LN
leleshya N
Active since Apr 2017
9
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9 reviews27 months ago
Appalling behaviour from Doctor’s Room Representative (Mogie- DR. Pumeshan Bisetty) and ******** charges
My mother (the patient) subsequently requested a statement as well as her Broker (proxy) to justify and see the services she had been billed for. However, when both spoke telephonically with Mogie at Dr. P Bisetty’s rooms, she (Doctor’s representative) had been abrupt and unprofessional as well as her behaviour was appalling and utterly disgusting. To add context, Mogie refused to provide a statement of transactions and stated that it will cost R2,000.00 to send a statement and that payment must be made first by the patient to obtain one. Furthermore, she continued to state that she is not obligated to send a statement. This is ******** as proof of service needs to be provided as well as transactional history. As consumers, one has the right to request such information for validation purposes. After much difficulty and time (weeks), she eventually sent the statement together with an invoice of R2,000.00 stating ad hoc administrative charges for completing a medical report which we have no knowledge of. Furthermore, Mogie refuses to justify and provide context and is extremely abrupt and unprofessional when speaking to her. On numerous occasions she refused to speak to and cut the call on the patient, the Broker and myself. When trying to call back she does not answer when or continues to cut the calls. The most recent call I made to Mogie was on 01.02.2024 at 16:34. Mogie refused to listen to my request on the patient's behalf and instead grew aggressive and abrupt and cut the call prematurely. When I tried numerous times to call back, she kept cutting the call. This is unacceptable as the patient pays for the hospital policy and the Doctors Rooms/ practice wants to gain from this policy by leveraging a fee of R2000. The service provider, in this case being the medical practitioner (Doctor’s rooms) is obligated by law to provide such medical reports, etc as paid for by the patient. The Patient reserves the right to a medical report as it should be part of a Doctor’s service. This goes all the way back to November 2023 whereby the patient and the Broker had been trying to engage with Mogie. Mogie’s behaviour (based on multiple engagements) has been extremely disgraceful, and she is definitely in the incorrect profession (she has no professionalism or emotional intelligence whatsoever) and behaves like a minor with no common courtesy. In addition, Mogie is far from meeting the definition of a basic assistant and should not be employed by anyone/company. This behaviour is shameful towards the Doctor’s practice and the Hospital’s reputation as a whole. I’m not even sure whether Dr Bisetty is aware of Mogie’s disgusting behaviour and the fact that she is bringing his practice’s name into disrepute. Mogie is the epitome of a country moving backwards or lack thereof.
0 replies
38 months ago
Extremely terrible service from Gosolr.
If there was an option to give them a zero rating I would. I signed up for the solar system in early January 2023. As per their SLA, installation will take place between 6 to 8 weeks post sign up. Firstly, I had to follow up on my application on numerous occasions to find out that my municipality statement was required yet no communication from GoSolr regarding that. If I didn't follow up then my application would have not been finalised- this wasted another week. Thereafter, no communication from them. I had to keep following up regarding the installation. Then on 19 Feb 2023 I receive communication stating that the installation will take place 15 May 2023- a whole 4 months later!! I informed them that this is ridiculous and not as per their SLA yet their customer service is **** and of no help. Up till now I have received no communication and they are unwilling to help regarding the installation date. I don't recommend GoSolr to anyone seeking a solar system especially considering how loadshedding is getting worse by the day.
53 replies
57 months ago
British airways behaving like looters
I booked flights from JHB to Cape Town and due to the current Covid travel restrictions in and out of Gauteng, I am unable to travel. According to British Airways current refund policy, they are refunding tickets due to the travel restrictions. I phoned BA to seek advice from numerous consultants in order to request the refund and all advised me differently. However, I followed the instructions of the consultant in terms of moving forward with the refund process and at the end I received a voucher which was not what I requested and clearly stated I wanted a refund due to their new policy. I finally managed to get a hold of the supervisor on call and she said it needs to be escalated to the refunds manager. Approximately 6 days and have gone by and no feedback as yet. Everytime I call to speak to the Supervisor she is always busy. Apparently now my matter had to be sent to the head office in the UK. Furthermore, most of the consultants I engaged with at BA are rude and abrupt. Is this the kind of service we pay for??? In my opinion, British airways is behaving just like the looters in SA!
0 replies
60 months ago
Pathetic customer service quality- hide behind excuses!
Quality of service has become pathetic. Superbalist clearly doesn't care about it's customers anymore. I have been purchasing from Superbalist for years and it was always my go to online store but now it's not even worth purchasing from them. To think that it would be much easier to purchase clothing online has now become a disappointment and a pain. I rather drive to the mall as it would be a much smoother process. The customer service agents are useless and management doesn't even have the decency to speak with you when you want to escalate an issue. Zando has way better customer service than Superbalist.
0 replies
63 months ago
Bunch of rogues
I I could give them zero stars I would. Absolutely pathetic and unprofessional service I have ever come across. Purchased from them many times and their quality of service just keeps getting worse. You send them a complaint and they don't even bother responding. Netflorist only know to charge an exorbitant amount for **** quality flowers. They delivered flowers to mum on Valentines day which should have been throw in the bin and given to someone. Netflorist completely ruined the surprise and destroyed the exciting feeling my mum should have experienced. Netflorist is bunch of rogues and I know of many people who have continuously experienced the same issue.
0 replies
67 months ago
Bunch of Thieves
I would give them zero stars if I could. Recently installed fibre services with Accelerit. They initially debited my husbands account for the pro rata payment then a few days later they debited his account again. It has been an ongoing battle with them for weeks now. First they requested a bank statement which is utterly ridiculous as the fault is on their side. Then 5 days ago they said they processed the refund but it has not come through as yet. When my husband contacted them afterwards then yet again they said they waiting for his bank statement. How does that even make sense when they said they processed the refund. If this is not resolved by Monday I am cancelling the Fibre because clearly Accelerit is a bunch of thieves as now they are avoiding my husband and not responding to his emails.
0 replies
69 months ago
Pathetic & Incompetent
Bonitas medical aid has terrible service and they are incompetent. I cancelled my medical aid with Bonitas in 2017. They had refunded my savings. Then I received an email from stating I have to pay back some money as they refunded me incorrectly. So I paid them back in January 2019. Now a year and a half later, I am receiving calls from Credit Worx for non-payment to Bonitas and threatening my credit rating and that I will be blacklisted. I wouldn't suggest anyone using the services of Bonitas.
106 replies
100 months ago
Complete disappointment with Westlake Eco-estate, Modderfontein
I was so eager to move into Westlake Eco-estate as it displayed a warm, comfortable and enjoyable living experience, but little did I know I was moving into a terribly managed estate. Firstly, the Wi-Fi never works, the guards are rude and feel they have authority, there were numerous robberies, the estate manager is rude and unhelpful, and lastly the rules of the estate is ridiculous such as your pet has to be a certain height and breed even if you live in the ground floor apartment and apparently you can't braai. One of the incidents I had was they removed my 6 week-year-old puppy from my yard without even informing me before they did. This is a complete breach of security and privacy. You pay a high amount to live in this estate but you have no rights whatsoever. In my opinion, think twice before moving into Westlake Eco-estate because it could be your worst decision yet.
0 replies
110 months ago
Mercedes Benz - the worst car dealership
<p>I bought my mother a brand new Mercedes benz CLA 45 worth R800000 from the Umhlanga branch in Durban. The vehicle was purchased in January 2016. Ever since the vehicle was purchased, concerning noises were coming from the vehicle. We ignored the noises thinking it was because it was a new vehicle. However, the noises became louder forcing us to send the vehicle in. The vehicle was sent in Octorber 2016. At first Mercedes could not locate the problem. They kept the vehicle for 3 months as they eventually found an issue with the vehicle but had to wait for the part to arrive from Germany. Considering the vehicle was brand new they perforemed such a serious repair on the vehicle. After the vehicle was returned to us more problems occurred causing us to send the vehicle back in. They kept the vehicle for sometime to fix the issues and then returned vehicle to us. Yet again for the third time the vehicle has gone back in and is currently at the Mercedes dealership in Umhlanga. We have tried communicating several times with the Mercedes head office and have received no proper communication or satisfaction as they don't ever return my calls or attend to my concerns. We have had no joy from the time we purchased this vehicle specifically the use of the vehicle to customer care. </p>
0 replies
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