DM
Dinama M
Active since Apr 2017
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Great vouchers at a *****
I regularly use Hyperli to buy vouchers related to weight loss and spa treatments. the discounted voucher prices are a *****, and legitimate which i used to have some reservation about
0 replies
3 months ago
Jacqui was very helpful, and provided update with every process and stage the repair was at
Jacqui was very helpful, and provided update with every process and stage the repair was at. Car was ready for collection on date promised
56 replies
5 months ago
Service is excellent...
Service is excellent, user friendly and very handy when one need to buy when budget for full item price does not allow
53 replies
29 months ago
Poor performance by Luxulia Furniture
I paid a deposit in August 23. I am still waiting for my couches. Empty promises everyday. They do not deliver. Never ever buy anything from them. All i want is my deposit now, not the couches anymore
0 replies
103 months ago
Delay in vehicle assessment, investigation and claim authorisation-Claim # COMB-00002337
I was involved in an accident on the 2/10/2017 at around 19H00 and the vehicle was only picked up at around 21H00. the vehicle was then delivered to BMW Northcliff Auto ARC on the 3/10/2017. I reported the accident to police station in Mondeor the following morning at around 07H00, and called the AA insurance to now complete the accident claim forms and gave them the OB number (OB No: 173/10/2017) while I was waiting for the AR No. I then asked for a courtesy vehicle (vehicle hire) as I was paying for it as part of my insurance and the consultant promised to get back to me in the afternoon. I waited for the whole day without a call from AA. the following day, 4/10/2017, I called them and was informed that they will arrange the car for me which they did which I collected from Europcar the same day, hired for the next 30 days. I then got a quotation from the ARC which I sent to the insurance company and the consultant told me that all was fine and they will arrange for an assessment to be done on the car. Then I called on the 6th to find out if there was any progress with regards to my claim only to find out that there was none. I was told that they now require the pictures of the damage on the car, I then contacted BMW Northcliff ARC to send through the photos to me which I then forwarded to the insurance. I called again on the 9th of October and was now told that an investigator will be appointed and they will contact me. I got an sms on the 10th of October with the investigator's details and I did not wanna wait as time was running out, I he confirmed having been appointed and we made all the arrangements which I fully cooperated with throughout the investigation. to that point, no one from AA ever called me to give me an update since from day one of the claim. The investigator waited for the policy schedule to be sent by AA insurance from the 12th October 2017. this was delayed and I am the one who basically maintained contact with between the two parties and coordinating the whole thing. I called the insurance company and was told that they would send the policy schedule to the investigator but nothing happened. followed up on a daily basis until the 17th when the policy schedule was sent to him, and he sent the investigation report to them on the 18th of October 2017. I called on the 19th and was told that they are still waiting for the report. I then called again on the 20th and was told the same thing. the investigator confirmed again with me to have had sent the report to them and decided to resent it again. I called on Monday the 23rd October 2017 and was told that they are still waiting for the investigators report. I called him again and this time it was sent to a different email address which only afterwards AA confirmed having received it. AA until this point have never given me a call to give me any update unless if I call them to find out regarding the progress. on the 24th of October 2017. I was told that they are busy verifying my 7 year of uninterrupted vehicle insurance and they would get back to me, nothing happened. I was told on the 25th that there was one year between 1may 2011 and 1 June 2012 whereby I did not have an insurance and I told them that was not the truth. I then told them who the insurance company was during that time. I followed up on the 26th Octobers 2017 and was told that there's a month missing whereby I was not insured which they said was May 2012 and I still proved them wronged. The consultant then confirmed and verified the more than 7 year of uninterrupted insurance from February 2007 and informed me that all is in order and she will wait for her manager's authorization, including promising to give me feedback in the afternoon of the same day, nothing happened. I called today, 27th October 2017 to find out if the claim has now been authorized only to find out that still it has not been authorized and no one ever gave me a call to update me. my main worry now is that the vehicle repair has not commenced, a full m0nth has been wasted, and the courtesy vehicle I am having is only for 30 days which lapses next week on the 3rd November 2017. I have been told by the insurance that they will not extend my vehicle hire and I should do so on my own if I wish to. They are the ones who delayed this whole process by not following up with the investigator and also by their own slow process whereby certain people just did not attend to my claim. I am now having to be the one suffering from end of next week while I have an insurance which is supposed to give me the security that whatever happens to my car, I would never be left stranded but that is now about to happen. I am very disappointed with the poor level of service fro AA insurance and their lack of commitment to helping customers. The least they can do after all these delays is to assist in extending the vehicle hire for an additional days until my car has been repaired to show that they do take their customers concerns into their own hands. I have wasted lots of money on airtime holding everytime for not less than 15 minutes before getting someone to answer my calls. I just had to do this since I never received any calls from them to follow up. I am still yet to see when will my claim be authorized. It's been sitting with the authorising manager from Thursday 26th October 2017 and still no update from AA
53 replies
110 months ago
Poor customer service
<p>my car (A3, 1.8T, 2013 model, 71000km on the clock) broke down yesterday (06th April 2017 in Heidelberg), it was fetched from my work place which is almost 100km away from my house. The fault on the car was reported to Audi South Africa at around 10H00 in the morning, the Tow truck arrived at 14H00 to fetch the car and taken to Audi Springs. I asked for a courtesy vehicle so that i could get home, Audi South Africa consultant said the dealer will assist me once the car get t the dealer. upon the car's arrival to the dealer (Audi Springs), the dealer service consultant said they cannot help me with a car as they only assist people who's car's are still wihthin the first year from registartion and i was asked to contact Audi South Africa regarding a courtesy vehicle, showing no intentions of helping. the consultant also mentioned to me that if one needs a courtesy vehicle it must be booked at least three weeks in advance, as if one knows when their car is gonna break down.</p> <p> </p> <p>I called Audi South Africa again, whereby I logged a complaint and was told that my complaint can only be resolved the following day. I had to arrange my own transport to get home in the evening and also to/from work today ( 07th April 2017). Today (07th April 2017), Audi South Africa send an SMS after logging the complaint saying a customer care personnel will get in contact with me regarding my complaint. today being a friday, at 13H00 i called the customer care myself and was told that the individual who's supposed to help me is on another line and they will call me back if i leave my details whoich i did. at 15H00, i decided to call back again as i had not yet received any call. The consultant told me that Audi South Africa only arranges courtessy vehicles after your vehicle has been assessd by the dealer, of which the dealer had already done the assessment and informed me that my car would be with them for 2-3 weeks due to a art that needs to be ordered from Germany.</p> <p> </p> <p>Till now, I am left with no one carring about how one's mobility is maintained. Audi just don't give a damn about me as a customer. I will now spend the whole weekend without a car, The customer care consultant called me back saying Audi Springs closed at 12H00 due to the March and i can only get feedback on monday. As part of Audi Assist, which in this case was not honoured, i expected my safety to be taken seriously by Audi in ensuring that i get home and also my mobility espacially if the car will be at the dealer for such a long time. Audi just does not care.</p> <p> </p> <p> </p>
0 replies
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (42.857142857142854%)