Active since Jan 2017
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8 reviews1 month ago
Unfair Rejection by Standard Bank Home insurance
am extremely disappointed with the service I have recently received from the Standard Bank Insurance department regarding my claim (Reference: HLB/2026/481792). when I phoned in this morning to follow up, I was informed by the consultant that my claim had been rejected. I was advised that a rejection letter would be sent to me, but to date, I have not received any formal communication explaining the reasons for the rejection. What makes this situation even more concerning is that a few years ago, I submitted a claim for the exact same issue — my driveway collapsed due to a burst municipal storm drain, which also caused damage to the top section of my yard. That claim was assessed and approved by Standard Bank assessor named Joseph, and the repairs were authorised and completed. Given that this current claim relates to the same fault and circumstances, I respectfully request that the bank review its records and reassess my claim accordingly. It is very frustrating to be paying for insurance services and then have a claim rejected without clear explanation, especially when a similar claim was previously approved. I trust that this matter will be investigated thoroughly and handled fairly. I can be contacted on 068 457 7855 or email mzbayat74@gmail.com.
53 replies
15 months ago
Payment Holiday - Joint Home Loan
Request for Payment Holiday - Joint Home Loan Account. Dear Standard Bank, I am writing to formally complain and request a three-month payment holiday on my joint home loan account. My wife and I are currently experiencing financial hardship due to both of us being unemployed. Background: * We have consistently made our monthly bond repayments on time since the inception of the account, with the exception of a previous payment holiday granted during the COVID-19 pandemic. * During the previous payment holiday, I was not unemployed, and neither was my wife. However, Standard Bank did not inquire about my wife's financial status or whether she had the means to service the bond during that period. Current Situation: * Both my wife and I are currently unemployed, making it extremely difficult to meet our financial obligations, including the monthly bond repayments. * We understand the importance of maintaining our creditworthiness and have always prioritized our financial commitments. We kindly request that Standard Bank reconsider our situation and grant us a three-month payment holiday to allow us time to get our finances back on track. We believe this temporary measure will prevent us from defaulting on our loan and ensure we can continue to meet our long-term financial goals. We request a prompt and positive response to our request for a payment holiday. We are confident that this will be a mutually beneficial solution that will allow us to overcome this temporary financial challenge. Thank you for your time and consideration. Sincerely. Mr M Bayat
56 replies
26 months ago
Incompotent and not professional
I recently app**** for a payment Holiday extention with Standard Bank debt care center and clearly stated it was for my Loan account..however on the 7-03-2024 time of call 17:00 I received a call from a agent from standard bank to advise me on my query but this agent was incompotent and didn't know how to speak and was making assumptions that my wife has X amount of money in her account that she should settle my debt. First and foremost the payment relief was app**** for my loan account and not my Homeloan account this agent asked me over the phone and made a statement that I recently got paid out and I transfered all the money into my wife account and now I am applying for relief.. The agent even asked my wife and questioned her about the funds into her account and wants my wife to send through a statement so that the bank can investigate where the money is coming from. This is unacceptable as I app**** for payment relief on my Loan not my bond and the agent is making statement and assumption and also Harassing my wife over the phone and questioning her over the phone to settle my loan account. I require Standard bank to treat this matter urgently as you cannot have staff that is *********** and don't know their job and also not make assumptions. I hope this matter is sent through to Standard Bank Debt care management team as well as the regional or Local market level as I am really not happy with the Service I received.
112 replies
55 months ago
Memre Cloud pillow
I have purchased a Memre Cloud foam pillow from the game store at Gateway mall and I am not happy with this product and I have purchased two of it. I do have my receipts for both and I was told my money cannot be refunded to me. Could someone from this company contact me on 0732621365
53 replies
63 months ago
Complaint Today Mini Chicken Rolls- Bar code 6001047001665 PD: 14/01/21. BB:13/01/22
I have purchased a 800g box of "TODAY" 40 Mini Chicken Rolls from Pick n pay Verulam. Upon opening the box and ready to put the pies into the oven, I noticed the pies were all stuck together and smashed. It seems as if it is one big pie. I am very disappointed as I regularly purchase this product as I usually to see it as a good quality product however this time around this matter is really unacceptable.
0 replies
73 months ago
No Network Coverage.
Service from Telkom network is really bad in my Area as I am unable to get network and cannot do anything or communicate with others via my mobile. I would appreciate if someone could install a booster at my home so that I could get better coverage of network. Please call me on 0732621365.
0 replies
84 months ago
Terrible service from Nandos Verulam
I purchased a full chicken with 2 sharing sides from Nandos verulam. I requested for the chicken to be cut it in 8. The chicken had 4 drumsticks and 2 thighs how can this be.The rolls were stale and crumbly. Tried calling to complain however the call just rings and no one answers. I'm very disappointed with the service that I received.
56 replies
113 months ago
Shocking service from Game
<p>I went to exchange a stove at Game Gateway today due to it tripping the fuse box and shocking me. The manager then tested it and told me he could not assist me since it must have been water on the plate or wires touching inside. I asked if he could atleast check to see if everything is fine inside however he refused to assist. I am very disappointed at Game Stores as I was looking forward to them assisting me.</p>
56 replies
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