ZM
Zoleka M
Active since Mar 2017
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
FOR PEACE OF MIND - NEVER USE FINCHOICE FUNERALL POLICY
I would like to share my very disappointing experience with FinChoice Funeral Policy. I submitted a funeral claim on the 12th of March. The claim was only approved on the 16th of March, and as of today, the 19th of March, I have still not received any payment. The funeral is scheduled for the 21st of March, and I have not been able to pay the undertakers or make the necessary arrangements. This has caused immense stress during an already painful and difficult time. No one deserves to go through this kind of uncer*****y when they are grieving and trying to prepare for a loved one’s funeral. Based on my experience, I strongly urge others to reconsider using FinChoice for funeral cover.
3 replies
3 months ago
Terrible Service Van Schaik - NEVER USE FOR TEXT BOOKS : NEVER
The quality of service that Van Schaik used to provide has deteriorated. I app**** for textbooks on the 8th January, Order - VSB-3119. I paid for priority delivery, which takes 2 days. My son went to school with no textbooks today, I have not received the textbooks. I have been holding on the line where once I am caller 3 the phone drops down, no representative to answer. So basically nowhere to enquire about my Order. Daylight *******. I
0 replies
4 months ago
LG Washing Machine - Safety Hazard
I recently purchased a washing machine from Makro. Unfortunately, after only two uses, I have experienced serious safety issues with this product. During the first load, I was not at home. When I returned, I noticed that the machine had moved significantly from its original position during the spin cycle. Today, while running the second load, the machine began spinning violently. It shook uncontrollably and slid across the floor toward the kitchen cupboards. At the time, my two-year-old niece was playing on the floor at a safe distance. However, due to the machine’s uncontrolled movement, it nearly trapped her against the cupboard. I had to physically intervene to stop the machine, which was extremely difficult due to its weight and the intense vibration. This behavior is unacceptable and poses a serious safety risk. A household appliance should not move or shake in such an uncontrolled manner during normal use. I believe this product is unsafe and not suitable for sale to the public.
0 replies
5 months ago
Makro Online a **** Service
Makro online team collected the fridge and headboard that I was returning, but I have not received my refund. Headboard: The return status still shows “Return Initiated,” but the collection step is not marked, even though the item was collected. The issue with this product was that the leg holes were not aligned with the base. Fridge: The return status shows “Returned – Rejected” with no reason provided. The fridge was unopened and returned as I intended to purchase a larger model after being advised by your agents that Makro would process a refund before I could reorder. No one is calling me, and when I call, no one is able to assist me. I paid for these products, and now I am sitting with neither the products nor my money. Why does Makro have an online service that is not integrated with stores, cause when you go in-store, no one can assist, they refer us to the online email address. I need this urgently attended to, this is such a very poor customer service.
71 replies
13 months ago
New way of Declining Claims from iWyze: The cost of fixing the damages is lessor than your Access. BEWARE... ****
I have had my insurance with iWyze for more than 10 years, if not more; this is my second claim in all these years. The first claim was never paid because the assessor claimed the damages would be less than the access amount I would need to pay when they fixed my car. I submitted a claim where I had an accident at home. I took the car to be assessed at Renew-It before I submitted my claim; the damages are in the front and back. The back will need a new replacement for the surveillance camera, the sensors the boot locker, and the dent. Renew-it provided me with a quote of R112k to address all the damages, both at the front and back. I submitted my claim with iWyze. I accepted that I would pay double my excess because there was no collision with another car. I submitted the photos with their accessor, including the photo taken from renew-it. The damages were less than my access; they believe the car will cost R11k to fix. I disputed the claim that fixing a GLC 220 car would cost R11k. They again requested that I send the pictures, which I did. Now the report comes back with R65k minus my R12400k access fee, and they will only pay R56k on the R112k claim. The jump from R11k to R56K with the same photos is an indication that the story of the cost of fixing your car will be less than your access; it's their way of not wanting to pay the claims. The R56k amount that they are willing to pay is half the quote I received to fix my car, considering the damages. The quote I received from Mercedes Benz just for the 360-degree camera is R20k, indicating that the R56k proposal is not enough to fix my damages. I will ask the ombudsman to investigate this case; we are being duped into thinking one is insured while taking our monthly premiums. To me, even one star is not deserved. The response time for emails and calls could be significantly improved. I am wasting my money with Iwyze.
159 replies
110 months ago
FNB NO RESPONSE ON INSURANCE CLAIMS
<p>I was retrenched and been tring to get FNB insurance claim division to pay my instalment while I am still looking for a job.</p> <p> </p> <p>This has proved to be a big misery process for me, I was given the email ********** Fax: ********** For any queries regarding the claim, please call ********** . When i send my claims documents on this email address I get the same email that request me to submit the very same documents attached to the email sent, No response beyond. the phone number attached on this automatic response email you get from fnb does not work.<br /><br /></p> <p>This is frustrating and I am escalating this case to the ombudsman because FNB claims are not handling my situation propertly.</p>
56 replies
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1 Star
6 (100%)