Active since Dec 2016
12
Reviews
0
Industries
Reviews
12 reviews5 months ago
HORRIBLE SERVICE- KFC RUIMSIG FEATHERBROOK VILLAGE
The staff at this KFC are consistently poor. In the last two weeks i have encountered below par service on two separate occasions. On the first incident the order was not complete (All in One Feast did not have the chips and i had told them to substitute the coleslaw with mash but that request was ignored ), i only noticed when i got home so it would have been a mission to go back. And just last night we placed and paid for an order, only to be told at the collection window to wait another 8-10 minutes. My gripe here was the "Dont care""type of attitude from the staff, when i asked why i was not told about the waiting time, one of them screamed from the back "the cashier did not know", no remorse or apology for the inconvenience caused,, just business as usual!!!
0 replies
12 months ago
Deplorable service from Telkom
I was informed by NuDebt that i owe Telkom a substantial amount, for an account that was *****ulently opened on my name. I have since been trying to clear my name with Telkom, without success. After battling on different occasions to go through on 081180, i finally spoke to Makabongwe Dlamini, submitted all the required documents and was told that they would revert back to me. This was done on the 23 April, seven days later i still have not heard. Just today alone, i spent a collective 40 minutes (two separate calls) trying to get through, the lines are not manned. In the meantime, i am being ambushed by their Debt Collector (NuDebt) with endless messages, threatening to take action against me. The ref number is 117162007378102. I need Telkom to contact me back ASAP.
0 replies
37 months ago
Nokwazi Moloi took m...
Nokwazi Moloi took my call and assisted me with my debit order query and tracker! She was professional, knowledgeable and patient, she gave a very positive impression about the level and standard of service that is associated with such a big, reputable brand.
53 replies
38 months ago
Terrible Service at the Pineslopes Branch!!!!
- Overall attitude from her was not professional. She conducted herself as though she was doing me a favour by handling my enquiry ( I tried opening an account). The manner with which she was obtaining information from me was as though she was forced to work. I’ve even had to repeat some of the information given to her (I later found out that your biometric was not working, it always took her back to the home page, which could have been the reason why I had to repeat myself, but the onus was on her to explain this to me. The finger/thumb exercise was done more than 3 times. - Lack of respect for my personal information- A friend paid her a visit while she was attending to me, the friend came around the computer and stood there, thus giving him access to my personal information on the system, as well as my ID book and payslip, and Lukhona saw nothing wrong with that. Furthermore, the first thing she said to her friend was that she was bored, she said that while helping me as a customer. The utterances might NOT have been directed towards me, but they still were uncalled for from someone who was meant to be assisting a potential customer. While on the point about the lack of respect, I had a big white envelope with me, which contained various documents, including my payslips, bank statement and other docs which were not relevant to the enquiry so at some point, she tried reaching out for my envelope without obtaining my permission, and I corrected her by stating that she would need to tell me what documents she required and I would make those available to her. - Voice recording- Though I had thought that she gave me incorrect information, the attached voice file suggests otherwise i.e. she did in fact provide the correct details about the bank statement and payslip in the initial stages of the call but later gave incorrect info, so she is cleared on this one. - The overall experience of trying to shop at your branch was almost spoiled by Lukhona, until I encountered you and Sidwell, you guys managed to restore my faith in the shop’s services. A few days earlier, I had dealt with Darren, who, like yourself and Sidwell, was equally professional and friendly. I trust that this matter will be taken up with Lukhona, not with the intention of applying punitive action, but the aim is to correct her attitude and conduct towards customers because ultimately, we come there to shop as opposed to seeking for favours. PS: The incident happened on the 4-November-2022 (The complaint was sent to Manager- Griffiths, no feedback provided to me)
0 replies
38 months ago
Great Service from Universal Paints!!!!!!
They say better late than never, and this is the case with me after dealing with Keagan late last year. I had gone to the shop to buy paint but was not quite sure about the colour. I was attended to Keagan, he was very patient and helpful, and the passion and friendliness displayed in the process are qualities that one does not see/experience often these days. Keagan- This should have been conveyed last year but we are here now, a big thank you for great service at the shop, you are certainly an asset to the business.
0 replies
38 months ago
Mpendulo Mtshali- Great Asset to Miway Insurance!!!
I had the pleasure of dealing with one Mpendulo Mtshali on the 14th March 2023, this while searching for new car insurance. Even though i ended up not taking the policy, due to various reasons, Mpendulo still made an impression with his professionalism, sense of courtesy and the efficiency with which he went about doing his work, without a doubt, he is an asset to MiWay and i would recommend him for some type of promotion because great service is a rare commodity lately. To Mpendulo- Thank you for the brilliant service, and keep up the good mannerisms. Kind Regards ME Monareng
53 replies
61 months ago
Pathetic Service from the Manager- Clicks Maponya Mall
On Tuesday (20-April-2021) evening just before 18h00, I had the displeasure of being exposed to deplorable service by the Manager at Clicks Maponya. My ticket number for self-medication was 326. I must have waited in the Queue for about 15-20 minutes, so when it was my turn to be helped, the lady, who i did not know at the time was the Store Manager, called me to the counter, asked if i was there to buy (why else would i be there- very stupid and unnecessary question), and when i said YES, she told me they don't have labels, so i asked what that meant in the context of my purpose of being there, she went on to say that the law does not allow them to sell without labels therefore she won't be able to serve me! So i threw the ticket at her and made my way out, where i was stopped by a group of ladies (staff members) and one of them was extremely kind and helpful, she made sure that i was serviced and got that which i was there for. The contrast between the so called Manager and the staff member in terms of quality of service was like Day and NIght, the manager was going on like i should have begged for service! Based on my experience, the lady is a so called Manager by title only, otherwise she knows nothing about customer service, furthermore, she ought to remember that we don't go to Clicks to ask for favours, service is all we ever need from her, nothing more, nothing less!
0 replies
62 months ago
Scammer Alert- YMA Consulting
Just been contacted by someone from the aforementioned company, claiming that he was calling in on behalf of the NCR, following an "initiative that was launched" as a result of Covid 19. He went on to explain that their intention was to reduce debt and the amount of interest we pay to our creditors. I asked if they were a Debt Review company, he blantantly lied and said NO, so I allowed him to carry on speaking. Then he enquired about my gross Salary, to which I asked him to call back in 5 minutes, and to my shock, I received a text message, stating that I had given consent for them to act on my behalf, in terms of requesting/obtaining a Compuscan Credit report. So I proceeded to research, while waiting for his call, that's when I learnt that they are a Debt Review company! He called back after 5 minutes, I confronted him about his lies, shortly before he put the phone down. How can anyone trust such liars with their hard earned money? Sorry for the people who have already signed up without their consent, these people are trained to lie and deceive the unsuspecting public!
0 replies
68 months ago
Incompetency Reigns Supreme at ABSA
ABSA handed me to their lawyers, following false allegations of missed premiums/debit orders on a personal Loan, an account that was settled in March 2020 already, something they acknowledged and even refunded me some of the monies paid towards a settlement because they had overcharged. A few months later I was contacted by Brooks & Luyts, apparently acting on behalf of ABSA, because according to ABSA, I owed them a measly amount of R1895, and this is what prompted ABSA to hand me over to their lawyers, without even engaging me once! I have been with ABSA for 22 years, I currently have a Home Loan account with them, which has never been defaulted once! I have had numerous personal loans with ABSA, all of which were settled, some in record time, without defaulting not once, yet some bright spark at ABSA saw it fit to run to their lawyers, about their very own incompetency, not sure how else to call it! Lodged an official complaint on the 28-August-2020, to date, this query has never been resolved, the least I got was a call from one of their consultants, who wanted to know what my query was about, despite a detailed report with facts on my original query.
159 replies
78 months ago
No Customer Service at Debonairs Florida
On Friday the 15th November, around 18:28, I had the displeasure of dealing with very rude, unprofessional and unruly staff from Debonairs Florida (corner Ontdekkers). I called to place an order, the first lady that answered sounded very uninterested, with silent pauses in between the convo, I had to constantly ask if she was still there (on the phone) and her answer was "lm listening", eventually, without notice, she handed the phone over to her male colleague who refused to give out his or the lady's names, citing "we can't give you our names only for you to lay complaints that are not factual", and like his predecessor, he handed the phone to someone else and I believe the name was Musa Sibanda, he is meant to be the Manager. To his credit, the latter was a bit professional and finally, my order was taken down. I always order for delivery and the service is generally very poor, if it is not bad mannerisms on the phone, it is sometimes very long delays that cannot be accounted for. This branch in particular knows nothing about good customer service, at least that is based on my personal experience.
105 replies
Review Distribution
5 Star
3 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
8 (66.66666666666667%)