TD
Tina D
Active since Mar 2009
10
Reviews
0
Industries
Reviews
10 reviews3 months ago
Poor service
The service is virtually non-existent. After confirming my online order, I received a delivery tracking link, which was only updated the day after the delivery had supposedly taken place. I logged a request for a refund and was informed that the package would be collected on 5 January; however, this did not happen. To date, I still have no clarity on when the collection will occur. Makro needs to take lessons from other online shopping platforms on how to deliver a reliable customer experience. This level of service is unacceptable.
56 replies
4 months ago
They sound genuinely...
They sound genuinely interested in what a person has to say, very patient and offer quick solutions with realistic turnaround times.
53 replies
10 months ago
Unacceptable Billing Errors and Poor Customer Service
I have a R625 monthly subscription with Rain, yet for both June and July, R920 was debited from my account. I visited their customer centre last month to query the overcharge, and after waiting for over an hour, I was told it was a mistake and that a credit had been app**** to my account. To my frustration, the same issue has occurred again this month. This repeated error and lack of accountability is unacceptable. It’s disappointing that Rain continues to debit incorrect amounts and offer only excuses instead of reliable service. This is not how a trustworthy provider should operate.
56 replies
11 months ago
*Frustrating experience with Sanlam's *********** Beneficiary update process* Review: I submitted a request to Sanlam on 4 February 2025 to update my beneficiary/nominee
*Frustrating experience with Sanlam's *********** Beneficiary update process* Review: I submitted a request to Sanlam on 4 February 2025 to update my beneficiary/nominee. A few days later, I received confirmation dated 10 February 2025 indicating that the update had been processed. However, when I called on 10 March 2025, I was shocked to find that the removed nominee was still listed during the verification process. I immediately followed up via email, requesting that the error be corrected. Despite several follow-up calls since then, the old nominee still appears on my profile. My most recent call was on Friday, 16 May, and the issue remains unresolved. While Sanlam continues to send documentation reflecting the updated nominee, no one has been able to explain why the old nominee is still active in the system during verification. I am deeply disappointed and appalled by Sanlam’s inefficiency and poor service.
111 replies
21 months ago
Poor Customer Service
One has to get pre-authorisation to consult Doctors (day-to-day) yet they don't respond to requests raised via their app. Affinity Health, as you have put processes in place can you at least give your member timeous response to their request/enquiry. I called this morning and spoke to Frenchesca who couldn't give me feedback on my query.
112 replies
21 months ago
Poor customer service
Affinity Health is not customer centric. I have sent numerous emails for assistance on a matter that is an easy solve in my view and it has taken over a week and still not resolved.
116 replies
23 months ago
Lack of service
Affinity Health fails to uphold its payment commitments. Despite submitting a pre-authorisation via their App for a dentist appointment within their network, accompanied by a detailed description, there was no response. Subsequently, the dentist informed me they no longer accept Affinity Health due to settlement issues. I settled the bill upfront, only to receive a refund less than the claimed amount. Upon inquiry, I was informed that Affinity Health does not cover the procedure, yet they failed to inform me beforehand. Their lack of communication extends to both their App and WhatsApp number. In light of this frustrating experience, I cannot recommend Affinity Health under any circumstances.
106 replies
100 months ago
Incompetent
On 19 Dec we placed a notice on a 32-day notice account and was told the funds would reflect in the respective accounts on the 22 Jan (assisted by Kabelo Seshoashoa). I called today as the funds had not been deposited. I was promised he would call me back with feedback. He didn't. I called again and spoke to the lady who took my call this morning and was told that he (Kabelo) forgot to attach supporting documents hence the delay. Either Kabelo needs training on the Nedbank products as he didn't seem to know how a 32-day notice account works (on the 19 Dec he kept on asking a colleague Deon Botha - who had a bad attitude and also gave incorrect information). We raised our dissatisfaction with the branch manager and he wasn't interested. This kind of incompetence causes a huge inconvenience to your customers.
210 replies
126 months ago
Dishonest and false advertising
Dropped off my car for a FREE 26-point Toyota Safety Check as per the sms offer sent on the 20th November. I specified that when I made the booking on the 23rd November and they did a 195,000km service (car was serviced at the same garage end July for 180,000km and the reading is 186,000 odd km). I was told to pay for the service otherwise they will not release my car. How does a car get serviced for a 195,000 km at 186,000? Why didn't they stamp my service book if what they did was right? They held me at ransom for their mistake. They are dishonest and not willing to listen to anyone.
0 replies
127 months ago
MTN has gone from bad to worse
I have called the MTN call centre on numerous occasions because when I try and make a call it tells me I have insufficient credit even when I want to buy data (even though I have a lot of credit). I also tried loading data via my bank card and it doesn't reflect instead it uses my credit. Call centre agents promise to sort it out in five minutes but nothing has happened. I am exhausted.
75 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
7 (70%)