TH
Theo H
Active since Mar 2017
8
Reviews
0
Industries
Reviews
8 reviews23 months ago
department of human settlements either doesnt exist or they dont want to respond
this is the response ive been getting from them since the beginning of last year. they dont answer their phones
0 replies
24 months ago
disgusting service
poor service and thats only the customer facing part of it. i dont think they know what human means. they dont udnerstand psychology and have lots to learn they are light years behind and I wasnt shocked to see their other reviews. a simple query ended up in me being shocked by how they dont realise that they are dealing with humans. i always this way of thinking comes from the top down. it can only be poor management and no training because these people are not happy to be at work. they dont know why they are there and they think they represent themselves and not a business. poor service delivery and i am disgusted. now lets not even talk about the work they couldnt do on a payment and reactivation of service. the manager i spoke to had her excuses ready for me verbatim
0 replies
44 months ago
Mweb doesn't give a ****
Hi mweb I spoke to someone from billing today regarding my account. I had made payment on the first of September for fibre and I had not received the service. I contacted mweb and they told me to send a bank statement as proof that I had made the payment. I called them for a few days with no luck as they told me they were unable to find the payment and that vumatel collects their payments using a service called pay fast. I contacted my bank and I was told that the merchant had not yet banked the payment. After spending a few days on the phone and still not having service I contacted vumatel on social media They then told me that the service had been suspended on the first of September 2021 by mweb. I was told that I needed to send the screenshot that was taken from their platform to mweb. I sent it to docs@mweb So this brings us to me speaking to roshaan today regarding this matter. She was the one who initially asked to send through the bank statement. She then asked me to send through another bank statement to ensure that the funds had not already been given back to me. She had a bad attitude and I was getting very upset since I had spent hours on the phone with mweb my bank and on social media with vumatel. I sent the screen shot and updated bank statement via email and I was put on hold for almost 15 minutes. I still don't have any information as far as what I requested on this call. I was given no information about what I requested. She put the phone down on me after I got really upset with her since she was no longer dealibg with my request but rather becoming sarcastic. She got back and said that my payment was not received and that the bank statement still shows the very same information. I was really surprised at the lack of customer service, care or even desire to assist a customer as I was doing everything in my power to help her do her job. She didn't sound like she knew what she doing n eith did she provide me with information on the account that I had already known. I would like you to listen to the call on the 13th of September between myself and roshaan Abrahams the female customer service agent from mweb Secondly I would like my money, R529 paid back into my account. Theo Hendrikse 0817518813 Mweb has no idea how to deliver customer service and this girl could not even tell me anything or deal with this enquiry which places emphasis on the level of customer service mweb provides.
0 replies
46 months ago
Worst customer service. They don't care
I haven't found a more non customer centric companyjust another telkom and I think they have defeated their own purpose. All I hear is terms and conditions. I'm not a human to them and that's the reason why they are so poor at customer service. They don't understand their own business. Happy customers mean profit. Their staff aren't trained managers there don't know what their role or purpose is. It's pathetic. Don't get me wrong they have some wonderful staff but it's not consistent and when it comes to retention they don't have what it takes. They just don't care. The one thing you need to continue to run a business successfully. They speak to me and communicate with me just as above.
134 replies
57 months ago
rain extortion
Rain has billed me in excess of what i've used and i'm not happy this at all. this is not the first time i've experienced this and not just that but he service at the time was extremely slow. how dare they even ask me for money none the less billing me for R558. this is extortion and i'm sorry i recommended so many people to use rain before I experienced this and i'm ever sorry I recommended the service. im not the only one experiencing this billing issue. they need to get their systems right or trian their staff properly. i see on their forums on facebook many people are no longer using rain
53 replies
80 months ago
Paypal account limitations with no actual reason
I recently received a request from Paypal to update my details since i have exceeded the annual limit and that there was a limitation on my account. I then did so and i uploaded the required documents. I later received an email stating that they will not allow me to continue to use the account and will freeze the balance in my account for 180 days. I than contacted Paypal customer service who told that I am a threat to the security of the platform. I asked numerous questions and advised that I only receive funds into my account and transfer into my south african bank account and they are able to see any transactions performed. THey advised that the funds being deposited into the account constituted a transaction. I asked for the solution going forward. None provided. I asked questions concerning why paypal would hold onto a clients funds for 180 days if they wish to part ways. Paypal consultant was unable to answer my questions or provide reasons for wanting to close or shut down my account. Now if an international organisation like paypal can mistreat their clients this way, decide part ways without providing a reason and hold onto my money for 180 days without even telling me how the remaining balance will be sent to me then I am shocked at their audacity. Whether the customer service is outsourced or not there is a level of customer service that is required when your doing business on any level. I hope that Paypal can solve and correct this as soon as possible because when I had completed a search on their online forum I found I wasn't the only one experiencing this and I haven't found a single solved query regarding it. PayPal
0 replies
105 months ago
Billing and accounts department up to ****
I have contacted the billing team call centre on many occasions requested to speak to managers. i have sent numerous messages on messenger. I have paid hugs bills and still nothing my account shouldn't be in arrears its paid in full. I need this resolved and i need confirmation of it.
122 replies
108 months ago
device fee
<p>Hi i upgraded my plan with telkom from a 1 gb plan to a 2gb plan </p> <p> </p> <p>I didnt upgrade my phone </p> <p> </p> <p>the consultant at telkom said since im on the contract for 4 months im not obliged to any penalties </p> <p> </p> <p>i received a bill from telkom in excess of R2000</p> <p> </p> <p>i called telkom and was told i was chatged a device obligation fee</p> <p>i asked why and was told it was an invalid charge and it should be removed and they will need to send it through to have it removed i asked to speak to manager held on teh line for about an hour </p> <p> </p> <p>then spoke to a manager mr naidoo </p> <p> </p> <p>he said they will have the charge removed</p> <p>he was very unprofessional and just confirmed teh charge would be removed </p> <p> </p> <p>2 weeks later the money came out of my bank account </p> <p> </p> <p>i have been on the phone with telkom for weeks thereafter i was then told its a valid charge and i will be liable to pay the full amount and device obligation fee of R1800</p> <p> </p> <p>i explained to the consultants that i didnt upgrade my phone i just upgraded my plan and was not told by the consultant instore of any device obligation fee or wlse i would not have upgraded the plan from 1gb to 2gb </p> <p>the comsultants dont note the accounts</p> <p>no one knows what the query is and i have to explain everything and go through the same thing every time </p> <p> </p> <p> </p> <p>Telkom has the worst customer service </p> <p> </p> <p> </p>
336 replies
Review Distribution
5 Star
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2 Star
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1 Star
8 (100%)