NC
Navine C
Active since Mar 2017
11
Reviews
0
Industries
Reviews
11 reviews19 months ago
Unlucky Fish Chips - Kalk Bay
I am currently waiting for 56 minutes at Kalk Bay branch, Cape Town, for an order of fish and chips. Yes irs a public holiday tomorrow abd long weekend but the cashier should not say that waiting time is 15 minutes. Also, do not take customer's money unless you you have informed thatcl waiting time exceeds one hour. I have a tourist with me who cannot spare an hour... not fir waiting. A simple solution is sign board stating what the waiting time us. I am quite irritated......and still waiting
53 replies
22 months ago
****, *****, theft, disgrace
*****! Disgusting! This is not a hotel, it's a scheme for creaming off money and then placing guests into low grade dangerous accommodation. They first took my money then walked me 2 blocks to another place called City Lite, which is some local residency for Indian people, with s disgustingly low standard. The room had zero wifi, the aircon sounded-off like a lawnmower every 20 mins. Sheet were spotted with blood. I complained...they replaced the sheet with a another which also had blood droplets on it. There was also blood against the wall. I went to the tiny lobby to get connected to wifi, not noticing a hole, covered with a plank, on my left side. I fell through this hole with and my left leg was cut, bruised, skin sc****d off on the right leg, bruise on my back and muscle spasms. The staff were numbed into inaction, clearly this had happened before. NEVER book through Hotel King Plaza near Delhi Airport...NEVER! There are many good alternatives next door, but if this hotel had simply said they had overbooked, I would have gone elsewhere. They are *********, thieving, irresponsible and *******. All online accommodation sites must remove them immediately!
0 replies
29 months ago
Misleading advertising
Last week my 90 year old mother bought two packs of toilet paper, thinking that she had scored a huge bargain. The adverts claimed that two packs (18 rolls) for R110 and one for R125. I then fell victim to the same impression ... not having noticed that it was R110 per pack for two packs... the latter being in very very small print. Since I am normally rushing with little time to check details, I realised later what my nontagenarian mother's complaint was. This is misleading advertising. I will report this to the Advertising Regulatory Board. Unfortunately this site does not allow me to upload the actual picture of the in-store advert.
0 replies
35 months ago
*****ulent disgusting Establishment in Java, Indonesia through Booking.com
This establishment is listed on Booking.com It advertises very low prices but when you get there they double the price and claim they are not part of Booking.com I received a message before arrival saying that my credit card was not valid. They then took cash from me, almost twice the amount. I have informed booking.com about this *****ulent place but they are still listed. The place itself is disgusting, toilets don't work, dirty, unpleasant to live in. Don't ever book here: Address: SPOT ON 1889 Mbuahpage 0000, Jl. HS. Ronggo Waluyo, Dusun Kaum Jaya Kec. Telukjambe Tim., Kabupaten Karawang, Jawa Barat, Telukjambe, 41311, Indonesia Tel: +62-817788016
0 replies
41 months ago
MTN Pathetic Business Service
My cell phone was stolen on Friday 9th Dec 2022. On Saturday I went to MTN Kenilworth for sim swop, which was authorised by 11am. Nothing happened and on Sunday 11th I returned ; the operator lodged an appeal on the system, which I saw. It is now 48 hours after my original purchase of the sim swop and still no connectivity. This is the key number for my business, which cannot operate effectively. I cannot phone the branch because I have no telephony.
0 replies
42 months ago
FNB - Utterly Pathetic Service from Call Centre and App
This is the third day that I have tried to secure support from FNB on why I am unable to deposit a large amount of money into my investment account. For the third day running and five calls later, I have had to wait online for more than 20 minutes to get an answer to a simple question ; why will my investment account not accept an additional deposit? Evidently, NONE of the consultants can assist and constantly refer my call to another desk, at which point I invariably get cut off. Then I tried the app and after verifying my identity, the chat timed out. After calling again, I was asked to verify again, got passed around to another desk and then waited for 10 minutes at a time to get an answer. After 25 minutes I hung up, too frustrated to receive even more excuses on staff's inability to answer a simple question. FNB's technical and expertise failures will cause loss of business. I tried to complain using the banking app, then that also crashed ... so here we are, airing laundry in public. I am seriously contemplating moving my investments to another bank... it is clear that FNB is interested only in its own efficiencies... and it's not getting that right either.
133 replies
43 months ago
Locked Out by Poor Quality Lock
I purchased a small combination lock code P2K10U from a large national retails store, supplied by Fort Knox. The product is advertised on its website as "ideal for locking luggage, sports bags, and gym lockers" .... so I purchased the small lock for my gym locker eight days ago. Two days I noticed that it was becoming difficult to get the lock to open, even though the combination was correct. After trying for ten minutes, it opened. Today after I had showered at gym, I tried to open the lock, using the correct combination. The dials moved but the shackle would not budge. So there I was in all my naked glory, struggling to get my gym locker open. Three other guys tried to open it, including gym management. It was impossible. Let me confirm again, the combination was absolutely correct ... no question about it. Regrettably the Fort Knox lock is sadly inferior, a poor quality product that cannot be trusted. It looks good but unfortunately, we had to cut the shackle so that I could eventually get dressed. My next battle is to get back the R 140 I spent on it. I will regard the Fort Knox brand with suspicion, for future purchases.
0 replies
50 months ago
Bullying behaviour by V & A Waterfront Security
This evening I took three of my university students out to celebrate the end of a difficult academic week. We ended a wonderful evening listening to a singer overlooking the harbour cruises, at an entrance to the mall. Upon returning to the parking lot, one of my students realised that he had lost his mask. I told this to the security guard and that he was with me, returning to the parking lot. However, the security guard would not let him through. He then grabbed my student by the arm in an effort to force him physically from the mall. I tried to get him to detach but he would not let go. At this point I became irate ... nobody, not ANYBODY, has the right to lay hands on a youth for a reason as flimsy as not wearing a mask. The student however conceded and decided to walk the long way to the parking lot. I then re-entered the mall and passed countless others NOT wearing masks, walking by at least two other security guards, without incident. A perfect evening was spoilt by an irritable security guard who bullied a young student by physically trying to restrain him. Besides my extreme anger and disgust at this bullying behaviour, the V & A Waterfront must take some blame for the manner in which its contracted security services handle customers. It would have been simple enough for my student to cover his mouth and nose with another covering and to take the two minute walk through the mall, without ANY possibility of infecting anyone or being infected. The security guard however, felt it more appropriate to be a bully. In my rage, I did not take his name nor a photo. It is imperative however, that the V & A management investigate this kind of behaviour seriously, be it masks or something else. I personally expect an apology from V & A management, the security company concerned and an apology to my students, at the very least. At the same time, I will be publicising this incident on all my social media platforms. Bullying, especially for flimsy reasons for which there are alternatives, is simply not acceptable. NEVER lay hands on a customer if they pose no threat to anybody.
0 replies
83 months ago
Pathetic Service & Dishonest charging
Another pathetic service from Standard Bank, in which the purchase of electricity becomes impossible despite several attempts. Each time the transaction fails, the bank take s a R1,50 fee, for the actual (non) purchase and the "refund" when the purchase does not work. So the bank is charging the client for their own inefficient, [pathetic service. So far, I have lost R 6 in fees.... and still no electricity. It is 7:10 pm and I am line for the past 9 minutes, trying to get an answer from the call centre. Of course, it's only a machine talking back ... no resolution. This bank is the pits ..... and they charge the client for their mistakes.
149 replies
87 months ago
Cheating, Defamatory, Non-customer-centric Approach
On 28 Feb, 2019 at 10pm I went to online banking to download my company's financial statements for the last 3 months. It was the last day of financial year and I specifically needed the Statement for November 2018. Upon several attempts to download, the screen returned an error message which stated that the November statement could not be retrieved. I then attempted to complain about the service by using the online feedback form ; the telephonic call centre was also closed. The online complaint facility also froze up and I took a screen shot of the frozen screen, showing the time at 10:31pm. I then used the email address provided on the complaint, to say why I was complaining, primarily about not being able to access my FREE November statement. The next day I received emails from FNB enquiring further and then saying that the matter would be referred internally, to investigate my complaint that online banking facilities had locked-up, citing the screen-shot as proof. I then received another call the next day, informing me that FNB had received the error screen for the complaint I tried to raise but not for my efforts at trying to retrieve the November 2018 statement. For that reason they would not send me the November statement and I would have to pay the required fee, to obtain such statement. In effect, FNB has in fact implied that I had lied about not being able to obtain the November statement. My efforts at sending the screen shot which clearly shows that the complaints facility was not operational, was not regarded as evidence because FNB's internal operations could not identify the problem with downloading a simple statement. FNB is not prepared to send a simple statement in recognition of an error their site! As a result, I have to pay a fee, however minimal, to retrieve the statement. FNB's position is wrong and not customer-centred. The amount of time it took, owing to non-functionality of some facilities on FNB on-line banking, including phone calls and the time taken to write this e-mail, has far exceeded the value of paying for one statement. However, it is the principle of the matter which is in question....especially from a bank that claims "it does more to help". I had indicated to both operators to whom I spoke, that if FNB does not send me the November statement for free, as it was promised, then I would use whatever means necessary to let the public know that their internal process to match up to their promise. As a business consultant with dozens of clients, I will no longer refer clients to FNB because of the unrepentant attitude of its staff, who after all, are simply following internal procedures. I am quite disgusted that FNB has implicitly called me a liar and then expects me to pay for what they should have provided in the first instance. This email is the first of may communication items, which I will be spreading widely, and will undoubtedly cost FNB much more, than simply having sent me the statement.
112 replies
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