RJ
Rueben J
Active since Feb 2017
9
Reviews
0
Industries
Reviews
9 reviews44 months ago
Rubbish Customer Experience buying online from Makro
Makro has to be the worst retail franchise to purchase online from, i bought a picnic bench on the 27 August via their online platform, the order said it would be delivered in 2 days based on the store i chose, i literally live 2km from their store in Strubensvalley, it took them 5 days to change the status of the order to "packaged" and finally on Friday the 2nd it was changed to handed to courier with an email confirmations "Order on its way" its the 7th today another 5 days after its been "on its way" and yet its not here. i called in yesterday to follow up on this order but no proper feedback is given only that they apologise and will follow up on my order, i asked how will i get feedback they say the status on the order, i told them its not good enough, i want the name and contact number for the courier company, after putting me on hold for almost 11 minutes they said they cannot give it to me, they only communicate with them via email, i have had it, this is totally unacceptable, i want to see if they will respond to my complaint and do something about it because thier call center couldn't even do something about it. my order no is: MAK3832087
134 replies
52 months ago
This was the most efficient claims experience ever recieved, Victor N****eni deserves employee of the month, kept me up to date via email and was prompt to call as well, always responds to his email, made me feel like a valued client and for that I am tha
This was the most efficient claims experience ever recieved, Victor N****eni deserves employee of the month, kept me up to date via email and was prompt to call as well, always responds to his email, made me feel like a valued client and for that I am thankful. Keep it up.
53 replies
53 months ago
Worst claims experience ever.
I'm having the worth claims experience ever with my beloved MiWay insurance, my claim is pending a managers approval for payment for almost a month now, every time you follow up they say "I've requested the manager to call you" I've left several of these message, when i ask to speak to the claims manager they say they only have email not a direct line, when i asked to be cc'd in the email they say its internal only we cant. I have no had it and I'm resorting to a bad review, my claim number is: C1407782
53 replies
54 months ago
MiWay Cares for their Clients
I've been with MiWay since 2012 then moved away for about 2 years then they called me and asked me to come back, insurance can be a headache and has many ups and downs, today's rating is based on a personal experience, i contacted MiWay through chat to advise them that my employer is liquidating and my situation is not great at the moment still seeking work, I've asked my a reduced premium. I was then assigned Ofentse one of the senior consultants, and she called me, reviewed my policy, offered me a discounted premium which was still too high, she then went and jumped through hoops and came back after consulting her manager and managed to reduce my premium with a nice discount, so based on this experience, thank you, keep up the great work and keep on rocking.
53 replies
110 months ago
Charge for non existing services
<p>I have a telkom LTE contract 20GB a month of data for R399 a month, i went to the Clearwater Mall telkom store on the 18th March 2017, i was assisted by consultant Winnie, who advised me she can upgrade my 20GB account to a 30GB account for an extra R100 i agreed and she processed the request, she told me it would take immediate effect and i would be given prorata data for the rest of the month, i was left with 5GB of data of my 20GB for the month and monitored it closely every hour, everyday to see when the change goes through, but nothing, a new month came and i thought ok maybe i'll be on a 30GB package now from the first but still my account said 20GB of 20GB on the first of April. today on the 06th April i get an invoice from telkom charging me for 1. R750 migration penalty. 2. R177.06 30GB prorata data 21st March to 31st March 3. R499 for 30GB data 1st to 30th April 2017 4. R123 CR for a 20GB discount. an invoice totaling R1302.22 and to top it off when i get home and loginto my telkom account on my router it still shows 20GB cap. </p> <p>I wont be a victim like so many other south africans being fooled by Telkom's incompitence and terrible service, i wont be charged unnessesary and incorectly when i was told: 1. An upgrade is free a downgrade or cancellation has penalties, 2. ill only pay R100 more per month keeping my router and my contract term starting all over again for a new 24 month term. 3. ill be on a 30GB plan as soon as i leave the telkom shop and yet 3 weeks later im still not.</p> <p>Telkom, i suggest you call me immediately and sort out your mess or cancel my contract and fetch your router and i wont be paying you a cent.</p>
165 replies
111 months ago
I'LL NEVER BUY A HONDA BIKE AGAIN
<p>My Honda CBR300R is less than a year old, after 3 months or so my oil pump gave in and my bike was booked in for a engine job where i purchased the bike (Honda Eastrand) the bike was repaired under warrantly as all my services were ontime. again in December 2016 the bike left me on the highway, engine just stalled and it wouldnt start, i booked in my bike at Honda Westrand as it is the closest dealer to my home, my bike was booked in arround the 14th December 2016 and is still at Honda Westrand today 03rd March 2017. the Service Manager Johan Ellis never contacts me to keep me updated, i constantly call for updates, i was told theres a faulty bearing and there's a global recall for my bike (ive never ever heard about this recall) i keep calling to follow up and i hear the same excuse everytime "its a big job it takes time, we dont want to rush it" but they are fixing other bikes and not prioritising mine, this is beyond terrible service, Honda SA needs to do something about imperial Honda Westrand and the service manager as well as my bike less than a year old that keeps breaking. im very disapointed, i always thought these bikes were strong, all i utilize it for is commuting to work and back 3 days a week.</p>
0 replies
111 months ago
3 MONTH LONG BIKE REPAIR!
<p>My Honda CBR300R is less than a year old, and left me on the highway, engine just stalled and it wouldnt start, i booked in my bike at Honda Westrand as it is the closest dealer to my home, my bike was booked in arround the 14th December 2016 and is still at Honda Westrand today 03rd March 2017. the Service Manager Johan Ellis never contacts me to keep me updated, i constantly call for updates, i hear the same excuse everytime "its a big job it takes time, we dont want to rush it" but they are fixing other bikes and not prioritising mine, this is beyond terrible service, Honda SA needs to do something about this! </p>
0 replies
111 months ago
WORST BANK EVER!!!!
<p>I am a client with FNB for over 14 years, lately they have a tendency to freeze my "Platinum cheque account" without informing me and without a legal or valid right or reason, my salary is paid into an account that i canot transact from in any way, no card swipes, no transfers or payments nothing! I regret switching so many family members, collegues and friends over to FNB i was sadly mistaken in thinking they are so awesome, now i have to move my business account, entire family's accounts and all those i convinced to chose FNB.</p>
56 replies
111 months ago
Telkom's Pathetic Service
<p>I'm a LTE contract client with Telkom, i applied for an upgraded subscription in January as well as updated my change of banking details with them in the northgate branch, a month later when i went back to the store to follow up they told me telkom has a backlog of requests and they cant do anhthing to speed up the process i just have to wait.</p> <p> </p> <p>Secondly my account is now suspended and has been sinc the 15th of feb, the day my account (new bank details) was debited the same day they cut my services, I called the call centre 5 days later to try and reactivate my services, and they tell me it will take 14 working days, i expained to the consultant Lucas Morepe that i cant not have internet while i paid for the service, he said he i must send him the proof of debit order which i did and said he will send it to the activations department to activate my line, im still off line and its 10 days later. very frustrating, i paid for 20GB data which will go to waste now and doesnt roll over to the following month!</p>
112 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (77.77777777777777%)