Active since Mar 2017
13
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13 reviews3 months ago
Pathetic Client Services
My Business account was closed without without a warning or correspondence. I opened the account when i was applying for a government tender. I have been depositing money into the account to cover costs as i was told that is was i have to do until i get the tender. Now 6 months later i got offered the Tender( 3years) the account is closed without notice. I requested it to be reopened and they said they cant i have to open a new account. I really cant as i submitted all tender documents using this account. The business banker whom i was told i am allocated cant even send me the closure confirmation email or letter which i requested. He says Nedbank doesn't offer any. Is this the kind of service they are offering? I request that Nedbank reactivate my account. I have been depositing cash in the account.
0 replies
11 months ago
I received great ser...
I received great service from Delisile
58 replies
51 months ago
False Advertising - poor service
I saw an advert online and it read online and instore. It is a Fridge Hisense for R3499. I called Game call centre and they confirmed the price sale end date 08-02-2022. I also checked stock at Ballito and they said there are two items. As I'm buying it for my friend she went in store last week Wednesday to buy..she was told that item is non 3499 it's 3999..we showed them screen shots and they were to talk to the manager and to date they have not come back..more surprisingly they gave here a call out voucher but it's for R4299 for the same item... She went on Wednesday so she can get the 10% discount for vaccinated people but that was also not taken into account on the voucher. Why do you false advertise? Today is the end date of the special but still no word regarding correct price. I still have screen shots in my possession which clearly indicate R3499 for the fridge. item code 821291-EA
0 replies
56 months ago
Very poor service
I sent a request for a payment reversal. It was not attended to for a long time and eventually after some weeks I received a response to say I have sent the request to an incorrect department. I was given the correct email. I sent the request only to be told that it is over 30 days reversals are done within 30 days. I resent an email to explain that the 30 days elapsed as a result of their poor service because if my query was responded to on time or if they had directed to the correct department it would still be on time. Since then I never received a response to date.
53 replies
84 months ago
Poor Service
Thugs broke into my house also took my car sparekeys amongst other things. Reported to Miway on the 9th..sent a quote on the 10th for lock replacement. Today is 17th. Claim not settled. Its another weekend. What if the thugs come back to finish what they started. Why so long. So Miway is prepare to risk replacing the car instead? The same day i reported with another insurer for house contents.claim has been finalised.....
56 replies
85 months ago
Poor Client Service
I called Fnb to settle my account for the credit card budget facility. The lady assisting me gave me an amount to settle and advised me to transfer money to my straight credit card. I did so then i called again requested settlement and it was still that same amount. The consultant asked me if she should settle for me on her side i said yes She did and confirmed that i owe R0 on budget facility. Then 2 days latter an installment for budget went off from my straight facility. I called and male consultant told me its interest from the budget facility I ask why was the.interest not included in the settlement value. He couldnt answer he promised to call me but didnt A week later i called. A female consultant told me its not interest but an actual budget installment. How so because i settled the acc. She had no answer. Its now 3 weeks later no solution to my query Why an intallment or interest when i settled the acc. Why was this not included in the settlement value. I need my credit card account to fixed asap.
56 replies
87 months ago
Bad service
I had a contract which expired and a someone from Vodacom called me to ask if I need to upgrade another contract. The amount was to be R49.00 per month I said yes. But it was just a top up contract and they said they will send me a sim card. Time passed by I had not received the sim card. I kept on calling and no one was able to assist me. Mind you the debits are going through every moth. last year sometime I called and someone at Vodacom said I must go to a nearest Vodacom shop they will assist me to get a refund of the deductions because I never received the airtime. When I got to Centurion vodashop they opened a query for me in October 2018. I did not hear anything until November 2018 I received an sms to say the case has been closed. I went to the shop in January 2019, I was told there is a message on system for me to submit an affidavit to confirm that I never received the airtime. I did that and submitted it but I have not heard anything from them. the contract reached the expiry on 24 months now in February. I was advise not to cancel the contract before I get the refund. This whole experience is unacceptable and I need urgent assistance
161 replies
88 months ago
Claim rejected
So I logged a claim with Nedbank insurance for cracked walls. The house is about to fall. That's how bad the cracks are and it happened overnight. They sent an assessor to the house. The guy was visibly not interested in what he was doing. He walked around the house for less than 5 minutes. Then he compiled a report stating that the cracks are caused by natural settling of the foundation. The house was built ages ago, why only settling now. I logged an appeal and I was told I need to get an "adequately qualified person" to prove their assessor other wise. My question is, why do basic checks with just an assessor instead of sending the "adequately qualified person" to do the initial checks to do a comprehensive assessment and then conclude. Is the reason for sending their clown assessor just to get a away from paying the claims? Or are they saving costs with the expense of clients and also risking the lives of their clients. I paid this insurance for 5 years. Is this the service their clients deserve for being loyal?
315 replies
88 months ago
Bad Client Service
I booked a stay at Imvubu Lodge for 5 days. I then cancelled 1 day. They agreed to cancel and then said nothing( no info given about the 1 days money). 5 days or so later I asked if I can use the 1 days credit for meals at their restaurant, they agreed. I was not told how much is my credit, this is if they are giving me the full days amount or not. I was not told that the condition for this is for me to use the full amount at their restaurant . We ate twice at the restaurant 2 breakfast and 2 dinners and the food was not good. At one point the ribs were burnt, we then decided not to eat there anymore. We checked out on the 1st of Jan 2019. 5 days later I requested an invoice . On the invoice there was an item "room revenue " with an amount then on balance 0. I asked what is the room revenue item. I was told its a balance left which I can use on my next visit. I told them I don't know when will I visit or if will ever visit again. I requested the credit balance to be refunded to me. Then they told me I was supposed to have used the full amount, but I was not told that. Also they then sent me their cancellation policy. Why agree to credit and even use the credit then when I query the balance Im told about the policy?. Why was I not given the conditions of the credit on arrival so that I can use it all? When I asked why did I have to request my invoice 6 days later I was told its because I checked out before their office open. But they have my email address and they received the keys from the security.?
0 replies
90 months ago
Fraudulent activity on my account
I was shopping around for air tickets online. My bank details are already online and prepopulates. Not sure which button i pressed as i was looking for a final price then i saw a notification for a debit from my account. No OTP sent nothing...now i am hopeless because FNB requires me to send a form for reversal and on that form they require me to contact the merchant for the reversal. Why should i do that because its not their fault i dont even have their details and i didnt authorise it via OTP. FNB must just reverse the payment.
210 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
3 (23.076923076923077%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
8 (61.53846153846154%)