Active since Feb 2017
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Pretending to run General surveys to sell your information: Cubix Solutions / TS Consumer Insights
These companies do not have your interests in mind. Your information, if not already harvested amorally / *******ly, will likely be sold. Cubix and TS obviously sees you as their product and you should not entertain or put up with their behaviour. I have never interacted or shared my details willingly with Cubix Solutions or TS Consumer Insights. TS Consumer Insights calls today wanting to do aa survey which I explicitly ask if the call is sales related which they assured it was not and gave the impression it was a general survey with questions such as "Do you think public transport is sufficient or can you not manage without your car?", "How many pets do you have" etc. This 15 minute survey ends with "Thank you, now we may share this with others if they have good products for you". This is disgusting, misleading behaviour at best, and the reason the review is under Cubix Solutions is that after TS Consumer Insights refused to provide information as to where they got my number, the "support line" I was eventually given directs to Cubix Solutions. I can only assume TS is created or directed by Cubix to avoid POPIA using "Survery calls" instead of calling them sales calls. Cubix refused to explain where my number was sourced and said they would "escalate the matter" but at first only if I give them more contact information (but somehow they are able to get hold of me if they think it'll get sales and private information) - Sleazy to the end of the discussion. Avoid both of these and please report them to the National Consumer Commission if they harass you.
336 replies
27 months ago
Unending telemarketing
The unsolicited telemarketing from 1life for months now is extremely frustrating. The caller/ automatic voice prompt (I honestly can't tell, the voice sounds like a human but is so monotone it could be a robot) won't respond to any questions regarding getting off their call list or how they got my number, etc., a behaviour which draws suspicion as to how they got it in the first place. Not named as I don't doubt the caller (if a person) is following protocol and can only assume 1life has an aggressive policy that forces such rude and intrusive marketing. It makes me not want to ever consider 1life's products quite frankly.
58 replies
67 months ago
Order fulfilled as advertised
Product (wallet) arrived in store quality condition with all official brand manuals and a reusable shopping bag with carry case. I think we are all quite spoilt with the likes of Takealot and their fast delivery but I am happy that other online shopping platforms are reliable, if not as quick. While it was not possible to get an indication of timeline from the store itself, for other shoppers I am placing this review here: Product was ordered on the 3rd October and received on the 23rd October in perfect condition using an external courier service. The store makes no promise of timelines for delivery, so please keep your expectation in check. I only dock one star as the service response when requesting a timeline of delivery is not very unhelpful - simply there may be delays due to covid sanitation requirements - however their shipping and returns info does state a lead time of up to 15 working days and so the service was rendered as advertised.
0 replies
74 months ago
Consistent Good Service
Takealot have always gone the extra mile in my experience. Delivery or collection has never taken longer than they have estimated (although sometimes skidding in at the very last, but no harm done!). THe drivers are always neat and presentable. Products are always in perfect condition and the staff are friendly when you decide to collect, aided by an amazing queuing system and minimal wait times. Say what you want about Takealot in the event of bad service; mess-ups happen - on a regular basis however they extremely consistent and that is the most important feature of any business in my opinion.
0 replies
74 months ago
Discovery Card doesn't give a ****
Don't put any money into the hands of discovery. Much like any of their services, trying to close an account will be met with every effort to delay you until more monthly charges go off which they will ignore all responsibility for. Been struggling with them for weeks only to be asked to rate service by automated messages when no service has been delivered. No human acknowledgement from them whatsoever aside from when they want to sell something. Asked them if I could close my account months ago - nothing came of it and quite honestly I forgot to follow up. Received 2 phone calls from their reps after that, each wanting to sell me more stuff - each time I asked for cancellation of my account, each time being told that within 5 days a card rep will call me to confirm the cancellation. Send in a complaint to cards to see what is going on, only to find a sneaky email had recently been sent requesting a form be filled out which requires nothing more any than my name and ID which I had already provided to them in the original mail. Fill in the form, a this stage the account is again in arrears of R20 - I raise that this is due to their lack of fulfillment, generic response asking me to fill the form was their response. So I settle the account - inform them of such - nothing. Email a few days later, past their 2 day deadline of closure, only to be told I haven't sent the form. I hate doing this - But Discovery honestly has shown 0 compassion or care and if it weren't for their outright monopoly I doubt they would last much longer. This all started before the Corona mess as well this is legitimately their standard. Sent the form again today and will see if they manage to close the account before I apparently owe them banking fees again for them once again providing 0 service.
210 replies
111 months ago
Disappointing, then bad, then surprisingly good, then horrible
<p>Ordered food - app doesn't noifty me of any change for over an hour so I call in.</p> <p> </p> <p>Food has yet to be collected, they don't know where the driver is. Working on it.</p> <p>We're already late now to a function. Call again, driver should be there soon. Soon comes and goes - we head down to the car and the driver arrives with ice cold pizzas (my favourite), and too late for us to eat. Thow the food in the car.</p> <p> </p> <p>Call Mr D to complain and let them know that this isn't acceptable - suprisingly they offer a full refund - wow, wasn't looking for that (especially since we took the order, we couldn't let them waste any more of our time and be later than we were) but cool. Thank them, carry on.</p> <p> </p> <p>This was on a Friday, so next week Thursday comes around - no refund. Call them to ask what's up, lady says she'll call back and they never do. Great stuff.<br /><br /><br /></p> <p>I didn't realise my R300 got me cold pizza AND a side of intermitant frustration and false promises - what a bargain.</p> <p> </p> <p> </p> <p>Order number #DFD438095 if anyone at Mr D actually cares. I think I've spent nearly my order's worth in airtime waiting for your call centre to do anything so I'm rather leaving this well deserved review here.</p>
0 replies
112 months ago
Illegal advisory + Disgusting follow-up
<p>On 28 January 2017 I called to get a quote on car insurance. I've wanted to avoid this, but discovery is just not helping.</p> <p> </p> <p>The adviser, a Mr Nkonyana, (a pushy salesman to say the absolute least) began assisting me. After explaining to me the benefits, costs and extents of the insurance I was looking at he asked for my bank account details.</p> <p>I presently already have insurance and was not yet sure how long a notice peroid I would need to give them before taking on new insurance and so I was not comfortable giving my account details nor accepting the quote and asked that he call me closer to the time at which I would be ready to take on the quote, 1 March 2017. Mr Nkonyana however told me that my quote will have expired by that stage and would increase if I asked for a requote. I asked how long the quote lasts and he avoided the question. He also said to me that NO insurance company in South Africa has a notice period to cancel the insurance - thus accpeting the quote now wouldn't cause a problem for me as I could instantly cancel my other insurance. He once again pressed for my account details. I was now more hesitant, feeling quite intimidated to take the quote now or lose out, however I asked again how long the quote is valid for. At this point he hesitantly told me the quote is valid for 60 days.</p> <p>I was irritated and angry that a certifed finacial advisor of Discovery was lying to me to make a sale. I said to him quite harshly that he was "talking kak" to get me to buy into the product (which he quite clearly was). At this point, having been caught in his lie, the consultant hung up on me.</p> <p> </p> <p>I sent a request to Discovery, ref ********** 113, to send me the recording of the conversation between myself and Mr Nkonyana. Over the weekend some seeminly concerned people asked for me ID number to help resolve but unfortunately I missed their call yesterday. I tried to get in touch with them myself today (Wednesday) via phone. The insure department could not assist. A man by the name of Vusi said he would have Mr Nkonyana's team leader contact me. Mr Nkonyana seemingly blocked that message and called me himself, flatly asking if I accept my quote. I said I wanted the recording of the call we had had and he asked me why. I explained that he had misinformed me - he became defensive and then aggressive. I maintained I just wanted the call recording. He refused to pass me on to his team leader and hung up on me. I don't know if he passed on a request to call me.</p> <p><br />All I want is the recording of the conversations between myself and him to submit my complaint and have something done about this deplorable behaviour. Lying/misinforming clients as a finacial advisor/representative is illegal.<br />Then if someone could help me get some car insurance that be great to...</p> <p> </p> <p> </p>
224 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)