Active since Mar 2017
39
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39 reviews7 months ago
Just do your job and stop making customers run around after you
Yet again Nedbank consultants fail to open 'cases' to get things sorted. On the 28th of August I paid my personal loan off in full via the MoneyApp and on the app itself it stated that I would receive a closure notice in 2-3 working days. On the 29th of August I phoned into Nedbank as the personal loan had still debited my account, spoke to an agent and they confirmed that I would receive the refund as soon as the account was closed in 2-3 working days. Fantastic! It is now the 4th of September, I called Nedbank again as I had still received no closure notice, only to be told that there was no case open for the closure and they would put it through today, and of course I need to wait another 2-3 working days. So! Please tell me... If your app has failed & your call centre has failed, why must a customer be put back to the beginning of the process and told to just wait? Oh and apparently a manager will call me to resolve this within 21 working days but they will TRY to do it sooner... Honestly? After the ****py service at the beginning of the year which took 4 MONTHS to resolve getting cards for a new account & the complaints office never offering the answers they promised, I have very little faith that this will end in anything more than another 2-3 day waiting period, multiple more calls & some more empty platitudes instead of a resolution. Complaint number: 125894721
0 replies
12 months ago
The magical disappearing cards
On the 16th of January I was contacted by Mosibudi Magwaza regarding an account migration and subsequently receiving new cards. Now the account migration was supposed to take +/- a month. After March 12th I was calling regarding where my cards are and when I will be receiving them, I was told to give it two weeks, the cards will be at The Glen. Great! Two weeks later, still no cards, I was then told that the cards were currently in the 'back office' being 'actived', give it a week... Still no cards. Yesterday I was called by Nedbank, asking me why I hadn't been using my AMEX... The one I don't have? I was promised an e-mail response as to where my cards are before COB... No e-mail! Today I phoned again, spoke to Phindi the supervisor... She informed me, as did the agent before her, that my cards were NEVER ORDERED! So I have been misled, and still don't have my cards! I was then told to 'please give Nedbank two weeks to get me my cards'. After waiting this long and being lead around the mulberry bush... Honestly, this service is ridiculous. I have been a customer with Nedbank for over 15 years and I have NOT ONCE had a smooth experience with getting new cards. This is, however, the first time I have been so blatantly **** to. The Reference for my new cards is 9353004... It would be so great if someone from Nedbank can actually make sure that these cards are made and delivered for a change. Even better if I don't need to wait another two weeks after Nedbank already dropped the ball! Do better.
0 replies
22 months ago
Stock will arrive at the end of the week... 3 weeks and counting
Order #3607 was placed and paid for on June 12th with an expected shipping time of 3-5 days. However, it's now July 1st, and I still haven't received my order. Communication from the company has been consistently poor and misleading. Initially, I was informed of a delay due to stock depletion, with promises that my order would be prioritized once new stock arrived. This promise was repeated multiple times with vague assurances of imminent stock arrival, but no concrete timeline was ever provided. Despite my follow-ups on June 24th and July 1st, where I was assured stock would arrive "end of the week," the situation remains unresolved. My latest inquiry, directly requesting clarity or a refund, has been completely ignored. This experience has been frustrating and disappointing. I expect better communication and service from a company I trusted with my order.
53 replies
26 months ago
20 working days to receive nothing
Your website says 1-5 days for delivery. I emailed, was told 20 working days & that I would receive an international tracking number this week. No tracking number has been sent, your landline just rings. 20 working days have passed and I have had no updates from you. I want my money refunded and my order cancelled. This is shocking business practice.
0 replies
26 months ago
Fantastic staff!
Jetline Umhlanga staff are friendly and professional. I had the pleasure of working with Sasha & Terisha. They were quick with quotations, followed up, checked information on the printing and overall made the printing process a pain free & enjoyable experience.
0 replies
31 months ago
Easy breezy!
Ordered a mattress online. Great service & attentive staff interactions. Got my mattress delivered and it is great quality & exactly what I ordered! Not only that, but their prices are extremely competitive.
131 replies
31 months ago
Cancel my contract please!
I cancelled my contract on the 2nd of August. Received confirmation of the cancellation on the 3rd of August. However, I am still being debited and called telling me I can upgrade and that my contract is not cancelled? Not only that but I'm being told now 'call again'. Why am I being treated as though I am at fault when it is an error on your side? I'm sorry but once I receive a message stating "Please note that the cancellation was processed for 11/09/2023 as MTN Business rules because your contract is ending at 11/08/2023." surely this is now out of my hands and in yours? Please sort this out and refund me for October.
0 replies
31 months ago
Car paid off - Transfer papers requested, communication dropped
I paid off my vehicle this year. Sent POP to Wesbank for the transfer of the car papers into my name and details for delivery to my address on the 25th of July. It is now the 2nd of October and my follow up queries have not been attended to, still no papers. Could I please have this sorted out?
393 replies
32 months ago
Give that man a raise!
Modikoe at Village Mall was an amazing help. After battling for ages with Vodacom Online he quickly and efficiently assisted in setting up my contract, got my new phone in store, handled all the paper work and even called to remind me to collect. Absolutely amazing gent!
132 replies
32 months ago
Vodacom does it again - 3rd time is the charm
On Friday the 18th of August I placed an order for a new phone and contract. I was then in contact from Lerato, cadonlinedocs@vodacom.co.za, who asked me for 3 months bank statements, a payslip & my ID. This was all completed on Friday the 18th of August, with a 'your application has been approved' from Lerato being the final correspondence. On the Vodacom orders website, I was told it would take 2-5 working days for my phone to be delivered. With no confirmation / correspondence sent on the 4th working day (Thursday the 24th of August). I called, and was told that my order was only a quote and not approved, this would now take a further 3-7 working days to get sorted. I asked to speak to a manager to help me, the manager told me that he would expedite the order & that I could expect delivery of my phone on Friday / Monday and that I would receive a confirmation email. Well it is Friday, no confirmation email, no correspondence, I'm still being told that my order is 'pending'. Apparently people are supposed to call me and that can take a further 72 hours. So much for expediting the order or keeping promises made to your customers! All this after my first order for an internet contract was a total botch, and then you just debited me incorrectly (still waiting for half of my refund just by the way). Now, I have to fight you to get a contract and a phone. Please can someone from Vodacom contact me to sort this out, with a paper trail, your Facebook team is NOT handling it but just telling me to wait and that the order is pending, so please don't tell me to deal with them, & whenever I call for assistance I'm told I'll receive email correspondence and it just doesn't happen. I would like to speak with someone who can give me answers & action the solution, not just leave me waiting even longer & having to jump through more hoops.
396 replies
Review Distribution
5 Star
17 (43.58974358974359%)
4 Star
1 (2.5641025641025643%)
3 Star
0 (0%)
2 Star
7 (17.94871794871795%)
1 Star
14 (35.8974358974359%)