JV
Jacqueline V
Active since Jan 2017
7
Reviews
0
Industries
Reviews
7 reviews62 months ago
Happy customers
- Prompt assistance and responses - Accommodating - Flexible - Professional - Friendly - Quality products - Outstanding service - Great location - Beautiful shop - Open during loadshedding
0 replies
91 months ago
Postnet net 'n "nightmare".
Dear Postnet, I would like to lodge a form of complaint against Anastasia, manager of Postnet situated at Hillcrest Boulevard in Pretoria, Gauteng. My experience in the store today: I spent a great deal of time selecting files to print, transferring files to a storage disc, printing files, double checking printing, counting number of prints. I opened up Microsoft Word on the computer that I was assigned to and started jotting down the number of prints electronically, as I did not have a piece of paper with me to write on and had every intention of assisting the agents, sales team and staff in this process, as they were experiencing high volumes of business coming in. One of the agents must have noticed me counting and not actively using the computer and suggested that I log off if I am not using the computer, as the amount of time spent on the computer is currently resulting in charges. I was confused what charges he was referring to whereby he explained to me about internet usage. I responded by stating that I was not using the internet, nor had I used the internet at all for that matter, or requested to do so. I suggested that he come and check to confirm, if he like. The manager, Anastasia, overheard the conversation and concluded that the computer be switched off. Before communicating it to me directly and before I could realize, the agent had logged off from his side which meant that I lost all the information that I tracked regarding counting of number of prints. I complained and another agent came to assist, he misunderstood my complaint initially until I was able to further explain and demonstrate the process that was interrupted - his attention is called for elsewhere in the shop and he gets up to leave without saying a word, whilst I am still explaining the situation. I got up from where I was working and asked one of the agents behind the counter for a manager. She referred me to Anastasia. My response was: "How am I supposed to complain to the manager about the manager?" The manager asked what I wanted to complain about, to which I responded by requesting improved communication between agents and clients. I explained the situation to her and described why I was upset - about lost time and lack of communication, thus resulting in my experience of bad service delivery. I explained that I was unaware of the fact that the time for internet usage was running, as I did not request to use the internet and that I would have liked for her to supply that information and her wishes to switch of the computer to resolve the matter, before simply acting on it and ignoring me in the process, as I put it: "What if I was still actively using the computer - which I was - or lost information - which I did.?" I perceived Anastasia's attitude towards me as arrogant, rude and sarcastic with reference to her responses towards my complaints, taking tone of voice, facial expressions and body language toward the situation into account which made her initial apology seem insincere. I chose to choose my battles and finish my transaction to leave the place of discomfort. I proceeded to supply the number of copies printed to the agent who was then assisting me with the payment process along with details and specifications. One of these provided was "2 colour double-sided A4 pages and 1 colour single-sided A4 page" - again Anastasia overheard and interrupted by claiming that it was "5 colour A4 pages" to which I responded with my initial description. Here is where Anastasia's absolute impatience and intolerance was perceived. Anastasia reacted by stating that I do not have to pay - implying, in my experience, that she was demanding I leave the store. My responses included utterances such as: "Why are you like this?", "Is this how you treat customers in this store?", "This is by far the worst service I have ever gotten from Postnet", etc." Anastasia's responses included: "You sarcasm sucks", "You want me to communicate and when I do, you have a problem with it.", etc. I responded again: "I am not sarcastic, I am very open about my dissatisfaction regarding service delivery." Anastasia responded: "Look how you are talking to me." I then responded: "How am I talking to you? I am celarly upset, but I am most definitely calm and collected in my approach to the situation and my behaviour towards you - do you see me badmouthing, yelling and going off on you? No." I demanded to pay and leave. Anastasia kept telling the agent who assisted me not to take payment. I asked the agent assisting me what the amount was which she replied to and I asked her if she had taken into account student discount (as I was wearing a clearly visible university name badge) - to this Anastasia commented: "Great, now she has another thing to complain about." I had had it. I added that I was going to leave my prints and take up the matter further and that this particular Postnet would never see me again. Anastasia repsonded with "okay, you do that", "bye". I wasted my time, got no prints the weekend before my examination, was ignored, rudely addressed and humiliated, wrongfully accused, etc. I am very upset by this occurrence and would like to request for the situation to be followed up on. In the meantime, Postnet at Hillcrest Boulevard has lost a loyal client of 5 years because of today's unacceptable incident which will be advocated for due to the nature of the situation. Additionally, a negative association with all Postnets countrywide now exist due to said encounter with Anastasia. I would like to repeat that I am very upset by this.
0 replies
99 months ago
Worst Valentine's Day ever
To start off with, my lovely boyfriend wanted to surprise me with a eat and play for 2 promotion at Forest Hill City. After calling in earlier the day to obtain information, the promotion was explained to him with regards to participating restaurant options and entertainment. He mentioned that he would be driving all the way from Pretoria after work after which the lady assisting over the telephone explained that the info desk where tickets can be purchased would be open during mall trading hours - the mall closes at 19:00 on a week night. We arrived at the info desk at 18:30 after beating traffic simply to find the space empty. Left without customer service we started to search for any form of assistance. We found none and decided to call the same number from earlier the day. Can I say bad telephone etiquette and zero professionalism? After failing at that attempt, we were approached by a security guard and sales person from Gadet Galore who had observed the scene. They provided additional contact details for management. Eventually we were able to get into contact with a manager of some sorts, involved with the mall, who said that he would contact someone to help us at the desk, seeing as someone still should have been present at that post. After waiting for him to confirm, we waited an additonal 10 minutes after waiting 30 minutes to get this sorted out initially. No one ever appeared at the desk... We left. Happy Valentine's Day. Needless to say, we will not be returning and this incident will be advertised.
0 replies
111 months ago
Unauthorized payment
<p>Simply put: Without my consent, especially that of a written agreement R200 (monthly payment) deducted from my account - I was told that all my details had to be supplied in one sitting wherafter more information would be sent via e-mail and post which I clearly stated I would have a look at first before I contact them if I did want to become a member - absolute nonsense! I highly recommend you stay away.</p>
112 replies
112 months ago
TERRIBLE SERVICE!!!!!!
<p>This KFC has been out of stock and/or gotten our order wrong MULTIPLE TIMES.</p>
56 replies
112 months ago
TERRIBLE SERVICE!!!!!!
<p>I booked my cellphone in to be fixed, at Somerset Mall's CellC store. Upon booking in the phone, I supplied basic details such as my name, surname, cellphone number, e-mail address and an alternative cellphone number. When requesting for a proof of my phone being booked in at the store along with a reference, I was told that the systems were off and it would be sent to me via e-mail. After days of waiting for this e-mail and not receiving it, I decided to return to the store and request it once again. One again, it was said that the systems were off and that it will be e-mailed to me. After days of waiting for the e-mail, after a second in person request, and not receiving it, I decided to return to the store once again. The consultant who "assissted" me the previous two times stated that she had sent the e-mail, which is very funny, excuse my sense of humor, because I never received it - twice - and I have been receiving all my other e-mails. I then demanded a print out which I then received after asking a different consultant to assist me. I returned to my hometown in Gauteng in the meantime, leaving it to designated family member to pick up the phone on behalf of myself, which I clearly stated would be the case with all three of these visits. After 21 workings days (which is the maximum period of time that it shouyld take for the phone to be fixed) at 24 working days, I called the store one afternoon, as I had not heard a single word from them. The consultant with whom I spoke with over the phone, said that they were busy with a client at the moment and would call me back with an update as soon as possible - suprise-suprise , I never heard back. The day after I get a call from said family member saying that they were to find out about my cellphone and I was informed that the cellphone had been sent to my previous address in Mpumalanga, a complete different province from mine and said family member, without my consent and against my wishes. So, now we go back to waiting and in the meantime my phone is lost. I am absolutely furious to say the least, with time after again TERRIBLE SERVICE!!!!!!</p>
112 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)