YM
Yoli M
Active since Feb 2017
28
Reviews
0
Industries
Reviews
28 reviews1 month ago
“Unredeemed Voucher Expired – Companies Refuse to Fix Their Mistake”
I am extremely frustrated and disappointed with the poor service I’ve received regarding a so-called “free gift” voucher (EPB7875230) from Isabel Garcia and Platinum Life. I reached out well within time to get assistance with redeeming this R600 voucher, yet despite my efforts, I was never properly assisted. As a direct result of this lack of support, the voucher expired without ever being used something both companies have already acknowledged and can confirm on their end. So here is the simple question: if the voucher was never used and the failure lies in your inability to assist me in time, what exactly is the problem with re-issuing a new voucher? Instead of resolving this quickly and professionally, I’ve been dragged through endless back-and-forth emails with so-called “specialised client liaisons” who have proven to be anything but helpful. All I keep receiving are apologies not solutions. This matter could have been resolved long ago by simply re-issuing the voucher. That would demonstrate actual customer service and accountability. Instead, I’ve experienced delays, incompetence, and a complete lack of ownership. At this point, I am tired of the run-around. A replacement voucher would have resolved everything cleanly and without unnecessary frustration. It is a simple fix. Please don’t come back with another apology, come back with a proper resolution. Surprise me by doing something effective for once, not by continuing this cycle of poor service.
53 replies
1 month ago
“Customer Service Failure Cost Me My R600 Voucher”
I am extremely frustrated and disappointed with the poor service I’ve received regarding a so-called “free gift” voucher (EPB7875230) from Isabel Garcia and Platinum Life. I reached out well within time to get assistance with redeeming this R600 voucher, yet despite my efforts, I was never properly assisted. As a direct result of this lack of support, the voucher expired without ever being used — something both companies have already acknowledged and can confirm on their end. So here is the simple question: if the voucher was never used and the failure lies in your inability to assist me in time, what exactly is the problem with re-issuing a new voucher? Instead of resolving this quickly and professionally, I’ve been dragged through endless back-and-forth emails with so-called “specialised client liaisons” who have proven to be anything but helpful. All I keep receiving are apologies not solutions. This matter could have been resolved long ago by simply re-issuing the voucher. That would demonstrate actual customer service and accountability. Instead, I’ve experienced delays, incompetence, and a complete lack of ownership. At this point, I am tired of the run-around. A replacement voucher would have resolved everything cleanly and without unnecessary frustration. It is a simple fix. Please don’t come back with another apology , come back with a proper resolution. Surprise me by doing something effective for once, not by continuing this cycle of poor service.
106 replies
1 month ago
FRUSTATED CUSTOMÈR
{P00001-2602160010} I am extremely disappointed with the service I have received from PepsiCo regarding contaminated White Star maize meal purchased at Shoprite in Newlands East. The product had visible mold well before the expiry date and caused my partner and daughter to become sick. I have kept the remaining contents in its original packaging for proper testing as requested. After two weeks of waiting and following up, the company’s solution is to refund the R100 I spent and add only R60 on top, totalling R160. This feels dismissive considering the health risk and distress caused to my family. I have tried to remain patient, but the lack of urgency and accountability is unacceptable. I expected a far more responsible and serious response to a food contamination matter. Very frustrated customer. Mandisa Y Mkhize Mkhizemy89@gmail.com 078 865 5586
0 replies
6 months ago
Betway is SHADY !!!
"I'm appalled and infuriated by Betway's deceptive practices! They took my winnings and converted them into a 1ForYou voucher without my consent. Now I'm stuck trying to redeem my own money on unfami**** platforms. I demand my money back in full. This is unacceptable and exhausting. Betway's *****ulent behavior is ridiculous. I expect immediate rectification. Warning to others: beware of their shady practices!"
212 replies
6 months ago
BETWAY ACCOUNT STILL UN-ACTIVE
I am still waiting a call 📞 I can’t even create a new password no OTP is sent to me !! I am FREE now till 3pm …….. it gives me an error “you have 3 codes within the expiration time please contact support” but url dropped me a text yesterday that I can create one & gain access to my account BUT I AM STILL DE-ACTIVATED I am so frustrated right now by urs service ! Call me urgently & have my account re-activated !!! I am always free from 11am - 3pm 🕒. Can we just get this sorted now !!
53 replies
6 months ago
Dissatisfied !!!
My account was hacked my winnings were converted to vouchers & now no one seems to be assisting me on TIME with re-activating my Betway account I have sent through an email with requested documents & I have had no response I spoke to Thabang today who couldn’t even give me a specific TAT on when this will be SORTED out I need someone to URGENTLY have my query looked at & have my account REACTIVATED so I am on time for this weekends games !!
371 replies
9 months ago
Urgent Complaint Regarding Incorrect Loan Terms & Unauthorized Debits
Dear Unifi Credit Team, I am writing to express my extreme frustration and disappointment regarding my recent loan experience with your company. I app**** for a loan of R1250, and the repayment terms were clearly stated as over 3 months. However, I am now seeing deductions scheduled over 6 months, which is completely unacceptable and not what I agreed to. This is misleading and *********. To make matters worse, your contract incorrectly states the first debit was on 31st June, which is not even a valid date. The actual first debit was in May, which again proves something is seriously wrong with your documentation and processes. Let me be clear: I will not accept this manipulation. You are not authorized to debit my account any further. If you proceed, I will escalate this matter publicly via Hello Peter and other consumer complaint platforms. I am also considering reporting this to the National Credit Regulator (NCR) for further investigation. Charging R2130 for a R1250 loan over six months is absolutely outrageous and borders on predatory lending. Not even commercial banks operate with such excessive charges. Fix this immediately and confirm in writing that no further deductions will be made from my account. I know exactly what I app**** for, and I will not be taken advantage of. 🤬
0 replies
23 months ago
Incompetence service
I want to start off that I reported a *****ulent acc which I had deposited funds into within immediate affect my bank was able to freeze it & I am most grateful 2 days the Capitec account which I had deposited the funds to off which was an investment acc paid out my funds I was so happy I went back & contacted my bank regarding CLOSING the case it’s been a 2 week BACK & FORTH request I am appalled about this have EXACTLY produced the required affidavit at the bank of which was emailed by them directly as per the email instruction from the investigator who is TOTALLY unresponsive & unreachable Ashwin Manuel (investigator) handling my case all of this is time consuming and your ghosting is of complete incompetence & inconveniencing I request an email and call back urgently that case GFCFS-96106 be resolved & Capitec be reached out to so the Capitec account is re-opened !
0 replies
34 months ago
FALSIFIERS!!!!
I am so appalled by this Company NIMBLE and its LIES!! THEY TELL YOU 1 THING AND WHEN YOU open THE APP ITS SOMETHING ELSE not ALL OF US ARE dumb & NOT TECH SAVY!! I was offered a discount of R1500 UPON opening the app it says a huge amount and when I called in the lady I spoke to revealed that THERE WAS NO PAYMENT plan/arrangements made NOR internal comments that I had been offered a discount of R500 over 3 consecutive months same agent requested I stay on the line to be transferred to Yanga who originally set up the payment plan Yanga mumbled on the call and told me lies COULD NOT even answer my questions kept mumbling away!! Now listen REMOVE me I will also STOP the debit order from my bank account immediately such ****mers!!! I am still waiting for Ynaga to send the call recording!!
120 replies
38 months ago
I am closing my bank account with NEDBANK! Worst service EVER!! gOod RIDDANCE!!!
I am closing this BANK, called in 3 TIMES today with no help, instead was transfered from 1 person to the other having to REPEAT myself 3 times and on ALL calls they were dropped I am ****ed !!! Ref No: 33001345321
0 replies
Review Distribution
5 Star
1 (3.5714285714285716%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
27 (96.42857142857143%)