Active since Dec 2016
10
Reviews
0
Industries
Reviews
10 reviews15 months ago
Top Service
I bought a Thoroughfare product, Woktime Raman, and the contents were off. I reported this to Thoroughfare, who took immediate action and checked all the batches with the same date and batch code to make sure none of the batches were faulty. Ross Penniall speedily sent me 4 Woke Time packets to replace the one I had bought that was off. I love Wok Time and was genuinely happy with their prompt and caring service. Thank you Denise
0 replies
20 months ago
Incredible connection delivery dissatisfaction.
I am a little surprised that in this modern technology era, Incredible Connection takes 2 to 5 days to a delivery address just around the corner. Then they deliver after 5 with only a message to say they will be arriving. The delivery failed because the offices were closed. I order a lot online and I have never had this problem before. Surely it makes sense to deliver during office hours? Now I have to wait again for my delivery and I am praying my messages of office hours get through to them. Anyways, lesson learned. Ordering online from Incredible Connection does not make shopping any easier, just more stressful, so never again. Thank you Denise
0 replies
39 months ago
Reporting illegally parking
When you have to beg and please for help and there is no help to be found a person can get very despondent. Now I am trying to get an answer on Hellopeter as well as so many other avenues. Can anyone tell me who do I report illegal parking of a heavy-duty truck and trailer in a residential area in Bardia road Germiston ? It was reported, removed for a day or 2 and now it is back again. Blocking the residence entrances to their property and, is an obstruction to others Thank you Denise
0 replies
65 months ago
The absolute best
I cannot Express just how impressed and how in all I was at the service I received from this company. I thought this kind of service was never to be found again so you can imagine my surprise wonderment and absolute joy. And on top of that they were friendly caring helpful and they even followed up after the service. Thank you thank you so much 2 mobile car clinic in benoni
0 replies
79 months ago
"Caught for a sucker by Multichoice"
I had price lock for 2 years and when it expired one of the Multichoice agents called me to ask me if I would like to take price lock again for another 2 years. I asked if I have to cancel, what would the penalty be. Her reply was R 189.00 only. I asked her if she was sure and she confirmed the price. Now I need to cancel my DSTV because I am not able to pay it any more. I called to cancel 2 days ago and was told someone would call me back within an hour or 2. Nothing! I called yesterday and was told I must just be patient, someone will call me Now the 3rd day is today and I called again and was told as far as the agent knows, I may NOT cancel my contract and it will take up to another 24 hours for someone to call me back. Although my November subscription has been paid, I need to sort this out quickly. Either cancelled with the fee of R189 or know whether I need to go legal with this because of Multichoice, either won't cancel or will charge me a hefty penalty which means they gave me false information just to get their commission. I am very upset with Multichoice and the way they are handling this. They are pretty good when you are subscribing or you are a new client. Pity they don't know how to be of good service when someone needs to cancel.
0 replies
82 months ago
Capitec's incorrect capturing turns out to be my headache.
Changing a debit order date from the 24th of the month to the 25th has never been such a mission for me as at Capitec Bank. When I first applied for my credit card they entered the debit order date incorrectly. A month later I realized this and called them. They told me not to worry about it it wont make any difference. They also told me I would have to go into the bank to change the date. When I did they told me that in order to change my debit order date would be a mission so I should just leave it that way. I have changed my bank and went into Capitec to ask them to change my debit order date and I want them to debit my new bank account. I was told I have to bring them my payslip so that I can prove that I get paid on the 25th, which b the way I always have been paid on the 25th. So I duly go to work and ask for a copy of my pay slip and take it to Capitec. Now we have a whole list of problems: 1) the company I work for has changed their name 2) I need to being my new bank statements to Capitec to make sure I have a bank account in order to change my debit order date. 3) We now have to complete forms regarding my company name change and send them to someone to verify the company. 4) I am asked questions like: Why was the company name changed? When was the company name changed? Really? this is not my company, I am an employee. 5) Then I must return to the bank after they give me a call to change my debit date from the 25th to the 25th. Just to remind you, 1st of all this was their mistake and secondly all I want to do is have my debit taken off on my pay day and not the day before. 3 visits, frustration and still the incorrect debit order date. WOW! brilliant service as promised........
105 replies
88 months ago
Mr Delivery, delivering nothing but frustration!
I always use Uber Eats when I feel like takeaways. On the 10/01/2019 my grandson, his girlfriend and I decided to order takeaways and I thought, "Let's give Mr Deliver" a chance. My mistake. Once or twice there has been a cancellation of my order for some reason or another and Uber Eats / Uber refunds my money immediately. Not so with Mr Delivery. I placed my order, money was deducted, order cancelled, and an email sent to tell me that a refund would be given in 2 to 5 days. They sent me the refund transaction on the 11/01/2019 which was done at 12:21, almost a full day after the cancellation. Then, on the 15/01/2019 I am sent the transfer with an email that the money has been transferred BUT nothing appears in my bank. I replied to their email telling them this and their reply was, I should call my bank because they have done what they said they have done and sent me proof. So, at this time I am sick at home with Sciatica and in a lot of pain, but of course, regardless of this, I now have to follow up with my bank. My bank told me that nothing is showing, not even the refund order and that they will send me a form to complete. I must then send this form, with Mr Deliveries refund proof of transaction and they will put in the order to reverse the payment to Mr Delivery. Unfortunately, due to being sick at home, I do not have a printer so I have to wait until I get back to work to complete the form, scan and return the form to my bank. I can understand things can happen with an order BUT, I have never, in all my online dealings or Android App dealings have had to go to such lengths to get a refund from any of the service providers I have ever dealt with. I had no food, money not returned to me, a lot of inconveniences caused, and to top all that Mr Delivery actually sent me an email giving me R50 off my next order. It has already cost me much more than that just to get my refund from them which I have still not been able to do. Mr Delivery used to be the one to call when you are hungry, but over the years I have heard a lot of negative feedback from my friends, colleagues and family. None the less I believe in giving everyone a chance and I was very disappointed. Their whole attitude towards this mess up has been, we did the transfer not our problem. Anyways, I will never use their services again, "once bitten, twice shy!" I have deleted their app from my phone and I have unsubscribed to their newsletters. I will of course never suggest Mr Delivery to anyone I know. This has been a frustrating, stressful experience that has taken up too much of my time and left me out of pocket, even if I get my refund in the end.
0 replies
95 months ago
Their error but being held to Ransom
At last, after many years of being a loyal Telkom supporter and singing their praises, my eyes have been opened. I now know that Telkom can hold their clients to ransom because even though they are at fault they will cut you while they try to sort their error out. On the 8th February 2018, I cancelled my Showmax. All went smoothly until I got my account in June. Suddenly I was charged 18 months for the month of June and July. 18 X R 89.98 for a service I cancelled, do not use and should get free because I have DSTV premium. I called Telkom and they lodged a dispute. I kept on calling to hear if it would be fixed and was told I would be notified. Then my account came this month and once again I am being charged for a service I cancelled. I called Telkom only to be told my dispute was declined by Showmax. I contacted Showmax who said my service was never cancelled and Telkom is also still activated with Showmax. I then called Telkom again who once again confirmed that I cancelled my Showmax subscription and said they would investigate again. Then I was promised that the manager would call me the next day. I then get an SMS telling me that Telkom is going to suspend my line for non-payment of 18 months of Showmax that I cancelled. I once again called Telkom who told me there is nothing they can do, I must pay the account or be suspended and they will credit me the amount if I win the dispute. Boy, this is really holding me to Ransom. Time has come for me to look for other options. I get home, and Telkom calls me on my landline, threatening to cut me. The very fact that I have been charged 18 months subscription for a service I cancelled is ludicrous but what is even worse is no one at showmax, or Telkom understands that I have only not paid from February when I cancelled so how on earth did they get an 18 months subscription for June and July. And even if they say I did not cancel, which is totally incorrect, then it should only be 5 months March to July. This whole episode is sickening and extremely stressful.
212 replies
107 months ago
The most frustrating
<p>The most frustrating experience for me, and there are many, is dealing with the EAAB. I have used ther query portal, that DOES NOT UPLOAD DOCUMENTS, as they say and I have emailed on a regular weekly basis various requests/queries since April and it's an ongoing struggle to get any of the queries/ requests done. I email once a week and NOTHING. Once or twice I got feed back and I was so excited.....then..... NOTHING! If we are late with paying we are penalized immediatelyor if there is a senseless complaint against an agent, Speedy Gonzales has nothing on the board. BUT when it comes to giving service to the agents who pay such exhorbitant prices to the board, service is slower than a sea horse. SIGH!</p>
0 replies
113 months ago
Is cold or over fried food the fashion these days?
<p>We often eat out and we have a few franchised restaurants that we rave about, but Cherokee Spur Bedford Centre is definitely not one of them. We sat down at a table that was full of leftover food crumbs from the previous customers and had to tell the waitress to clean the table before putting our menus on it. We then ordered coffee and that seemed to take a long time to arrive. I eventually told my son-in-law to time 5 more minutes and if we still have no coffee we must leave. 3.5 minutes later the coffee arrived. </p> <p>Then we ordered and my daughter and I both told the waitress that the food MUST be hot because we hate cold food. The wait was long enough to make us edgy but we waited. Lo and behold, the food arrived COLD. I am sure everyone knows what chips tastes like the day after. We asked the waitress to take my daughters food back and to warm it. she was irritated and showed it which is also not acceptable as she was told before the food was made, we want hot food. </p> <p>My chips were also cold and my buffalo wings were overcooked, hard and COLD. My son-in-law and I decided to brave the cold and just eat the food. My daughter's food came back hot with a very upset waitress because my daughter said to her, (I did warn you in the beginning). </p> <p>We are afraid to venture into new territory because every time we try we have poor service and cold or bad food. Is this really the norm these days or is this just bad service from Spur?</p> <p>Thank you</p> <p> </p> <p>Denise </p>
0 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (30%)
1 Star
5 (50%)