PK
Phelokazi K
Active since Apr 2017
13
Reviews
0
Industries
Reviews
13 reviews22 months ago
****
They had delivered my parcel at a wrong store, in a total different province. I never even received an sms or any sort of communication from them about my parcel. The lady that I just spoke with, told me that they will contact the Rustenburg store to confirm if my parcel is still there and take it from there. She told me that they will contact me, if they have time to do so. They parcel was meant to be delivered to me on the 7th of June already and I still haven't received my parcel. There is no hope that I will ever receive it.
0 replies
22 months ago
****
I placed an order on the 1st of June. The order was meant to be delivered to me on the 7th of June. I still haven't received my parcel and ways of communicating with zalemart are limited to their whatsapp number, which didn't help me in resolving this matter. Whenever I contact them on whatsapp, I never get an agent to chat with. Latest communication, they said they were gonna send an email to Pep paxi to follow up, I never got a feedback about that. I called Pep Paxi by myself, only for them to tell me that, my parcel was delivered in province. I had provided my full physical address, Zalemart has been sending me from Pillar to Post. I so wish that they can just refund me my money, and keep their jeans.
0 replies
25 months ago
Disappointed
The interest that they are advertising on their platforms is all lies! I got a huge shock, when I received a R6 interest for a R3000 saved in the goalsave account for 30 days. Their advert says from day 1 to 30 you earn 5% interest of the total amount that is in the account. I went as far as calling their customer service, I wanted to get clarity or atleast if they can give me the formula they are using to calculate interest because their app or website does not have a calculator. The lady that spoke with me over the phone, she told me, she cannot give me the formula but the R6 I see, is the 5% of R3000. To this day, I still cannot believe this. I was trying them out because a close friend had recommended that they have good interest on savings. I am deeply disappointed
56 replies
38 months ago
****!! False advertisment!
I have applied for a pick'n pay store account online on Monday (27/02/2023) and I have submitted all the required documents. 2 days later I made a follow up call because there was still no feedback from Pick'n pay or RCS side. Over the phone I was told that applications take up to 2days to be finalized and I told the lady that my application was over 2days with no feedback. She then told me that she was escalating my application. Today again there was no feedback, I have just called Pick'n pay because this whole time I was under the impression that it their business, only to be told it is RCS and they connected me with the relevant department over the phone. I spent 15+ minutes on a call waiting, using my airtime ofcourse only for me to be told again that the application is going to be escalated. None of these escalations turn into success. I am devastated and deeply disappointed by RCS and Pick'n Pay, they advertise a business and make it sound like it is something that is easily achievable when they advertise it but it is a whole draining and messy process!!
53 replies
38 months ago
Unreliable
I have applied for a store account on Monday, I have uploaded all the necessary documents and got approved. I haven't heard from PnP about the finalization of my application. Whenever I 0860303030 their number, I get told that my application is "waiting for finalization and that takes up to 2days". It's close to a week now, still waiting. I am deeply disappointed by PnP
53 replies
38 months ago
Worse lender
I applied for a personal loan in the 17th of Feb 2023, got an offer and accepted the offer. I then emailed my supporting documents to creditadmin@absa.co.za. I got an automated response with a case number (C-24654502). There after I kept getting smses and emails that I must upload supporting docs for my application. I called absa to confirm if they have received my docs and it was confirmed that they have my docs and I was told that the smses and the email will be canceled. I never got an outcome of my application. Yesterday I received an email from Mandy that I must send a clear copy of my ID, I immediately sent it to her. I was hoping that I will get the outcome of my application but up to today, I didn't hear from absa. This morning I received an sms saying that my application got withdrawn because I failed to email the supporting documents. I called absa again to get clarification of this sms, the lady told me that my application got declined. My question to her was, why was I asked to email a clear copy of my ID? They could've declined me without a clear copy of my ID unless they wanted the clear copy so they can see and judge if I look like someone who is going to afford to pay the money or not. All this time I wasn't declined until I sent a clear copy of my ID. Everytime when I call I get a different agent who will give me a different information than the other one. At this point I don't know which is which with my application, I couldn't even get hold of Mandy, I was told she is not available. With that declined I didn't even get an communication from absa be it an email or sms like they have been doing. According to the absa adverti*****t, they take 2 working days to finalize an application but my application went beyond that and still I don't have a clear answer or outcome. I am deeply disappointed in absa and they service I received while attempting a credit with them.
56 replies
39 months ago
I got scammed
I have been a regular loyal customer at Seattle Coffee Co. FLM Tokai since 2020, I always buy more than one drink. I have been happy with their service and hospitality hence whenever I go buy, I would give a tip not less than R10. Yesterday I went to buy 2 seattle freeze drinks and took my free drink with, it all amounted to R79 + R10 tip. I paid my R89, it went off from my account but they didn't get a receipt from their side. I was asked to pay again because the payment did not go through, I wanted to understand what was gonna happen to the R89 that went off from my account (I even showed them the proof from my banking app), If I must now pay again for the same drinks. Bruno printed out the cash receipt to check the transactions, he then told me that I must wait because the money will be reversed back into my account. He told me that he cannot give me cash because they will have a shortage when they cash in later, he told me he will see later if they have extra money when they cash in. He told me to come back the following day if the money didn't reflect into my account. I paid again R79 for the same drinks and left after waiting for 20min , even pass my lunch time. This morning I checked my banking app, the money didn't come through. I went to seattle Tokai to follow up on the matter, only for me to get there and be told that Bruno is off today and tomorrow. That really got me ****ed because I got played, he knew that he was gonna be off today and tomorrow and on weekends I am not this side of the town. Now I got scammed because I don't understand how am I made to pay for a company's system error which wasn't my fault and I have no access to. i am deeply disapointed about how this matter was handled, all that he was worried about was his cash in at the end of the business day and not worried about me loosing money to them.
0 replies
41 months ago
BAD CUSTOMER SERVICE AND UNFAIR TREATMENT!
I have applied for a credit card on the 16th of November. I was requested to submit supporting documents, I submitted the docs on Friday and i never got an email or sms or whatever communication that my documents has been received. Saturday I went to a branch to follow up, they put me on the phone and the lady that assisted me over the phone told me that I haven't accepted the offer and she took me through the same process of accepting the offer and T&Cs. She asked me to submit supporting documents on a different email address, I emailed the docs then i never heard from ABSA. Yesterday (Tuesday) I decided to call ABSA and follow up because I keep on getting smses that I must upload documents. The documents department told me they have all my necessary documents and they are what they needed, he said he will rectify the mistake of the smses. I called again to follow up with a consultant about my credit card application, she told me she escalated my application and it should be finalized within 24 - 48 working hrs. The lady from the department that was attending my application asked me to again email her my 3 months payslips. I did that first thing in the morning today (07:02). I also didn't hear from her, no acknowledgement of my email, no explanation of where to from here. I feel played and drained by this dramatic process. This is the first time I am encountering such issue, on the phone they were even telling me about ABSA lawyers that I can join and how I can transfer my salary to ABSA and they still give me such service! I AM DEEPLY DISAPPOINTED
132 replies
44 months ago
Unreliable lender
Mobicred failed to send an email to car service city to confirm that we have paid for the car service. We now don't have a car because service city cannot give us the car without Mobicred sending the email or the money reflecting on their side. I don't know how I will go to work tomorrow, we don't even have public transport at where I stay. I'm so furious
0 replies
46 months ago
Matter Resolved
I have logged a complaint about a dispute on this platform and Experian SA responded and resolved the issue. I wish they atleast had a way of attending to these kinda issues different and less stressful for the customers. Thank you so much Experian SA!!
134 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (92.3076923076923%)