JC
Justine C
Active since Jan 2017
15
Reviews
0
Industries
Reviews
15 reviews13 months ago
Unathorised charges and accusations of theft!!!
Hi there, I have an incident where I was billed for hardware that we apparently did not return, this is false and I provided proof of the courier email the day before they arrived to collect it, my tickets have since gone ignored and the unauthorised debit order for the missing hardware (at the fault of Vox drivers) is still not refunded at almost a month later. Please can this be sorted, this item was meant to be collected at our old address MONTHS before it came to be collected and we curteously moved with it to make it easier for YOUR drivers to collect. Only for it to be collected, and us to be accused of theft.
106 replies
37 months ago
DISGUSTING SERVICE
I have had no Internet for THREE DAYS. I was first told its my connection only then your lying caught up to you and it's my whole area. Everyday you send a sms saying it will be fixed tomorrow 'apologies'. If I lived in an affluent area would you damn well care more!!!???? We need to WORK FROM HOME FOR GOD'S SAKE THIS IS APPALLING!!!!! I keep getting the run around you guys have disgusting service. On top of it do I get credited for the now FOUR DAYS I will have no internet?!!
0 replies
37 months ago
DISGUSTING SERVICE
I have had no Internet for THREE DAYS. I was first told its my connection only then your lying caught up to you and it's my whole area. Everyday you send a sms saying it will be fixed tomorrow 'apologies'. If I lived in an affluent area would you damn well care more!!!???? We need to WORK FROM HOME FOR GOD'S SAKE THIS IS APPALLING!!!!! I keep getting the run around you guys have disgusting service. On top of it do I get credited for the now FOUR DAYS I will have no internet?!!
0 replies
44 months ago
Daylight robbery
I have tried of an hour last night to book a bolt and the app kept rejecting the ride saying they busy. Now I have been charged R333 for trips that YOU canceled over and over for an hour. Please return this money to me. I had an incident the same night yesterday where I had a discount sand your driver decided to take his own route and charge me R32 extra. I'm fed up of this now, just pay back my R333 to my credit card. I do not want it as bolt credit because I will never use bolt again. I messaged in the app and suddenly when I could provide evidence nobody responds. PAY IT BACK
0 replies
45 months ago
Streaming package change without consent
Hi there, I have had a message on all 3 of my smart boxes (media boxes for my TVs) that I need to update my app for DSTV now. I did so and now it says can only watch one device at a tie. I have a full streaming package allowing me to stream 4 devices (contractually) and now you change it and all must be well? I contacted you guys through facebook & the chat bot as well as the call centre only to get a response like "sorry, you can try our internet services". This is a breach of contract, at no point did I agree to have what I pay almost R900 for be downgraded to only watch on one device. I have spent thousands on media boxes and this subscription only to now have 2 boxes be useless. On top of that, every single time a devices switched off and I want to watch DSTV I need to log out and log back in again. I am not interested in your excuses or you solutions that only benefit you, i want my devices to go back to the way they used to be with immediate effect. I will not be letting this go and if I have to report you for breach of contract, I will do so. It is disgusting how customers are treated by Multichoice for decades.
670 replies
61 months ago
Debit order issue
I started my med aid with Discovery on April 1st and was meant to be debited in arrears on May 1st but this has been taken off on 1st April. It has taken me 2 weeks and numerous drop calls to get some kind of action, and still nothing. Promises of refund and all other kinds of empty confirmations, and still nothing. This means I am paying 2 medical aids and get nothing but attitude when I voice my frustrations.
106 replies
64 months ago
Excellent service
I just joined the Dotsure family and was assisted by Kate Heigan - she was so friendly and helpful, I definitely feel I have made the right choice in covering my fur babies.
61 replies
66 months ago
Defective goods - TWICE
I have purchased volcano race Bluetooth earphones as a gift for someone only to have the pair arrive and not work at all. Then I get a replacement pair and it firstly has no spare earbuds and secondly stops working in 2 days. Now I need to EMBARRASSINGLY get a different brand and of course pay for shipping as well. I'm so annoyed I may never use takealot again. I have to now either pay for shipping cost of a new brand or to deliver to a pick up point which is causing me massive inconvenience. This is pathetic service. My return is logged as a credit but a consultant helped me to make a note that its to be refunded to my credit card. Regardless I now lose money as I have to go the extra mile to fix something that is your fault and have received very little help from your Facebook messaging as I was told to wait to see if the legibility of the item will be proven to be defective before they can help me further. As said before this was a gift and having to return it twice is embarrassing.
0 replies
70 months ago
Porting FAIL!!!
Tomorrow will be a week since I tried to SUCCESSFULLY port to Telkom. It first took 4 days to even bother completing your side but then I can't get any incoming calls or SMSs from numbers that aren't Telkom customers. I have spent a hell of alot of money trying to fix this and get sent from pillar to post. Why the hell am I not being ported properly, surely it's not this hard. Disgusting customer service I am 6 DAYS without my SIM now. Jets Christ can someone fix it!
0 replies
70 months ago
Telkom port fail
The port was done at telkom promenade mall cape Town please find my number and let me know what is going onTap on a clip to paste it in the text box. I keep calling Vodacom them telkom this is not my responsibility and the stress from it alone is just too much to take for another day of calling around I did this yesterday too Hi I ported my number Friday. Vodacom said they released the number on Friday. The store logged the port now Vodacom says you guys need to complete it...I haven't had signal for ALMOST FOUR DAYS and this is unacceptable the number I'm referring to is 0724073288 please don't ask me to call you guys because one person said it's on the system but Vodacom must release the number yesterday. Today I was told they don't have it on record at all it Vodacom confirms a port request to that number. Please sort this out directly with Vodacom I am retrenched and spent R60 calling back and forth for hours on end for Christ sakeI have called every avenue and angle and now I'm upset and will be going to hello Peter soonThe port was done at telkom promenade mall cape Town please find my number and let me know what is going on I can't keep calling Vodacom them telkom this is not my responsibility and the stress from it alone is just too much to take for another day of calling around I did this yesterday And my mother is sickly and I don't live at home. I do not want to have to tweet this onto your page please port my number immediately I sent this to Facebook two hours ago it was read and not responded to. Day 3 of no sim access.
0 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (93.33333333333333%)