Active since Jan 2017
8
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8 reviews11 months ago
************* company
I was sent multiple threatening text messages from this company about a SARS related debt. After I paid the amount in arrears, they still claimed I owed SARS. They are clearly not operating above board as there is no actual individual to contact and the person manning their WhatsApp line does not have the relevant information to actually deal with queries.
0 replies
20 months ago
Where are my sneakers Converse?!?!?!
I ordered a pair of sneakers on the 4th of August. It is the 20th of August and absolutely 0 communication about where my sneakers are and no way to follow up. This is absolutely the worst customer service experience I have ever had with an online store and do no recommend anyone use this site to purchase sneakers. As it stands I have no way of finding out where my sneakers are even though I have paid for them!
106 replies
27 months ago
Don't get your house at FNB!!! You've been warned
The Home Loan department is one of the most unreliable departments in FNB with a severe lack of client management skills. The phone lines are constantly offline, their team is unresponsive and unsupportive and they'd rather see you lose your property than help you find pathways for support. They have no people management skills and don't actually care to keep you as a client. Honestly regret getting my house through FNB.
58 replies
50 months ago
Curro Edenvale - A billing nightmare
Curro Edenvale has no functioning accounting department with a phone line that is never answered. I have tried over and over again to resolve a billing error and instead of getting the help I asked for numerous times, they are now harassing me to pay money I don't owe them. I regret the day I enrolled my child into this school as the finances are just the tip of the iceberg.
0 replies
69 months ago
Debited even after settling a loan.
I settled a loan with FNB after pulling the details from my online account. I was still debited a monthly amount for the loan after settling it. I was then further charged an amount to reverse a transaction that should not have happened in the first place. To top it off, there has not been any assistance from the bank to rectify this.
106 replies
70 months ago
Capital Legacy "unpaid premium" despite cancellation
I cancelled my Capital Legacy policy in mid June. I was asked to send a cancellation form to an individual named Faeez after which the policy would be cancelled. I cancelled the debit with my bank and at the end of July received an sms and an email from Capital Legacy about an "unpaid premium". First of all, why are you still trying to debit from my account when I have already cancelled the policy? And secondly, after already clearly communicating with you about this cancellation, why am I still receiving email about an unpaid premium.
53 replies
70 months ago
Debited despite closing account
After paying off a credit card and settling the amount, I asked the call centre to ensure that they have indeed received the final payment which they confirmed. I was told it would take a few days for a confirmation of my account being closed. I received an SMS on Monday, 27th of July confirming that the account had indeed been closed and on the 28th of July, my account was debited. I called the call centre and the lady I spoke to told me that there was nothing she could do about the debit as there was a tracker placed on it. I would have to call again and ask for the debit to be reversed. She was very dismissive of this and kept telling me that I will need to just keep calling them to ask for the debit to be reversed each month even though I have settled the account. I just want my fund returned and my account closed! Is that too much to ask? Even the chatbot on the website just ended the query mid conversation.
53 replies
113 months ago
Biggest rip off of all
<p>All I did was forget my pin and this bank wants mw to come in so they can replace my card and charge me for it. Sies guys! Surely by now your establishment should have figured out how to reset someone's pin without such backward thinking!</p>
224 replies
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1 Star
8 (100%)