JO
John O'Kennedy
Active since Mar 2017
12
Reviews
0
Industries
Reviews
12 reviews16 months ago
Something so simple is impossible for Discovery.
I have R400 worth of expired vouchers which Discovery state they cannot refund me for. In this digital age anything is possible and it is completely unacceptable that I cannot be refunded. You should place a huge sign when buying vouchers: This is a like buying a bread, once stale or expired it's useless! REDICULOUS! I am seriously considering moving vehicle, household and building insurance, medical aid to Momentum and banking elsewhere.
0 replies
24 months ago
Does anyone work there?
Is there a minus star that can be awarded? you guys are utterly **** at your job! Zero customer service! -5 STARS for you
0 replies
27 months ago
ZERO after sales service and delivery. Appalled to say the least!!!
My 74 year old mother's fridge broke in December 2023. We bought a new fridge from Makro on 31 Dec 2023. Delivery happened on 4th Jan 2024. Fridge arrives with the freezer door opening by itself. Reported it same day for exchange. Today, 15th Jan, and we are still waiting for the replacement fridge. This is completely unacceptable! The amount of food that my mother had to dispose of is crazy due to Makro's lack of service delivery!!!
244 replies
29 months ago
Awesome job SunStore! Great price and very speedy delivery!
I was looking for a charge controller and when SunStore's price came in at just over R1000 LESS than anyone else, I was very suspicious to say the least. I took the chance and they were incredible. Placed my order yesterday and the Courier Guys delivered my parcel in Cape Town this morning before 9am. WELL DONE SUNSTORE! You will be seeing a lot more of me!
53 replies
60 months ago
****ty service of note! Run people, run!
If I could rate minus, I would. Nooit, ooit, fokken ooit sal ek n client wees van Sanlam nie! NOOIT! Neither will I ever suggest that anyone consider having anything to do with your company! To the public reading this, if you have a Will with Sanlam, PLEASE do yourself a favor, cancel it and create a new one and name an executor close to you, like a family member or friend. Sanlam renounced as the executor of my father's estate 5 years after he died due to there not being any funds. 22 April they told me they would send the original copies of ID and death certificates. Yesterday I asked when I could expect to receive it and today I received and email that "apparently" it was posted today. SA Postal Service nogals. ***? This is not the first time this has happened. During the past 5 years there has been plenty of these situations!
159 replies
62 months ago
Claims Submissions
Do you realize that some of us are working from home and do not have access to scanners? We do what we can to take the best photos possible and download scanner software to aid this process so we can submit a claim. Do you even consider that? NO!!!!! I am pretty sure that you can take the initiative and actually just zoom in ever so slightly and get the information!!! The document is clear!!! STOP being lazy and capture the claim!
159 replies
63 months ago
Application denied WITHOUT an application.
This was now the fourth time I have requested information regarding student loans via the FNB website. And 3 times I received a sms stating the following: Dear Mr O'Kennedy we regret to advise that your loan application was unsuccessful. The first time I did not even receive the sms. REALLY? I have not applied for ANYTHING as yet. I enquired about student loans. If you do not offer them or the enquiry will be filtered and dismissed based on age, race or whether you have an account with the institution, PLEASE print the criteria on your website!
61 replies
104 months ago
Discovery Miles
Do I understand this correctly: I pay you for the privilege and also have work my ass off to get to and maintain Platinum status so I can earn 20% or 25% cashback rewards respectively at my favorite stores, ie CUM and Sportmans Warehouse and now you have changed them onto the Miles program... Woohoo! So, where I used to get R20 back for R100 spent at CUM, now I will get MILES worth R6.66. 1 Mile for every R15 spend = 6.66 miles per R100 and then X10 (Gee thanks) = 66.66 Miles / 10 (10 miles = R1) = R6.66 Did I get that right? Perhaps you should make that clear to ALL your Vitality members and see what they think and whether they will continue to pay the R420 annually for the privilege. Goodbye Discovery Vitality... HELLO Momentum Multiply.
0 replies
106 months ago
Online purchases
<p>My partner bought something online and received confirmation email at 12:50. I was in the vicinity of Makro Montague Gardens and popped in just before 14:00 and was told by 3 ladies that I HAVE TO WAIT for the collection sms and it will take at least 2 days! I even asked if they could not merely collect it off the shelf to which they replied no, I have to wait for the sms. So I left. Upon return to the office I found an email delivered 14:09 stating the goods are ready for collection. </p> <p>SERIOUSLY? If staff won't go the extra mile, why should the client? I feel like cancelling the order. </p>
61 replies
108 months ago
ADSL Speed
<p>We did the ground work and found that the exchange in our area can handle 20mbps. so we bought a VDSL router and upgraded our ISP package with Afrihost. After struggling to get TELKOM to change our line speed to the correct setting, all was well for a while. Now the speed is noticebly slower and once again we investigated and all of a sudden we only have 10mbps in our area... WHAT THE HELL???</p>
112 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
10 (83.33333333333333%)