WM
Wonder M
Active since Mar 2017
8
Reviews
0
Industries
Reviews
8 reviews17 months ago
Repair gone wrong
I took in a pair of shoes for repair in April 2024. The glue had come off on the sole so it needed re-application of the glue. The guy who helped me suggested he stich the shoes so they become durable, to which I agreed. Upon collection, I discovered the shoes no longer fit me as they have shrunk. I have since been visiting the outlet as they went on to re-stich and replace the soles and the shoes still do not fit me. I had already paid for the repair so they offered to refund me my repair costs, which they honored. They went on to get the shoes stretched and still the shoe do not fit me. The final update I got from the manager is that there is nothing further that they can do about the issue and it was indicated to me that I brought my shoes in for repair at my own risk. What kind of consumer service is that? Surely this cannot be legal from a consumer act perspective.
56 replies
25 months ago
Very poor aftersales service.
I bought about 50 Elegant cupboard handles and during installation I found 2 defective on the threads. I took them to Gelmar Willowbridge and they refused to replace them with the manager telling me about the 60 day return policy, not even willing to understand my frustration.
0 replies
52 months ago
MTN expired data issue
I bought a 15 gigabyte data bundle from MTN and all of a sudden there was no coverage for more than five weeks. The coverage was only restored on the evening of 23 December 2021 but it did not even last a week then it was down up to this moment of this article. My main issue is by the time it got restored, my data bundle balance was zero as it had already expired. I complained to MTN and all that has been happening is a back and forth email communication of apologies and nobody seems to want to address my data issue. Why does data have to expire anyway? This seems like a rip off that ICASA needs to look at. I called customer care, they then routed me to the coverage department, who also tried routing me to their data department by giving me an 083 1555 number that I called and got a response of the number not existent. I am being sent from pillar to post and this is quite frustrating. Such a huge organisation does not have a clear channel for addressing a mere data issue. It is unfair for me as a consumer to buy data and not being able to use it due to the incompetence of a service provider. I now have to suffer because of a service defect that is out of the control of the consumers.
0 replies
64 months ago
Not so great customer service
I bought a second hand HP laptop. The delivery was quick, thanks for that. I have only one issue that left me dissatisfied. We agreed that I will get an upgraded RAM on my laptop as a discount trade-off. Before shipping, I was advised that the RAM upgrade was unsuccessful, then we agreed that it be abandoned (RAM upgrade). Gone is my discount. Upon receipt of my laptop, I discovered a few missing *****s on the back cover and some were loose. I reported that and I was told that the *****s were lost during the repair, which I was not told before shipment. I was told they could help source the *****s but then that's where it all ended to this moment. I am sure that cannot make me a satisfied customer. If you keep quiet they also keep quiet. When you talk, it's only then that they try to see your point of concern.
0 replies
79 months ago
Excellent service from Khanyisile at the Sandton Discovery Insure Assessment Centre.
I received excellent service from Khanyisile at the Sandton Discovery Insure Assessment Centre. She assisted me with great kindness and I didn't struggle at all as she explained everything clearly to me, and that put me at ease.
105 replies
81 months ago
Custom Made Covers unethical behaviour
I ordered an amplifier carry case from the business. In fact this was a repeat order, This time things went all wrong. First the order got lost because the owner shipped to the wrong address (taking note that this is a repeat order) . After some up and downs to post offices, the parcel was returned to the sender and it was shipped again to me with the correct address this time. After about two months or so I finally received the parcel and guess what, this is not what I ordered. (taking note that this is a repeat order). I contacted the owner (Mike) to find out why he sent the wrong item. He said he will sort it out and that was the end of our conversation. He no longer takes my calls nor reply to my messages, both email and whatsapp. He actually hangs up as soon as he hears my voice. It has been over a year now and I have not heard from him. I consider this kind of behaviour to be unethical. I have been doing business with them for more than four years, now this. MY money is gone down the drain and I am stuck with an item that I do not need at all.
0 replies
88 months ago
Bad service experience
I took my car in for service at McCarthy Toyota Edenvale in the morning of 24 January 2019 and I was dropped off at home with the agreement that I will be fetched once my car is ready for collection. I got a call from my service adviser on the day (Gideon Mohale) at exactly 13h01 to let me know that my car is ready for collection and the driver will call me when he leaves to come fetch me. At exactly 15h12, seeing that nobody is contacting me, I called the service department to inquire about my collection status. I spoke to someone in the service department (Busi) who told me that my service adviser has left but she will check with the driver regarding fetching me. She (Busi) did get back to me at exactly 15h40 to inform me that she managed to locate the driver and he confirmed that he will come fetch me. After a long wait, I received a call at exactly 16h46 to let me know that he is on the way to fetch me. After a long wait, I made several calls to McCarthy Toyota Edenvale from 17h51 till around 18h21 to try check on the status but there was no answer , obviously knock off time. It is now 22h46 as I type this memo and still no one has spoken to me regarding my car to this moment. I find this very appalling and extremely disrespectful and unprofessional that my car has to leave my sight overnight without my consent. No communication at all from the branch and this is clearly disrespectful to customers. This raises concerns regarding the rattling noise on the steering wheel that I have encountered since the first day I got my car of whether it has been attended to as I have been reporting it and I get the feedback that nobody in the workshop can see anything wrong. This is a very bad service experience, I must say.
0 replies
111 months ago
No delivery
<p>I purchased an LG washing machine through TV And Appliances Direct on 17 February 2017, which is supposedly to be delivered directly by LG themselves to the end-users. To this day, 03 March 2017, I still have not received my delivery. There is no correspondence from LG whatsoever. This is so unlike the popular LG I must say.</p>
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)