GS
Gillian S
Active since Jan 2017
6
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0
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Reviews
6 reviews52 months ago
Zero Service Delivery
Standard Bank Protocol has it that you have to change your email address inside. I changed mine at the Langebaan branch on the 13 January 2022. I asked the consultant if this would impact my internet banking and app usage. He responded that after 24 hours everything would sync. I found this odd because your username is your email address and how is the app going to know who I am? but I accepted his statement and tried after 24hours to get into my app and I got in, then I had to link my accounts which is where it kept telling me my cards are linked to another profile. I called in on the Friday at 330pm and the consultant tried to delink my card with no success. I was told to login to internet banking and only my debit card was visible nothing else. I have 4 cards with them. Anyway He then escalated it to the Tech team, saying it will take approximately 3 hours, I advised I would try the next day it’s Friday afternoon after all. Saturday morning I tried same problem I even deleted the app, same problem still. Bearing in mind I have 4 cards I need to link to resume back to the previous profile I had. On the 18th I visited Cavendish branch as I don’t want to call in and hold on for 5years and speak to someone with the same long speech again, I was hoping that seeing a consultant would be the solution But nevertheless the consultant tried everything again and cards all still linked to another profile, she then calls the call centre, and leaves me to sort out the issue; they give me the long speech I was trying to avoid, but just on the branches expense. They are going to have to escalate to delink the cards from my old profile. Please note I have no source of banking, no payment platform, no buying electricity or airtime and all these people are telling me is they going to delink cards which is almost for a week now. I requested she go check the notes on my account so she can see this is the 2nd time the request was made, yes she can, She tells me she will call me as soon as she has feedback. For reference it’s Linguita Call ref 7041930868 that was around 11am She calls back at 1510pm saying it’s delinked, I asked her to hold on while I try and add the card and low and behold it’s still linked to the old profile. She will speak to the Tech team and call me back… radio silence never heard from her again. It’s a week tomorrow, since I have no access to any form of banking and I don’t think it’s bothering anyone except me who now needs to go to plusplan machine which is only found at a branch to make transfers and payments and to the corner shop to buy electricity. So Standard Bank is anyone over there working or are you guys on leave still, what’s happening? Your clients do not have time call and hold on 500 times a day and or visit your branches to follow up on something so simple. It’s 2022 already people.
180 replies
63 months ago
No trust after supporting local small businesses
After seeing followers on Instagram rave about products I decided to support this small local business so I purchased 2 products on 18-12-2020. After all no one seemed unhappy this must be legitimate. Right? Just for interest, the more expensive item could have been purchased at any retailer who sells Baby goods; it was intended to be a gift for a baby shower happening in the new year. Most small businesses on Instagram displayed a banner on their site saying they will be closed over Xmas period, this site did not, but I had no rush, getting it in January 2021 was fine with me. So on the 28-12-2020 I sent a mail just to check as the order status was “still processing”, no reply. Other “stores” on Instagram stated they will reopen 04-01-2021 so on 06-01-2021 I sent another follow up no reply. I then visited her 2 pages and discovered that she contracted covid; I obviously needed to wait for her to recover. On 10-01-2021 she replied saying I would receive it by the end of that week. Nothing got delivered. I mailed and mailed until I received this response On 22 Jan 2021, at 20:20, Raising Wildlings <hello@raisingwildlings.co.za> wrote: Hi Gillian, My sincere apologies for the delay. Your order was packed today but the courier missed pickup. They will collect on Monday and deliver the following day if you aren't in an outlying area. I added something extra in your parcel to apologize for the incredible inconvenience. Have a lovely weekend. Kind Regards Chenel Kruger Photographer, Lifestyle and Parenting Blogger/Influencer It’s 30-01-2021 I’m still waiting. I live in the southern suburbs of Cape Town, last time I checked that wasn’t an outlying area, but maybe I am wrong? I have said on more than one occasion if she doesn’t have the stock then just refund me, just admit it and refund me and we can all move along. To all the other small local businesses on Instagram this will be the reason why you possibly don’t get support... It just leaves a bad taste...
0 replies
65 months ago
FNB Personal Loans Settlement Nightmare
I recently, 18-11-2020 to be exact, had my FNB Personal Loan settled by an external financial institution. The external financial institution failed to use the loan account number as a payment reference, which I noticed on requesting the proof of payment from them. I then logged a request to FNB Personal Loans team on 02-12-2020 via their website; on 09-12-2020 they finally emailed me back and requested the proof of payment ( there is no option to attach a file on the site or I would have added it from the get go ) While waiting for the above mentioned response, I called FNB Personal Loans on the 05-12-2020 and spoke to an agent Brendan Masusku who ask me to email the proof of payment to his FNB address, while I was on the line. He then apparently escalated it to the Finance Team, put me on hold and confirmed it is in their suspense account, and said allocation from the suspense account takes 4-7 working days. I was not pleased but one must accept their procedures I suppose. I was told I must monitor the account on m APP for when it has been allocated. the 7th working day was 11-12-2020. On 12-12-2020, I checked if it was allocated, it was not. I called in and spoke to Dudu; who then said allocation takes 6-9 working days and Brendan was mistaken on the amount of days IRO allocation. Today is Day 9, the funds have still not been allocated. So my question to FNB Personal Loans was then and still is, • who is earning interest on the funds sitting in the Suspense Account? • how many more days will this take to be allocated? • will they be debiting me in December, or did they put a block on the debit after I provided proof of settlement? OR • will they sweep my bank account in December for their early debit orders? • will I have to fight about the refund after they debit me for December when the account was settled technically once I contacted them and provided proof of payment?
112 replies
71 months ago
DirectAxis do you know tomorrow is the 25-06-2020?
Dear DirectAxis I believe this may be the only way to communicate with you at the moment. I was approached by one of your CRM's on the 14-05-2020 who wanted to assist me with a Covid 19 application. I advised her that I personally do not qualify for Covid19 assistance but I had been trying to resolve my husband’s apparent successful applications since 11-04-2020 as he has 3 loans. She requestd that I fwd her all the emails sent to Consumer Assist email address and she took it from there. She assisted Us, to the point where the 3 different loan instalments were refunded IRO mth 1. The problem I then highlighted to her is that while they are processed the refunds they are forgetting to cancel the debit orders. As the refund comes 25days later it coincides with the next debit order which is due to be processed. This results in the same refund being debited by them again as they are still sweeping the account. I have emailed that CRM once a week since the 04-06-2020 with no response. My husband has called in and so far, • The CRM number on the signature of the email now goes to vmail, or • the call centre 7million and 10 times with no answer, or • they answer but no-one can actually answer any of his questions as they aren’t trained on Covid19 Relief , and they need to put you through to that Team, or • the call centre says they are going to find a manager and put him on hold and then just drop the call As I have said to the CRM in that last email dated 04-06-2020. 1. Clients relief from TERS / UIF and the little that their company may pay them is being absorbed by Direct Axis debit orders that aren’t being stopped 2. Why are you offering relief if you know that the nature of this type of debit order cannot be stopped. Not on the FNB App and Clearly Not even the company that implemented it 2. Don't offer clients something you are not sure of and when you realize the process doesn't work you and your team are too scared to take clients calls or even respond to an email where they are begging for answers. 3. Hiccups and teething problems happen, but How is it possible that the details/hiccups are still not fixed? The initial email application was sent to Consumer Assist dated 11-04-2020. The original lockdown period is almost over. I know these are unprecedented times but for crying in a bucket at least communicate with your clients. Clients need to be assured as to whether they will be able to buy food for their families when they get paid OR will they first have to see if Direct Axis is going to take that bit of money from them as well. Tomorrow is the 25th, the biggest debit order day in SA. Just saying.
210 replies
78 months ago
Homechoice what the hell????
I placed an order on 25-11-2019 received a sms confirming the order and an email to confirm when it leaves the warehouse. On the 29-11-2019 I tried calling several times to check what the delay was but each time I selected customer service option 2 my call was disconnected. I then emailed customer service questioning the delay and the reply I received was that my refund was being investigated. I replied asking them what was going on as my email referred to a order placed. No reply to that email. On 30-11-2019 I placed new for something different. Same prices sms and email. Today I called again and got to speak to an agent Nonthondo who advised they are having issues with systems and phone lines everything practically but she will escalate the orders that are in process she also canceled 1 so I could apply a voucher which I received today. I immediately placed an new order received the confirmation sms and email at 1511 and then at 1543 received another sms saying “You have unfortunately not met HomeChoice's credit criteria. To arrange a cash payment or for queries please contact us on 0861 466324. Ref: 404965028.” I called again and this time I spoke to an agent who’s name I didn’t catch. I explained the sms I had received and that he explain what exactly the problem was. Apparently they were calling me from but I wasn’t answering so they were unable to verify that it was in fact me who placed the order. I had received several calls from 087 655 0341 during the past week but nobody spoke back and the call dropped. My question to him was what the plan is now as their phone line problems can’t be my problem and how can you decline someone if all the client service operators know this phone line problem exists? How do we move forward? just place the order again madam. The problem is the 1 item is out of stock as per Nonthondo and What happens to the voucher I have already applied? This problem apparently affects online customers according. Then put a sign up on the site that your lines are and develop another way of verifying your customers. Don’t just send an sms to an existing client saying that they don’t meet the criteria. Unless you dont need business and don’t care how you treat clients?
210 replies
94 months ago
Misleading Sales pitch, now I just want to return their goods
On Monday Vuyani from Cell C direct called me to offer me a pocket router and 20gig contract over 24months. I was uncertain and questioned him on what would I do if I wasn’t happy and he responded saying can simply return it to any Cell C branch within 7 days. He will email me the contract, to date I have never received it; so I accepted and on Tuesday it was delivered. During our call he advised me that I call 140-1-2 on receipt of the package and I set a limit so I don’t exceed 20gigs. I couldn’t call in, I’m an MTN customer, so I put thia new sim in a phone and then called in. The agent told me the limit was set and mentioned the details of the contract which was in fact 10Day+10night. I immediately WhatsAppd Vuyani who had generously given me his private number. I told him he had never mentioned such a split to me, if he did I want to listen to the call and that I preferred to cancel. His reply was just return it to any Cell C store. No apology, no I did tell you that nothin. So off I went today to Cavendish CellC told them my story and was informed “how can we accept it, we then a franchise, you must call CellC direct they must come fetch it” so I take out my phone and tried calling Vuyani, the 3 calls I made to him all failed. I then asked them for the Direct store’s number, “closed now, phone tomorrow lady”. In the interim I emailed customerservice@cellc this morning to log my problem officially in the world numbered Incident 180 ********** 63. 7days goes very fast if you’re getting nowhere slowly., so I thought let me get a paper trail started, before this backfires on me. Its just ridiculous that by innocently trusting Vuyani’s return policy on Monday, I may just be stuck with these idiots for 24months. In conclusion: Can someone in CellC tell me how I can get rid of this stupid thing before my freaking 7days is over? I can’t call you I’m on MTN, seems you don’t accommodate outsiders or landlines?
53 replies
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