DN
Danie N
Active since May 2011
11
Reviews
0
Industries
Reviews
11 reviews2 weeks ago
Great service - Vuyo
Great service from Vuyo. From initial contact, to our first meeting to sign off. Fast and on point throughout our engagement. Thank you for your professionalism and the great customer experience.
15 replies
20 months ago
Thank you to Clint, it was a great experience from beginning to end
Thank you to Clint, it was a great experience from beginning to end. I would highly recommend him and his team.
70 replies
26 months ago
Tumi Meje
Thank you Tumi for your quick and thorough feedback with regards to a customer query raised with regards to my system. Much appreciated.
70 replies
85 months ago
Dodgy business practices
Most ridiculous customer service and dodgy business practice from Cool Ideas. Less than a month ago when I wanted to upgrade my package I was allowed to do so telephonically with immediate effect. When I wanted to downgrade my package today an extremely condescending Telisha Bharath was unwilling to process my downgrade telephonically, I am expected to send an email . She told me this has been the required process since the inception of Cool Ideas, when I then asked her why I was able to do an upgrade telephonically on the 25th of April 2019 she contradicted herself by saying this is a new policy (implemented in the past 26 days... yeah right). This is once again an example of a supplier more than happy to make it as easy as possible for their customer to give them more of their hard earned money, but making it as difficult as possible to downgrade or cancel a product. Shame on you. For now I have downgraded the service via email... but as soon as I have decided on the new ISP I will move to, I will cancel my package.... via email
0 replies
110 months ago
Not so premier banking
<p>I received an email from FNB that my FNB Private Clients Cheque card is about to expire in a month's time, and I have to apply for a new card. My first issue is why do I need to apply for a new card, surely they should automatically raise the incident on their side automatically and just contact me to confirm the delivery/pick up location and date (this is what Investec does). I then went ahead and phone the Premier Suite's number - my dedicated team of bankers.... After holding for more than 5 minutes I became blisfully aware that there are definately no dedicated team of bankers, and my higher monthly bank fees has not saved me from having to use the general call centre. Not impressed at all.</p>
74 replies
114 months ago
Pathetic service
<p>My contract with vodacom would have come to an end on 10 Dec 2016. I proceeded to email ********** on the 2nd of Nov 2016 to give notice (with my ID attached) that my contract must be cancelled and converted to prepaid so I can port to another provider. When I have not received back any feedback by the 24th of November I sent another email to highlight my original email and the fact I have not received any feedback. On 12 November I saw the contract was still active, I have now phoned on 3 occasions, the number given for cancellations. The first two times the agent said they have processed the cancelation, but they did not. The last call today, the lady wanted to charge me an early settlement fee on the contract (which concluded on the 10th of December). When I told her that the contract ended on the 10th already she put the phone down. Surely vodacom is not so naive to think I will stay with them because they are ignoring my request for cancellation! Meanwhile I can not port to my new contract that I have taken up. I need vodacom management to contact me asap to resolve. Everything up until today could be put down to administrative blunders, but the lady who cut me off was pathetic customer service, and I want the call to be logged and the necessary disciplinary process followed.</p>
75 replies
127 months ago
Non delivery
I am completely appalled by the pathetic service by pnp online. I placed an order online for products I needed for a birthday party I was hosting. I selected the more expensive early morning time slot as I needed the groceries for the midday party. The groceries have not been delivered yet and the call center can't help me.... Technical issues.... Fool me once. I will not support Pnp online or any other Pnp store any time soon.
99 replies
130 months ago
Collection
Yesterday was the third day in a row that RAM did not stick to the general time of day agreed on to collect an item. As a result I was in a meetings and the collection could not be completed. Very poor service. Definitely not doing business with RAM again after this.
100 replies
131 months ago
Mobicell Repair
I recently purchased a Mobicel Air cellphone from takealot. The phone's screen broke two weeks ago, but sadly due to Mobicell not being a main stream phone supplier the normal cellphone repair shops does not carry the necessary replacement part to fix the phone. I contacted Mobicel and they explained that they can replace the screen for me at a cost of R1500. However this repair has to be processed through the vendor I purchased it from. I.e. if I bought it at Foschini I would take it back to the store, they will in turn send it to Mobicell for repair, after which I will collect if from said store (not sure how payment will be processed). I contacted takealot customer services to find out how the repair process works, takealot was unaware that any such process exists (I phoned multiple times). Mobicell then gave me the following information: Kindly log a collection with Take a lot directly
100 replies
Review Distribution
5 Star
4 (36.36363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (36.36363636363637%)
1 Star
3 (27.272727272727273%)