BF
Bianca F
Active since Dec 2016
52
Reviews
0
Industries
Reviews
52 reviews4 months ago
****
I am very dissapointed in the service provided , I had a breakdown and Santam billed me R1700 for my vehicle to be towed to an accredited dealership , I feel ****med
53 replies
4 months ago
STAY AWAY , ****mers
Clientele is a **** stay away! they have been debiting for years however they say the policy has lapsed! They are debiting extra fees yet there is no existing policy. They do not have an explanation.
53 replies
7 months ago
Formal Complaint – Incorrect Windscreen Ordered Through PG Glass
I am extremely disappointed with the recent windscreen replacement booking that was arranged through Discovery Insure with PG Glass. I booked my vehicle more than a week ago, trusting that the service provider allocated by Discovery Insure would handle the matter professionally and efficiently. However, upon arrival, I was informed that the incorrect size of glass had been ordered. This error has caused me unnecessary inconvenience, additional transport costs, and wasted time. To make matters worse, I have now been told I must wait a further 2–3 days for the correct windscreen to arrive and be fitted. As my insurer, Discovery Insure bears responsibility for ensuring that its appointed service providers deliver the standard of service promised to clients. In this case, that trust has been broken. I expect Discovery Insure to hold PG Glass accountable for this mistake and to ensure that the correct windscreen is fitted without any further delay. Furthermore, given the inconvenience, additional costs, and disruption this has caused me, I request that Discovery Insure take this matter seriously and provide compensation for the transport costs I have incurred as a direct result of this error. I trust that you will escalate this matter promptly and provide me with feedback on how this issue will be resolved, as well as the steps being taken to prevent such incidents from happening again.
212 replies
7 months ago
Formal Complaint – Incorrect Glass Ordered for My Vehicle
I am writing to formally lodge a complaint regarding the service I recently received from PG Glass. After booking my vehicle through Discovery Insure more than a week ago, I was informed that the incorrect size of glass had been ordered for my vehicle. This error has caused me significant inconvenience and additional transport costs, as I had arranged my schedule and transport around the original booking with the understanding that the correct replacement glass would be available. I have now been told that I must wait an additional 2–3 days for the correct size glass to arrive and be fitted. This delay, on top of the initial wait, is unacceptable and has disrupted my plans unnecessarily. I expect PG Glass to take responsibility for this error and to ensure that the correct glass is sourced and fitted without any further delays. I also request that consideration be given to compensating me for the unnecessary transport costs I incurred due to your mistake. Please treat this matter with urgency and provide me with confirmation of when the correct glass will be fitted.
159 replies
9 months ago
Pule Molaetsa Claims Agent: Service & Maintenance
What a pleasant experience , a true assest to your business, best customer service ! Thank you Sir Pule Molaetsa Claims Agent: Service & Maintenance
53 replies
11 months ago
Worst experience
Please try and explain to me how on earth do you maintain your app for this long whole morning? I am unable to excess my app since morning. I am being inconvenienced and to top it all you send me a verification pin which I have to except via the app? How am I supposed to do that?
58 replies
12 months ago
Inconvenience due to false advertising
Good day , I ordered a shoe twice and got inconvenienced on both occasions, I really get inconvenienced when I don't get my purchases on time, I order the particular item for a reason, specific time and place. I called the first time and I didnt get an answer until I had to call again the following week. I am very disappointed
0 replies
15 months ago
Phumla Mhlebi exceptional service
had the absolute pleasure of being assisted by Phumla Mhlebi at the Sandton City Volpes store, and I must say, her customer service was exceptional! From the moment I walked in, Phumla greeted me with a warm smile and a friendly attitude that immediately made me feel welcome. I left the store feeling incredibly satisfied with my purchase and will definitely be returning thanks to the outstanding service I received. Phumla is a true asset to Volpes, and I highly recommend her to anyone shopping at Sandton City!
53 replies
17 months ago
Poor response
Losing hope in trying to get my 2 free gym visits , i am unable to utalize this benefit and there is not sense of urgency regarding this matter .
112 replies
17 months ago
Complaint Regarding Horrible Customer Service Experience – Reference #10771267864
I am writing to formally lodge a complaint regarding the extremely poor customer service I received during a recent call with your company. My experience was not only frustrating but also deeply disappointing, especially as a paying customer who expects a certain standard of service. On 2024/11/21, I contacted Discovery Insurance and was initially assisted by a representative named Noluthando. After explaining my query, Noluthando informed me that she would transfer me to her team leader, Cheston. However, I was kept on hold for an unacceptable 24 minutes with no updates or communication about the status of my request. When I was finally able to speak to someone, I was transferred to a so-called manager, Nolubabalo Tom, after a total of 35 minutes on the phone. I found Nolubabalo’s attitude to be entirely unprofessional and dismissive. She displayed a complete lack of care and interest in resolving my issue, and seemed indifferent to the frustration I had already experienced. Her response was casual and indifferent, and she failed to offer any meaningful assistance. When I asked for the names of her supervisors, she provided the names of Phindi Chabalala and Vinor Langford, seemingly without any concern that their involvement might have any impact on her conduct or the outcome of my case. I am absolutely disgusted by the service I have received. This is not the standard of service I expect from a reputable company like Discovery Insurance. As a paying customer, I am appalled at the lack of professionalism, accountability, and courtesy shown by your staff. It is incredibly disheartening to be treated in such a manner when I have trusted your company with my business. I demand that this complaint be escalated to senior management, and I expect a response that addresses the issue and outlines what actions will be taken to prevent such a poor experience from recurring. I also expect that my concerns be taken seriously and that appropriate steps are taken to ensure that future interactions with your company are handled in a professional and respectful manner.
0 replies
Review Distribution
5 Star
10 (19.23076923076923%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
42 (80.76923076923077%)