CC
Claude C
Active since Jan 2017
14
Reviews
0
Industries
Reviews
14 reviews9 months ago
Takes months to honor warranties
Two years ago I bought about 40 LED globes via Main Hardware in City & Suburban. About 10% turned out faulty since. The only POC to replace them is the rep. The rep died. The new rep also takes long. The Head Office denies that the warranty is for 2 years (mentioned on ACDC's website). A "dim" globe gets sent back as "not faulty". When asking for a manager, nobody puts you through. The result: it takes months to claim warranties. I recommend avoiding this lethargic company if you can help it. They keep some good products, but they are a frustrating waste of time to deal with.
112 replies
9 months ago
Insufficient stock not reflected online
I ordered 140 "S hooks" online. The full stock showed as available when I ordered, but when I called to follow up on my order, it turned out that Gelmar were waiting for the full stock to fulfil my order :-\ I am thus unable to properly display my wares because Gelmar **** about their available stock online.
0 replies
19 months ago
Vodacom deletes termination request without even reading it (!?)
I wrote to Vodacom's business recoveries to terminate a data line, following the protocol they indicated to me on a call with them. Here's the reply I received: "Your message To: Business Recoveries Subject: Termination of data line [redacted for HP] , effective 18 November 2024 Sent: 18 September 2024 18:57:53 (UTC+02:00) Harare, Pretoria was deleted without being read on 18 September 2024 19:01:56 (UTC+02:00) Harare, Pretoria.
106 replies
26 months ago
Outstanding service from Internet Express couriers actin on behalf of Bobshop
With so many couriers in a rude rush, it was like a breath of fresh air to liaise with Sabelo who was so courteous at delivering my parcel today. I also noticed that IE runs a very versatile app on the drivers' phones to process the deliveries. Another aspect: Sabelo called me from his cellphone to come out to fetch my parcel --in contrast with most other couriers who try not to call; or who call but rush the call; none of that with Sabelo :-) I take it that IE gives him good support too :-)
0 replies
26 months ago
Appalling delivery service by Dawn Wing DPD Laser's driver
This refers to our weekly PnP groceries delivery of late December 2024. While waiting for us to get downstairs to receive the delivery, Dawn Wing DPD Laser's driver Arthur Thabethe placed our groceries on the floor at our building's steps. This included an unwrapped cabbage piece. We attempted to report the incident to Dawn Wing DPD Laser by email and phone but none of their listed details actually exist, so we reported them here at Hellopeter but they never responded. Consequently we referred to Pick n Pay. We raised this matter with Pick n Pay SEVERAL TIMES, one of which was tagged with reference No 1002474899 . Each time, the handling agent apologised and undertook to re-escalate the matter, but nobody from Pick n Pay ever called or wrote with any accompanying action. Today, Dawn Wing DPD Laser again sent driver Arthur Thabethe with our Pick n Pay delivery, despite the fact that we have made it clear that we don't want him handling our delivery again. And he again gave us a lot of attitude, rushing us, speaking his vernacular about us to the staff in our building and being tribalistic like before. Dawn Wing DPD Laser do not care about customer care, and Pick n Pay clearly do NOT take the matter seriously.
450 replies
27 months ago
Why I won't switch to Capitec as my primary bank
Hello Folks, I received this message on my app: "Switch and you could win! R20 000 to live better" ---------------------------------- When I went to get R20 notes change, your Balfour branch informed me that the only way to get cash there is at the ATM, and such is the same at all other branches. There are numerous small businesses and informal traders who still represent the largest part of the (many unbanked) economy, and those people do not have the capacity to keep change --we have to thus pay them with change. Even the supermarket holds onto their small notes. The ATMs typically dispense larger notes. While I understand that banks are trying to lower costs, I can NOT accept a limited services bank as my primary bank. My loyalty to my primary bank has much to do inter alia with them still employing human tellers who give me change, sometimes without even asking whether I am their customer.
58 replies
28 months ago
Bad handling of PnP delivery
A Google search returned info@dawnwing.co.za and info@dpdlaser.co.za but my email to those both bounced because those addresses don't exist. Being that I don't have time to take off during the day to call their call centre, I come here to lay out my experience with them, in so adding to the original complaint, that Dawn Wing / DPD Laser should make themselves contactable by email too. ---------------original complaint-------------- SMS quote: “Saturday · 10:05 AM Dear CLAUDE, your order from PNP ONLINE is On Delivery with ARTHUR THABETHE from Dawn Wing with registration LC56TCGP. The delivery address is: ***X . Kind regards, Pick n Pay (Ref: 26540318)" My email: "Good Day Folks, The delivery in reference was on Saturday 23 December. Although I left the box ticked in the form for PnP to supply plastic bags, PnP for some reason sent the order without plastic bags. My fiancée (on copy) and I, would like to bring to PnP’s attention the manner in which Dawn Wing’s driver Arthur Thabethe handled the delivery: 1. When Mr Thabethe arrived with the order, he did not call us. Our caretaker being on his day off but by chance at our building’s front door, still had the courtesy to call us inform us that Mr Thabethe had arrived with the order. 2. As can be seen on the picture above, Mr Thabethe proceeded to place the groceries on the steps / entrance to our building, including the cabbage on the floor (!?). In protest, we instructed him to take the cabbage back to Pick n Pay, who should have perhaps provided a clear plastic bag for it, as they would at their branch. 3. Mr Thabethe furthermore complained that we were taking up his time in complaining about him placing the groceries on the floor, as he does not seem to have the sense to keep them on the bakkie until we load them to our bags (which my fiancée (on copy) had to go back upstairs to fetch). 4. Mr Thabethe also complained about having to drive around for a while to find our address. This, despite the fact that we inserted a special instruction for the courier on the form (as we always do): “GPS leads to ***X. Driver must actually go around the block to ***X. Call Claude on ***X.” I am not Google, as I reminded him. Taking extra time to find our address is squarely his fault. 5. As we quizzed Mr Thabethe on whether he would place his own food on the floor, he mumbled something in vernacular which my Motswana fiancée identified as dismissive (omitted herein for the sake of being brief). We would appreciate it if Dawn Wing called aside Mr Thabethe to provide him with feedback and training on how to process a delivery. PnP should take note that this may affect their business too. Trusting that the above will be in order. Sincerely, Claude
0 replies
37 months ago
Telkom accounts wants me to call technical support because their Internet portal shows my (paid) a/c as owing (!?).
On 18 March, I paid my a/c on this online portal ( https://apps.telkom.co.za/access-manager/protected/view/mytelkom ) and later received the confirmation email below. However, there was an error at the end of the transaction and what now happens is that the portal continues to reflect the monies as owing. My bank statement shows that the payment went through to Telkom and the Telkom accounts representatives at the call centre acknowledge the payment, too. However, I have been unable to find someone who can fix the discrepancy in the amounts owing showing on the portal. I first spoke to a lady by the name of Sikhonzele on 22 March at about 08h55. She escalated the matter to her supervisor and assured me that the portal should show no monies owing by the afternoon. But this did not happen. Consequently I called again on 23 March and spoke with a lady by the name of Natasha at about 08h35 to report same issue. Natasha was of the opinion that this is a "technical" problem and that I should call the technical department —yes, the ones who repair the lines (!?). An argument then ensued, during which I asked Natasha to put her manager on the phone. Natasha placed me on hold for a while and came back saying that her manager was "in a meeting" and that he / she would call me back. I don't know what Natasha took me for but I said to her that I don't believe this and promised to report her incompetent service, as I hereby do. I think Telkom should refer me to somebody who can fix the issue at their Internet portal so that my account reflects as paid there, lest next month I'll find the amount owing for the previous month plus the current month. Your assistance will be highly appreciated to say the very least. From: "Self Service" <no-reply@telkom.co.za> To: "redacted" <redacted> Sent: Saturday, 18 March, 2023 09:19:20 Subject: Telkom SA: Successful Credit Card Transaction Dear <redacted> The purchase on your card was confirmed and finalised. Transaction details: <redacted> Transaction Date 18 Mar 2023 09:19 Amount R 754.46 Account <redacted> Reference Number 171JVI180323 This is an automated email, sent from an unattended mailbox. Please do not reply to this email. Kind regards Telkom Online
0 replies
50 months ago
Vodacom won't give back No from perished SIM card
I got a SIM pack a long time back and received a certain mobile No. I only use this No to receive OTP SMSs from time to time, yet I've been recharging talktime / data every month to keep it alive, since 2018 / 2019. The other day I noticed that the SIM card stopped working. Vodacom now advices that the No is about to be recycled because I did not switch on the phone for more than 2 months, as per Ts&Cs. My mistake then: but Vodacom continued to take my money when I sent the recharge instruction via my bank for 4 years. The No is about recycled but Vodacom won't let me have it back. What kind of service is that??
265 replies
75 months ago
How many times do I have to submit my change of email address?
I requested a change of billing and all comms email address from Vodacom TWICE and they still don't update it. I submitted it with the letterhead and copy of ID as they ask; they confirm it is done but next month I still receive their mail at my old address. Vodacom, so much technology and you can't change an email address?
224 replies
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