Active since Jan 2017
11
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Reviews
11 reviews4 months ago
Call avoidance and shabby online shopping experience
I’m really disappointed with my recent experience. I tried calling Superbalist six times, and every single call dropped before I could speak to an agent. On top of that, the incorrect colour of the item I ordered was delivered. It’s extremely frustrating to deal with poor customer service on top of an order issue. I hope Superbalist can improve their call centre experience and resolve order problems more efficiently.
0 replies
9 months ago
CottonOn are *******!!!
I expected a seamless online shopping experience from a global brand like Cotton On, but unfortunately, it was anything but. The purchase process was clunky and unreliable — my order didn’t go through properly, yet my payment was processed and perks were automatically redeemed without a successful sale. What followed was even more frustrating: customer service was unhelpful, unbothered, and gave me the runaround when I tried to resolve the issue. Despite multiple attempts, there has been no proper refund, and the perks I used for the purchase have simply vanished with no resolution offered. This entire experience has left a sour taste. Cotton On seriously needs to step up its game — from improving its online infrastructure to training staff to actually assist customers rather than brush them off. Right now, it's hard to recommend them to anyone.
0 replies
11 months ago
*******, ****s and Unprofessional
Fastway Couriers is a prime example of why online retailers should reconsider using their services. Their conduct has been dishonest and irresponsible — falsely claiming my parcel was delivered without verifying the delivery details or ensuring accuracy. To this day, I have yet to receive my parcel.
0 replies
15 months ago
Online *******!
Purchased 6 items online. Only 5 were delivered. Zero correspondence from MRP confirming insufficient stock, had to call the Call Centre to find out why one of my items were not included only to find out that the item was not included as there was no stock available and that a refund will be processed. Asked for a reference number to be emailed to me and to date nothing has been received. So disappointed in this online purchase!
56 replies
31 months ago
Quality down the drain
A total of three returns with superbalist because the items ordered were either scratched, damaged or not exactly what was purchased. This is extremely frustrating, as it seems like the items being delivered to customers are not quality checked. We are then subjected to long periods of time for refunds if a replacement is not selected. Used to praise Superbalist for their quality and service, but this is just deteriorating purchase by purchase now. So disappointing.
0 replies
32 months ago
Shocking customer service. TCF counts for nothing!!!
Ordered a velvet dress via online shopping, collected the item in store and the wrong size was packaged and provided. Please take note that this was for a function to take place that evening. Concerns, negative experience and inconvenience shared with the customer complaints teams, but zero accountability from Truworths. Just 2 calls from a someone called Robin that promised to arrange for collection of the item and a refund and promised that his team would send through a formal apology. To date no calls or emails received related to this promised arrangement.
60 replies
38 months ago
cheated and robbed!
Purchased the vitamin duo online on the 14/02/2023. To date I have not received a tracking number for this purchase. There is also NO way to contact this company, as all emails sent to hello@kikovitals remain unanswered. I actually feel cheated and robbed!
0 replies
72 months ago
Horrible Online Service and Delivery Service
I have placed an order on the 10th of May and i still have not received the parcel. Your app says delivery was supposed to be made between the 18/05/2020 and the 20/05/2020. I have not been contacted at all and I can't reach your customer care line. I am really unhappy with the service.
0 replies
82 months ago
Cell C no accountability
This is my second complaint that I am posting on Hellopeter regarding an unresolved issue with Cell C. To date now resolution, update or breakdown has been provided by Cell C. If this is not attended to, I will be logging a formal complaint with ICASA The details of my issue include an ongoing issue with unapproved content charges that have been going off my monthly cell c bill. Apparently these content subscriptions were approved by me, but to date no one is able to provide me with proof of me signing up for these subscriptions I logged this issue two weeks ago and was promised an update on Monday 29th July 2019... but nothing. Cell C is more than ready to pass on the buck with this case as according to their rep these content subscriptions are not directly linked to Cell C, so why is it going off my monthly bill???? Please urgently get back to me Naadhira Existing query information Unsubscribe request: #7194304 Logged by: Cell C Log date: 2019-07-24
0 replies
82 months ago
Cell C - no accountability
[Incident: 190723-000012] The above incident number is linked to an ongoing issue raised with CellC's customer service department regarding content services that were loaded against my profile, with absolutely no consent received from me. Upon my request to reverse these charges and process a refund based on me not having any knowledge about how these services were loaded i was referred to WASPA on 0114767710 - who is WASPA?! These charges are going off on my CellC bill and I expect feedback and a resolution from CellC, if none is provided i will definately take this matter higher I also queried my current monthly billing with Cell C customer services and no one seems to be able to explain to me how this amount was calculated Please urgently look into this
315 replies
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11 (100%)