AF
Aniqah F
Active since Dec 2016
8
Reviews
0
Industries
Reviews
8 reviews7 months ago
Professional, friendly and punctual
Professional, friendly and punctual. Awesome customer service experience and highly recommend them
0 replies
36 months ago
Terrible experience and poor service
The worst service delivery experience you will encounter. The directors and managers are full of excuses and cannot commit to timeframes and you would spend hours following up and calling them to no avail or no updates. Their whatsapp chat and communication is horrific, you are better off calling the insurer/agent to get any update from them and they have no shame in lying to cover their backsides. This is a Santam approved company who assists with claims via Home assist. Stay away from these guys. I would question their tax status if I were SARS as they are not charging VAT on their invoices or noting VAT yet they have a VAT number on their invoices.
0 replies
61 months ago
Zero stars deserved
Terrible terrible customer and after sales service. Service still not active after 4days of receipt of sim. Service paid for and no rollover of data because of their faulty sim. Terrible service.
0 replies
64 months ago
TERRIBLE SERVICE FOR FIBRE INSTALLATION
Been emailing Shafeequa February for an update on fibre contract signed on 04 February. No follow up's. Call centre does not allow you to insert contact details as call drops before completed. Horrible customer service and contact centre not helpful.... Will not recommend Mweb to anyone. Call centre calls are dropped after holding online!!! Call history will confirm.
0 replies
79 months ago
International/ customs departments absolute incompetence
The international / customs department is the worst “service” department I have ever dealt with. It’s been 5 days of me requesting they clarify how they determined the customs value of a parcel to be 4x what I paid for the parcel. I am happy to pay the customs duty and Vat but not when it costs more then 1.5x the cost of the items. I sent Lucia, Mohammed and Ian the proof of payment, costs of items and invoice detail to prove that the method they used to calculate the customs value I’d clearly wrong. The manager, Ian, thought that in sending me the sars contact centre number and customs act, that meant that he has done his job to the best of his ability (a manager).... To date, no assistance, no confirmation that anyone will assist, no method of Dawnwing calculating the customs value, nothing. No Sars document to confirm the value of items. Terrible terrible service and of all the companies in SA, international parcels should not pass through this company. The lack of incompetence has surpassed the level at the Sars contact centre. Well done.
0 replies
79 months ago
A simple query, how do I activate a business account when FNB clearly does not know how to!
I opened a business account on 28/10/2019. RICA was successful on 30/10/2019. Instruction emailed and received via text included the following: "FINAL STEP - Please transfer money into your account to activate it". Every single day since 30/10/2019 I have tried to transfer/ eft funds into the account to "activate it". The daily attempts have been sadly unsuccessful. At least 4 calls were made to FNB (not including the calls which get dropped or beinf transferred to the incorrect department). Saturday, 02/11/2019, waited on the line for 30 minutes for someone from business banking to answer and hopefully assist. The lady suggested that I visit a FNB branch or deposit money into the account at an ATM. "There is no other way.... I don't know what to tell you... If you go to a branch or ATM the problem will be resolved" These are all the comments made by said FNB "business banker agent". This is extremely frustrating and a complete waste of time when FNB advertises how simple and easy opening an account is. Yes! Opeining an account is EASY BECASUE FNB IS NOT INVOLVED IN THE PROCESS,THE CUSTOMER DOES THIS. Everything that comes after opening an account is a time-wasting process which involves useless individuals at FNB who cannot perform simple tasks they are employed to do! Not great service and beyond what is required....the bare minumum. Yesterday, after trying to deposit money into the account I am still unsuccessful. Will this be resolved within the next few days? No! FNB does not value customers and cannot perform simple tasks well. DO NOT LIE TO CUSTOMERS AND TELL THEM YOU ARE THERE TO HELP! YOU ARE NOT! At this point, the SARS might be more competent than the FNB lot.
126 replies
114 months ago
SLOW "LTE" SPEED
<p>Puchased LTE after confirming in store that there is LTE coverage in my area. The speeds were extremely slow and eventually had Telkom send out a technician to confirm that there was LTE signal but no LTE speed in my area. Thus i have paid for LTE for 8 months and receiving nothing close to LTE speeds. I have been waiting over a month to receive feedback for a solution to my problem after being told by the technician they will respond within 7 working days. Phoned telkom on numerous occations to be told they will contact me. I would like my problem solved whether it means cancelling the contract and Telkom waiving all the fees or them supplying me with the service im paying for. Case number ********** 5</p>
225 replies
126 months ago
PATHETIC SERVICE-CALL CENTRE
I PURCHASED A DATA BUNDLE O N THE 12 SEPTEMBER 2015. THE MONEY WAS PAID FROM MY BANK ACCOUNT BUT NO DATA WAS RECEIVED. i WAITED 24 HOURS TO CONTACT THE CALL CENTRE AND THE ENDLESS FRUSTRATION, LACK OF COMMUNICATION AND JUST DOWN RIGHT IDIOTIC RESPONSES FROM THE CALL CENTRE STAFF BEGAN. I HAVE SPOKEN TO NUMEROUS PEOPLE SINCE THEN....ONLY TO BE TOLD THE IDIOTS WERE NOT ACTUALLY CREATING CASES(MAYBE THEY DO NOT HAVE COMPUTER SKILLS?)<br> THE CASE NUMBER I CURRENTLY HAVE IS:17182759. I SENT CONFIDENCE [Email Removed] MY PROOF OF PAYMENT ON THE 13 SEPTEMBER 2015 AND RECEIVED NO RESPONSE TO DATE. CURRENTLY MPHO KUBEGA IS WORKING ON THE CASE BUT CANNOT PROBABLY USE A TELEPHONE TO PROVIDE ME WITH AN UPDATE.....ALL I WANT IS MY R139 REFUNDED TO ME....IT'S NOT ABOUT THE MONEY, IT IS THE LACK OF INCOMPETENCE AND VARIOUS VERSIONS OF STORIES I AM TOLD EVERY SINGLE TIME I CALL. TELKOM SHOULD PLEASE CHECK 0813575391'S CALL CENTRE RECORDINGS AND INVESTIGATE. NEXT STEP IS THE OMBUDSMAN!!!<br> I CALLED WHENEVER I COULD FOR THE PAST 4MONTHS AND TODAY I WAS TOLD AS THE SIM IS NOT REGISTERED ON MY NAME(MY BF'S RICA'D MY SIM), I CANNOT BE ASSISTED...ARE YOU FREAKING KIDDING ME??
99 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
6 (75%)