Active since Feb 2017
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8 reviews8 months ago
A Dream Wedding at Riverside Castle
Our Italian-themed wedding at Riverside Castle was a visual ode to La Dolce Vita. From the moment guests arrived, they were swept into a world of elegance, romance, and charm. The venue was flawless - arched stone walls, lush gardens, and golden light that set the stage for a once-in-a-lifetime celebration. The food? Bellissimo. A generous buffet overflowing with flavour and abundance - every bite a celebration of tradition and joy. The DJ kept the energy alive with a perfect blend of classics and dance-floor favourites that had everyone moving from aperitivo to midnight. But what truly made the day unforgettable was the staff. They didn’t just meet expectations - they exceeded them. Thoughtful, attentive, and genuinely invested in our joy, they brought warmth and grace to every detail. Guests stayed until the very last minute - not because they had to, but because they didn’t want to leave. The night ended with bonfires under the stars, laughter echoing through the courtyard, and hearts full of love. Everything was perfect! A huge thank you to Riverside Castle for giving us a wedding that felt like a love letter to Italy. For anyone dreaming of a fairytale celebration, this is where it comes to life.
0 replies
29 months ago
Lost a potential client
As a frequent traveler and car renter I am very dissatisfied with Woodfords. They cancelled my reservation because I did not have a credit card, but only a Business Visa debit card. It was very surprising as the majority of previous rental companies I used (locally and internationally) accepted my Business Cheque Account Visa debit card for the security deposit. This is not my concern though as it is their problem if they only want to accept credit cards. My issue is that I paid l a rental fee when making the reservation and the money has not been refunded. I should have actually been refunded whilst still in their shop and thinking back I should have demanded it whilst I was there. I have been trying to get a refund from them for a week and the only response I get from them is that it is with their finance department. I contacted their customer service person, Junaid, repeatedly but he was not helpful at all. He keeps sending me the same message over and over again, without addressing any of my concerns or questions. He keeps saying that their refund policy is 14 days. I have checked their Terms and conditions and Woodford’s refund policy states that they action refunds immediately after return, and you should receive the amount between five to seven working days later. A customer service representative should be aware of this and not be giving false information as it pleases them. If they actually provided me a service or if I rented a car... by all means hold on to the money for 14 days. But the rental agreement was cancelled. As a business owner - if a transaction is cancelled - we issue refunds within 24 hours as the money is not ours to hold on to for any reason. I had unexpected expenses due to having to pay another company for rental fee which now has had a snowball effect as that money was intended for other purposes. Junaid did not provide me with any contact details of their finance department or their management after I requested a few times. He acted like he had no power or responsibility to solve my problem. I have consulted with my legal team and they have advised me that Woodfords have breached their terms and conditions and violated the consumer protection laws. They have no right to withhold my money for a service that they did not deliver.
142 replies
37 months ago
Bly weg
Die swakste diens wat ek ooit beleef het van enige tak van enige courier. Useless!!!
0 replies
65 months ago
Terrible
Worst courier service so far. Not timely at all. Packages take weeks to be delivered. Not efficient. No communication. Call centre / operarions don't answer phones. Online tickets and emails don't get answered. Just a really bad and expensive experience that reflects badly on our company. We have never had so many calls about parcels not being delivered. Stay away.
0 replies
68 months ago
Doesn't get much worse than this
The most unprofessional people I have ever dealt with. Not sure which of the rude women I spoke to but same story...Intercare medical bill not covered by my Medical Aid months ago (even though I spoke to medical aid whilst being at Intercare to check if I should pay cash or claim. I was advised I have 2 out of network visits and should claim). Not sure if Intercare tried to claim or not. But the bill was unpaid. Intercare apparently could not reach me in months as my details have changed (which it has not, same number for over 20 years). Upon investigation I found that their details still reflected my wife and her ex partner's details from 15 years ago. It seems the admin at Intercare make clients complete the detail forms on every visit and don't even bother updating on their system (only the medical aid info was updated). I personally have updated my contact details with them on 3 occassions. Account was handed over to Schulenburg. I then paid the initial Intercare fee (R800) and waited for response from Schulenburg as to why I was handed over and needed to pay high collection fees (R985) even if Intercare never sent me an invoice or bothered to notify me about any outstanding monies. If they did I would have immediately paid. I wanted clarity on why my details were never updated on their side. I find it unfair that I get punished for their inefficiency. No response from Schulenburg. Today when asking her about the email she said she never received any email from me and then accused me of bad mouthing her client while I was simply stating the facts as above. Thereafter she very rudely said she is immediately blacklisting me and will see me in court where I will pay her R6000. And before hanging up she made sure to let me know as we own a company they will be taking posession of that as well. They are a horrible bunch with no manners, no communication skills and zero professionalism. The whole experience with Schulenburg disgusts me.
0 replies
87 months ago
The terrible service continues
On 3 Dec 2018 I cancelled my contract due to continued bad service received from cellC after 16 years of being with them. In order to do this I had to pay all outstanding and future monies to cellC. This amount was R975 I made the payment on 5 Dec 2018 On 13 Dec 2018 my change to prepaid was complete and I had to purchase airtime and data. Since 5 February my services have been suspended. Funny how I thought a prepaid would cause me less hassle.... On 6 Feb 2019 a cellC customer service agent confirmed that this was not due to anything I have done but rather the fact that the payment of R975 in Dec was never allocated to my account. She said it would take maximum 48 hours for services to be reconnected. The 48 hours has past and still my services are suspended. The person I spoke to at cellC this morning insist that my account is in arrears for Dec and Jan and that is the reason for suspention. The more I try to explain that I had to pay all outstanding fees in order to move to prepaid the more he insist that I am in arrears. He also refused to put me through to his manager. CellC cannot give me FINAL payment amount (confirmed in store and telephonically), cancel my contract, move me to prepaid and then invoice me again. What for??? I had no benefits in Dec or Jan In the meantime I am losing business due to the fact that I cannot make calls, use my email or whatsApp....
630 replies
93 months ago
Terrible terrible service
I never thought the day would come where I'd leave Summit dissapointed but here we are... just got back from an evening at Summit Menlyn which can only be described as terrible. A short recap of the evening: - Got seated at our table which we booked for my Mother's birthday - was told to inform the waiter it was a birthday, we did - got our drinks after a long wait, wine was left standing on the bar counter just behind us for 20 minutes so waiter could serve all drinks together - Ordered 2 salads to share as starters. Compared to the portion sizes at the Parkview branch these salads were embarrasingly small. - asked for 2 more wine glasses. Not sure what the issue with the glasses were but after 25 minutes they were wiped by one of the employees with his sleeve also put on the bar counter and left there. I got up to get them and our waiter appeared refusing that I take it and after another 5 to 10 minutes of wiping the glasses with a tablecloth brought them to the table. - when ordering mains we were very clear about how the steaks should be cooked and that my burger should be extremely well done...close to being incinirated. - Food arrived. Well done steak was medium. Medium steak was well done. My burger was raw inside. - Luckily the two steaks could be swopped - My burger arrived about the same time my family finished their meals - For dessert I had brownie and the rest of the table ordered creme brulee. My brownie was fine, all 5 creme brulees however had not been finished off with the burnt sugar. Not sure if the chef at Summit knows that the burnt sugar on top is what makes or breaks a creme brulee... The creme brulees finally returned to the table in drips and drabs with such a thick layer of sugar...but it was better that nothing. - Eventually the bill came and once again a problem. Item on the bill that should not have been there. Throughout this out waiter seemed to have a bit of a bad attitude as he was no longer friendly and just plonked stuff on the table or removed them without saying a word. So to sum up...we mentioned it was a birthday and it was not aknowledged. Throughout the evening we could not once enjoy a meal together. With maincourse and dessert I ate alone. Our waiter did not apologise for any of these things even once. Even with all these problems and food being sent back and forth from the kitchen we didn't see a manager at all. And as there were only 9 tables in the entire restaurant with patrons it was impossible not to miss. The service was pathetic. With so many waiters standing around and what looked to be 2 floor managers (one upstairs and one downstairs), an empty restaurant and a clueless chef I am truly disgusted and even more so after having to pay almost R2500 for this experience. We expected so much better. We are used to so muxh better. If this is the standard of service at Summit Menlyn they should rather send their unhelpful staff home and close their doors. Not sure what went wrong but aggenee....nie weer nie dankie
0 replies
108 months ago
Terrible service
<p>Yesterday my phone gave one ring and stopped. Immediately after that I received the following email:</p> <p>CCD Couriers has been unable to contact you to arrange delivery of your FNB Card.Please contact our office on telephone ********** 023 Ref</p> <p> </p> <p>I immediately returned the call and requested that my replacement FNB card be delivered to my branch not to my house (as initialy arranged with fnb). To save time in trying to explain to the CCD courier representative on the line I gave my street address. Delivery was scheduled today between 11am and 1pm. </p> <p> </p> <p>Message received: Please note that we will deliver your FNB Card on May 23 2017 between 11 -1. Please have your ID available for verification.</p> <p> </p> <p>Because of this I moved around all my appointments and responsibilities to be here for the delivery.</p> <p> </p> <p>At 12:30 I received this sms:</p> <p>CCD are experiencing delays, we apologize for the inconvenience. An agent will contact you soonest. Or contact CCD on: ********** 023 Ref 123</p> <p> </p> <p>I immediately contacted them. It is now 13:50.</p> <p>First person I spoke to assured me that she will call the delivery agent who would call me right back...hasn't happened. Second person hung up on me. 3 rd person hung up on me. 4th person tranferred me to a 5th person who hung up on me. 6th person transferred me to a line that went dead and all these people had my reference number as well as my phone number....none have had the decency to call back.</p> <p> </p> <p>Not even 1 of the call centre agents have any idea about customer service. They are rude, incompetent and unhelpful. I am shocked that an institution such as FNB would employ such a pathetic service delivery company.</p> <p> </p> <p>It is less hassle moving to a new bank than dealing with CCD courier.</p> <p> </p> <p>According to their web: CCD Couriers is Africa's foremost secure courier delivery service and they pride ourselves in reaching over 100 million consumers across Africa since establishment in 1995.</p> <p> </p> <p>From personal experience and what others have said they have nothing to be proud of. </p>
56 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)