ND
Ntombizine D
Active since Jan 2017
16
Reviews
0
Industries
Reviews
16 reviews7 months ago
Capitec processing *****ulent transactions that were previously reported and resolved
Capitec continues to process a *****ulent transaction by edreams regardless of previous complaints and them refunding the previous amounts. From March 2025 to September 8 2025 edreams has been deducting R195 from my Capitec account. This previously happened in November 2024 to February 2025, the bank failed to assist until I came to this platform. I finally received my refund and they issued a new card. In March 2025 the bank continued to process the very same transactions from my account till yesterday 8 September 2025. I sent an email on 28 July and asked them to look into the matter and take the necessary steps. They responded and advised that they will look into it. To date the bank has not contacted me nor resolved this matter. They have no option of a stop payment on the App nor at their branches even when you walk in.
53 replies
10 months ago
Bad customer service by Vodacom SA
Vodacom locked my phone on 25 June 2005 regardless of a payment I made on 24 June 2005. They kept it locked even after numerous phone calls I made to them. I spent over seven hours without a phone. I unfortunately had a tyre burst on the highway and could not reach my family or insurance doe assistance. They look the line and even deny you as a client access to contact their customer services to resolve the issue. I eventually got assistance seven hours later on the 25th June 2005. They have once again locked my line, I now again cannot call out.
112 replies
14 months ago
Terrible customer service from Capitec Bank
I reported a *****ulent transaction by eDreams that deducts R195 from my Capitec bank account. This happened after I used my bank card to book a flight for my son who is a student, they automatically signed him up on his name and started deducting R195 since Sepetember last year. I've been trying to stop this but Capitec refuses to assist. The consultants are not helpful, just this morning one hung up on me on the phone and told me that I have not done what I needed to do and that is calling or emailing eDreams. She insisted on this regardless of the fact that I kept on telling her that I have done all that at no avail. To quote her exact words before dropping the phone on my ear she said "I have nothing to say to you because you don't want to do what I'm telling you to do, I've googled eDreams and here's the number" . I further explained that you can't get through on that number and the emails are returned when you write to them. She didn't not introduce herself but I took a screen of the number that called me. I tried calling back that number she kept on cutting the call. I do nto know how a bank doesn't protect its clients from online ***** and further chances of being de*****ed. I guess I'm left with no option but to close my account with Capitec bank.
0 replies
19 months ago
FNB returns debit orders to pocket returned debit order fees
First National Bank deducts money for an FNB funeral cover from my fnb account month end successfully. The following morning they return the debit order unpaid and charge R105 for a returned debit. They have been doing thus for months now, I am tired of this day light *******. I took a screen shot of the transaction last night as proof that they took the money successfully
53 replies
25 months ago
First National Bank terrible service
FNB has wiped all my recipients, blocked me from transacting from both my business and personal accounts without notification. I've been trying to resolve this since Saturday the 16 March to date, they drop calls in the middle of a call and never call back. I've just bought a flight ticket the money went off my account but not received by the travel company. I'm not getting any assistance from FNB in resolving this
0 replies
49 months ago
Worst service from Discovery insure
My car is insured with Discovery, it got into an accident and we were give a hired vehicle. They have taken a long time to finish the repairs to a point that yhe 30day car hire has lapsed. We have been left stranded with no car despite numerous attempts to communicate our frustration. Between the four cars we have all insured with Discovery we pay a high premium for absolutely no reason We even copied our financial adviser who also have tried without success to resolve this matter.
74 replies
54 months ago
Bad service from Makro
I bought a Phillips steam iron at Makro SA for R1200, in less than a year it stopped working. I took it to their Centurion store where I bought and was told they will take it for assessment and let me know if they will repair or replace. They told me that they will give me feedback but it takes 6 weeks for that process. I was shocked because I bought what I thought was a reliable appliance at a reputable store and was told to wait for 6 weeks without an iron. The date was the 28th of August when I took it in, Makro sent me a message on the 8 September with a reference number that confirms that the iron has been received at their assessment centre. I still have not heard from Makro and still do not have my iron to date. I had to incur costs and buy another iron as it is an essential in my house.
53 replies
56 months ago
Philips steam iron with 2 year guarantee
I bought a Philips steam iron for a R1000 in October 2020 with a 2 year guarantee. The iron now does not heat up, I returned it to Makro where I bought it and I was told it will take 6weeks to repair or replace. This is an everyday item that I use in the house, what am I expected to do while they are keeping it for 6weeks. What is the point of giving a guarantee to your customers if you are still going to inconvenience them like that.
0 replies
59 months ago
First National Bank Incompetence and neglect of clients
We have a bond with FNB, both my personal income and that of my spouse are with FNB. My business account is with FNB and our cars are financed by Wesbank. My spouse is full time employed and I'm in business. My business has been affected by the current covid situation and lockdown thus affecting our household income. We applied for a three month payment holiday with FNB on the 11th of May 2021 which we were told we do not qualify for because my husband is working even though we have a joint bond. We had to argue our case to even get the forms to start the application process which we finally started upon receipt of the forms and submitted all the required documents. Even though we stated that both my business account and personal accounts were with FNB there was back and forth communication requesting for my bank statements which the bank has access to. We followed up and we were told there was a backlog on applications, this was now after the lapse of the 10 day turn around we were promised feedback by. We were further informed that the payment holiday means that our repayments will go up instead of the bank adding three months to our payment period of the bond. This for me does not make sense when we have approached the bank for a payment holiday. It sounds like a setup for failure to afford the repayments going foward should the financial situation not improve after the three months. We had to follow the bank again today 28 May 2021 as there was no feedback instead a call from a property evaluator sent by the bank to evaluate our property in order them to even consider our application. This is not a new bond application but a request for a payment holiday, as to why this process has to be this lengthy and tedious for us I do not know but I know for a fact that other FNB clients who have applied for same have not been put through this misery. Lastly even though my business even has instant accounting with FNB meaning they have access to the financials inhouse for them to assess the business and see the loss of income we are referring to. They have now requested for an income tax assessment form ITA34 which my business has to submit to FNB for them to consider the application. I'm not sure why this is a requirement because the true reflection of the business taxable income is with FNB where the money is paid in annually. We are on day 17 now with no assistance from FNB. This calls for a review on our side of whether we should still keep our income with FNB after enduring such neglect and incompetence on their side during our time of need.
53 replies
64 months ago
Pathetic service by Aramex South Africa
I'm a regular Aramex user for my business. I send parcels every week nationally, this is not the first time I experience such incompetence and non existent customer care from Aramex. This ranges from parcels taking up to 5days to be delivered in urban areas and parcels delivered to wrong recipients. I sent out t parcels on the 28th December 2020, one to Cape Town, two to Beacon Bay East London , One to Dimbaza township and nther to Mthatha in the Eastern Cape. Geese parcels I sent to my regular customers. Two parcels one for Beacon Bay East London has not been delivered to date and the other one for Dumbaza township in the Eastern Cape. I called East London and spoke to a lady by the name of Noni who tracked the parcels and told me they have a new driver for Beacon Bay who said he can't find the address. He asked me to call the recipient and give her the Aramex drivers numbers, upon hearing I was shocked by her instruction he promised to call the recipient on the 6th January 2020 which she did not do. She also promised to call the Dimbaza agent to check delivery of the parcel and call me back. She has still not reverted to me. I went online to lodge a complaint with all my tracking numbers, still no feedback from Aramex. I called head office and the gentlemen I was speaking to promised to call East London management to get the parcels delivered which still has not happened today. I called East London and asked to speak to Noni's supervise whom I could not be transferred to, I was subsequently transferred to Noni who told me the parcel was delivered . She left me hanging on the phone going to check who signed for the parcel until she cut the call. I was called by the recipient telling me she got a call from Noni for a parcel she did not receive, she asked her about the person who signed for the parcel, Noni left her hanging on the phone until the call was cut. Both my clients have not received their parcels on the 9th day since I dropped them off at the Aramex box on the 28th of December 2020.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (100%)