Active since Apr 2017
14
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14 reviews41 months ago
Data automatic duplications.
When one emails customer services they always answer with give your particulars. That all good but the return email them freaks you out with a red warning about scams. They then proceed to phone you which is also all good but you emailed for a reason.. being you not good at calls. 1 problem..... needed extra data for one month during a long journey & massive load shedding. All I want is to have this one request to stop repeating itself on my account every month. Hoping for a miracle. Sassa pensioner.
264 replies
42 months ago
Takealot is the best 💯 🌟
Awesome company from order placing through to delivery. Never had 1 problem.
0 replies
56 months ago
Stunning Resort
Absolutely beautiful. ? such a pleasure to deal with professional people. ?
0 replies
59 months ago
Inflexibility in these trying times!
Absa has been my bank since they started. I am disappointed in their inflexible account policies especially in this Covid-19 era and the vulnerability of their aged clients. I retired and had some money. Absa advised I change my banking account from savings to cheq account which was great because I retained my bank account details. Covid arrived and money was used. I now only have Sassa income into my account but have over R100 deducted from that amount. My circumstances now only need the transact account. Oh no you only had "one chance" to keep your number so this will mean a new number??? They will now force me to stand in the notorious Sassa line to change my banking details. Will this inflexibility of a bank be my "One Chance" to get Covid?
53 replies
64 months ago
Living up to their bad reputation
No no no. This is the first time in 15 years that I have gone back to dstv and the first month is a disaster.
112 replies
65 months ago
Highlighting the plight of a Pensioner
I know its Christmas and covid 19 but really. One lady 86 years old. A customer since you opened. Have account .in old age home not allowed out. Now trying to buy underwear for my 89 year old husband to help hold a hernia together as no hospitals will help. Yesterday lady promised to help but no too busy. I have registered for on line shopping correctly. Now in trying to purchase said underwear I have to input a otp number sent to my 11 year old email number. No access to it. Please help I need pin to be sent to phone number sms. I dont want to put my account number or phone number in case of frauds. Please.help. phone 0798959623 urgent. Merry xmas
0 replies
66 months ago
Thank you for reviewing my declined authorization.
Affinity came to the party after I was devastated by an authorization decline. Hello Peter review of cicumstances I had an almost immediate and professional response from Affinity health and their review board. Thank you. After two weeks of baby steps with surgeon radiology scan and scopes. My diagnosis makes more sense and no hospitalisation or op needed. I am on meds instead and all is well. Congrats to all. Affinity teaches you patience which is not a bad thing. Thanks to Lebu and Sherian and the Affinity Team reading my Hellopeter. Regards and good health to all
168 replies
66 months ago
Disappointed
Worse than pulling teeth. 10 different people spoken to and at least 15 calls pushing every other button speaking then put through to other departments no solving problem just leading to even bigger problems. I have never had such bad service in 14 years. Come on guys. Give an old lady a chance.
112 replies
66 months ago
Disappointed Disillusioned Devastated
Hello good people of South Africa. I joined Affinity Health as a responsible granny at the age of 60 using R988 a month from my Sassa money. A Hospital plan only. The Rules seemed acceptable especially when I was told that Pre- existing conditions would only be allowed after 12 months of payments. I have paid so far 16 months worth of payments. Today I presented myself with acute stomach(not proved to be pre exsisting) pain to a surgeon who immediately motivated urgent scans and surgery. I sat from 9am until 4pm in pain at Mediclinic while Affinity Health had a 5 hour discussion supposedly over my obviously very complicated problem (hernias) and they very unpolitely declined my authorisation just before 4.30pm and proceeded to give me an email to contact if I wished to complain even without me asking for it. Is this how probable cash flow issues are handled today or have they simply forgotten how to be kind and empathic after taking my R16000. Dispondent,disillusioned and exhausted they had the cheek to ask me if I could give them some referrals for new clients. I write to worn other honest and unprepared seniors or less fortunate citizens of their lack of ethics and principles. Not so warm regards. Cynthia Dean.
112 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
2 (14.285714285714286%)
3 Star
1 (7.142857142857143%)
2 Star
0 (0%)
1 Star
10 (71.42857142857143%)