. Early in October the trimmer was used without problems until mid November (perhaps 5 times) for trimming edges. After being used +/- 5 times the trimmer failed to start even after contacting Ryobi and asking advice on the best premix and product care tips. The trimmer was returned to Makro Springfield in December 2016 and again was sent away to the manufacturer for comment whilst the product was well within the advertised 2 year warranty period. Makro then sent me a quotation for repair amounting to R395.00 stating that the problem with the trimmer was wear and tear and not covered under the product warranty. Are you serious??? How can using a trimmer +/- 5 times cause wear and tear issues unless the product is defective to begin with. It was also interesting to see how many of these exact trimmers were being returned in the short time that was spent and the return counters at Makro Springfield. Not only are Makro trying to distance themselves from honouring their in store adverti*****t/warranty but they are trying to use exclusions on their return policies due to what I feel is obviously a problem item. Be warned shoppers – even though we attempt to look for the best customer service and after sales support shopping at recognised retailers does not guarantee peace of mind – VERY UNHAPPY PREVIOUSLY LOYAL MAKRO SHOPPER!!!!! </p>
56 replies
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1 Star
7 (100%)