WM
Wendy M
Active since Dec 2016
18
Reviews
0
Industries
Reviews
18 reviews42 months ago
Dubious POPIA Implementation for clients - WITHOUT PREJUDICE
I have elected to do the online schooling with Impaq for 2023 and they have called me to discuss this but refuse to discuss this with me after THEY call ME and when they do their security validation that you're talking to the correct person I will give them all my details except my ID number (I give the first six numbers). This shows a flagrant disregard for the POPI Act and the constitutional right to privacy when the agent REFUSED to continue the discussion or refer me to the Information Officer for the company. This could be a phishing, MITM or other impersonation attack, there is no way to know, until they are prepared to adjust their security standards and how they deal with their clients I am going to have a very suspicious view of their IT security posture and the related exposure of my information as a consumer of their services. The service is shocking and despite being asked for the IO's number, the call was terminated.
132 replies
45 months ago
Court Order leaving me in MORE debt every month - horrific experience - WITHOUT PREJUDICE
I went in 2020 to DebtGrip under the impression and with the greatest faith that they would assist in getting me out of debt via Debt Review to ensure that I maintain my standing as a law abiding citizen. They gave me a 72 month plan (which is a very long time) where I pay them a massive portion of my earnings (as a single mom with no support it is extremely difficult). They managed to get a court decree somehow where every month, some of my debtors land up being owed MORE every single month which, to my knowledge, it not the purpose of debt review. How they managed to get this through the courts is beyond comprehension and the fact that every month they take their huge fee and I owe more and more money to some people, which somehow I am still now required to find to pay the creditor despite being under debt review. They have exacerbated my position instead of assisted it, they have and continue to cause me significant daily financial stresses and strains with what I believe to be an unlawful court decree as some of the respondents were never even contacted to negotiate which is part of what they charged me for. The fact that this is allowed is shocking, the fact that despite going to the NCR nothing has changed about this and the fact that they are supported by and promoted by Solidarity is even more sad. I trusted them, as a vulnerable member of society, and instead of helping all they did was make matters worse and get a court to agree to it. I am devastated, not just by their callous actions but also by their nonchalance to remediate the situation. It makes me both helpless and hopeless for my future and that of my children.
532 replies
45 months ago
No Resolution on Debt Review Crisis - WITHOUT PREJUDICE
I approached the NCR for assistance many months ago, quite possibly a year already about a debt review problem where the debt review company has essentially and somehow managed to get me into a court order that is getting me into more debt every month with some debtors which is the exact opposite function of debt review. I approached the NCR and they don't come back to you in any timely manner and there is still no change in the status quo of the issue despite many pleas for assistance. I am not sure what their function is, if it is not to protect the consumer from being taken advantage of. I thought I was doing the right thing by going into Debt Review, but it seems to have been the worst decision of my life.
0 replies
46 months ago
Contractual Malfeasance wrt Upgrade Cooling Off Period (WITHOUT PREJUDICE)
WITHOUT PREJUDICE - I have been a loyal customer for decades to Cell C. It would stand to reason that my details have changed over the years/decades, but never have they asked me to update any details even when doing their contract upgrades and sales. I have done many over the years and this year I elected to ask for another SIM when I did my upgrade, they apparently could not sell me just an extra SIM when I asked for one, I needed a contract, Cell C sales stipulated that the cheapest contract was a 'data contract' for R59 a month. Fast forward a week, new devices are delivered and the new SIM card does not work. After five various attempts and an hour of wasted and testing time on the phone trying to 'fix' the problem. Turns out they sold me a service that "does not exist in Pretoria". I duly request cancellation services and then get cut off. I then find the number online and phone them. After having to repeat myself several times to the agent and then having to go through the "security verification" process, I FAIL. Because I did not give them my correct details. I gave them all my details that I had when I got this new contract, a week ago, and the renewal before that, and even the one before that. But no, when they sell you something they do not update their systems which makes cancelling a service IMPOSSIBLE despite their promise that there is a 7 day cooling off period where I could cancel the upgrade (which included this new SIM card with data contract). Which they NEVER should have sold me in the first place because how would I know that they do provide the services like a data only contract in Pretoria? Myself, the consumer, would not. This is plain and utter idiocy and malfeasance by Cell C to ensure that people are trapped into their contracts because they haven't updated their systems and therefore no one will pass a security question test. They cant even tell me which year or decade's information they have. I am now saddled with paying for this service that I cannot use due to their irresponsible marketing and sales practices and their reprehensible cancellation policies on not allowing anyone to invoke a cooling off period or supporting their contractual promises to their clients. Very slick I must admit, cutting calls, forcing numerous calls to be made, refusing to identify/validate the client based on aged data. Not just morally reprehensible but patent malfeasance at a gross level. My only choice, is therefore to stop paying my accounts so that they phone me at some point to find out why and then I can tell them. Business practices like this are allowed to fester because a single consumer can do nothing against a corporate giant purely because they refuse to honor their own promises. I shall never recommend Cell C, their services, their contracts and certainly not their renewals and sales to anyone, ever again.
670 replies
63 months ago
Poor quality control on food
I ordered a few pizza's on Friday night via Mr Delivery from Pizza Perfect Garsfontein as a special treat for me and my kids and my pizza, a Miami, which is fairly expensive, arrived with no avo which is the most expensive part of the pizza. I tried logging the issue twice on the Mr D app however their app did not forward them the pictures and did not store them on my phone. Either way, where is your quality control? Why don't you check your orders before they go. It quite ruined what was supposed to be a special night. I can't afford pizza more than once a month and this is the disappointment I have to deal with, with my children as a single mother and a single source of income. I'm terribly distressed by this and will not be ordering from that branch again. Ever. Nor via Mr D.
0 replies
63 months ago
Disgusting Customer Service
I am uninstalling your awful app, I logged the extremely poor food you provided to me from Pizza Perfect Garsfontein and took photo's VIA your app twice at two different prompts. YOUR app didn't store them to my phone and I stupidly believed that it would work. I paid over R100 for a pizza worth R60 because they didn't add toppings but YOUR support staff blamed ME for not having pictures. When YOUR app didn't store them on my device. I'm moving back to Uber Eats, they at least actively try and resolve queries whereas you just want money in your pockets. I am happy to pay for a driver but your fees is blatant theft.
0 replies
65 months ago
RAIN Service Provider cannot provide a service
All the remarkable marketing by RAIN and I succumbed when I needed a new LTE to go with them instead of my previous tried and trusted provided. Believing in their adverti*****ts. For my efforts, I am having the most disappointing experience with them. I ordered (and paid for) my new 5G router and SIM on the 28th of November. It was delivered on the Tuesday 1st of December and it apparently takes 2 hours to activate the SIM (was told today that it is three hours). It was not activated that day. I logged a support ticket on the Wednesday, didn't hear anything back from them. Logged another ticket on Friday and STILL no word back from them. Eventually, exasperated with no WIFI, three bored kids and a mom whose work is being poorly affected by having no LTE, I phone RAIN support. I have spent two days getting the run around about activating the SIM and promises of activation and yet, nothing. Eventually on Tuesday they figure out that the SIM must be faulty because they cannot activate it. They organize an urgent delivery of a new SIM for today, Wednesday, the 9th of December (9 days of no WIFI) because it will "fix this problem". The new SIM was delivered just before midday today, they promised me, three hours MAXIMUM to get it activated. Five hours later eventually I phone the support which had been making all the promises for the past few days and guess what. SIM is not activated. The lady on the call then activates the SIM but it STILL doesn't work. After another long call (21 minutes), I still don't have WIFI. I have paid for this device that doesn't work to a service provider who patently cannot deliver a service, 9 days into being a client, my rating for RAIN is 0%. They take your money and then don't deliver on their promises. Please do not get sucked in by their big promises because they do not deliver.
56 replies
69 months ago
Ripping customers off - Bank Loans and Premium Current Accounts
Dear FNB, When I took a home loan with you, you insisted that I take a premium account in order to have the loan. I pay R220 a month which in total now is R16,800 which is quite a ridiculous amount of money. I phoned to asked to have it downgraded and someone from Premium Banking "promised" to get to me. That was last year. I am really disappointed with your service, I thought you would be "the bank" to move to. I guess I should just consider staying where I am. Compounded by the fact that Discovery now administers their own credit cards and you do not, there is almost ZERO logic to me having any form of current account with you.
106 replies
70 months ago
Dystopian "customer service" is a long hellish nightmare - 18 minutes on hold
The most utterly pathetic service, I have been trying to upgrade my phone since my contract expired in MAY! This is now the second bad review I'm writing as a result. Last time someone called me, we went through the whole process and a month down the line and no delivery. Like any person I contact your "help line" blatant oxy*****. After three minutes of IVR prompts I get put through to this idiot agent who takes offense at the fact that I don't know the exact date, time and person I spoke to. When I asked her to check the history she put me on hold. That was 13 minutes ago. The music stopped at 7 minutes. I am paying nearly R1300 every month for this exact service. Stone cold silence. It's now 15 minutes, I think that ought to be long enough for your inept, exceptionally rude, pathetic agent to at least tell me I'm on hold or SOMETHING. This is the most dystopian attempt at RETAINING an existing customer who keeps CALLING YOU! Maybe I'll port my number over to Rain, at least they try.
53 replies
Review Distribution
5 Star
4 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (11.11111111111111%)
1 Star
12 (66.66666666666667%)