Active since Apr 2017
11
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11 reviews1 month ago
Horrible shocking service, Team leader (Luziana) is rude, unprofessional and agents drop calls and laugh at clients
I am extremely disappointed with the service I received from HiFi Corp’s contact centre. I placed an order on 13 March 2026 and received confirmation, including an SMS and tracking number, that my delivery would take place on 16 March. I was assured that the driver would deliver as scheduled. However, I later discovered that the driver failed to deliver, with no proper communication or explanation. I made numerous attempts to contact the call centre. When I eventually got through, I was assisted by Nkateko and Neli, both of whom were extremely rude. Nkateko even dropped the call on me, which is completely unacceptable. I called back again and requested to speak to a manager. Mapula transferred me to a team leader, Luziana, whose conduct was shocking. She was rude, dismissive, and spoke over me repeatedly. Instead of assisting, she made me feel like I was inconveniencing her. She also stated that she is the only person available and that I cannot speak to anyone else, mentioning that her managers, Ankia and John, do not take calls. This level of unprofessionalism, especially from someone in a leadership position, is deeply concerning. It reflects poorly on the entire team and explains the poor attitude of the agents. To make matters worse, when I called again today, I was informed that my parcel will now only be delivered on 24 March. This delay, without proper communication or accountability, is completely unacceptable. I regret placing this order and have lost confidence in your service. This matter needs to be taken seriously. I expect urgent feedback and resolution. I also have call recordings that I am prepared to escalate further if necessary.
53 replies
7 months ago
Naked Insurance is a ****mer of note and their consultants first approve a claim then later decline
I am writing to lodge a formal complaint against Naked Insurance regarding the handling and rejection of my recent cellphone insurance claim. When I took out the policy with Naked Insurance, I was informed that to insure my device, I needed to submit either proof of prior insurance (such as a cancellation letter) or proof of purchase of the device. I submitted the proof of purchase, which was accepted, and I was then informed that my phone was successfully covered. I have paid all premiums consistently and in full. Recently, I submitted a claim after my phone was damaged/****** (depending on your situation – you can clarify here). The claim was initially approved, and I was told I only needed to pay the excess amount. However, after I requested details about the excess, I was suddenly informed that my claim had been re-reviewed and declined, on the grounds that I had not submitted “proof of prior insurance.” This is completely contradictory to what I was told when I took out the policy. At no point was I informed that both proof of purchase and proof of prior insurance were required. If that had been the case, I would have submitted it or reconsidered the policy altogether. I feel that I have been misled and treated unfairly. Naked Insurance accepted my documents, confirmed my device was covered, approved my claim, and collected all premiums — only to now shift the goalposts at the point of claim. It appears that they are making excuses to avoid honoring their commitment, which is ********* and possibly in bad faith. I request that this matter be thoroughly investigated. I submitted all the required documentation based on the information given to me at the time. I was promised that my phone was covered and that I would receive a replacement. I am therefore requesting: That my claim be reassessed in line with the original agreement, That my phone be replaced as initially promised, That appropriate action be taken to ensure Naked Insurance does not continue to mislead or mistreat customers in this way. Now I am receiving endless email regarding a refund I never requested, this shows how they insured with intention to decline my claim. I want what was promised to me which is a phone, not this **** of refunding premiums
0 replies
11 months ago
Worst customer service for instant money department, Rude agents taking it from their rude and arrogant Team leader Tshepo Mogale who desperately needs training as a leaders, He is leading the team down the drain. No sense of urgency, nonchalant and plac
I wrote the below email to the CEO but still no acknowledgment of my email or whatsoever. This has to the be worst service ever!! you warn us about ****s yet you are the ones ****ming people Dear Mr Tshabala I am writing to formally lodge a complaint regarding the unacceptable service I have received from your Instant Money Client Care team,(service consultants & Team leader Tshepo Mogale) as well as the unresolved issue concerning funds that were short-paid during an ATM withdrawal. On 10th of May around 10:00am, I attempted to withdraw funds from an Instant Money transaction at standard bank the reef mall, but I received an amount less than what was due. I immediately contacted your Instant Money Client Care line to report the discrepancy and to seek assistance number . I was advised to wait at the ATM and take a picture of the ATM ID(attached). I was then given a reference number 7605811 and told the amount will be refunded to me within 4 working days. I advised that I needed this money urgently hence I did instant cash to myself but was told to adhere to turn around time. I followed up on the 13th of May as it was day 3 and spoke to a consultant named Bongani/ lebeogang (not sure but i provided my number below for recordings) and I was told to wait till 14th May. Today I called in to find out why I was not paid back, I spoke to male consultant who was so unprofessional and made me hold the line for over 13 minutes!!! to tell me he can not assist, i need to wait for an hour for my money to relefect. Unfortunately, not only was the service I received dismissive and unhelpful, but I was also informed that I would not be refunded the missing funds, without a clear or justifiable explanation. I find this both unacceptable and deeply concerning, especially given that the discrepancy was reported promptly and in good faith. As a customer who has been banking with you for decades, I expect to be treated with respect, to receive clear communication, and to have any errors in transactions investigated and resolved transparently and fairly. I hereby request that: A full investigation will be conducted (including ATM video) into the ATM transaction in question. The shortfall in funds will be refunded to me as soon as possible. Appropriate action be taken to address the poor service I received from your Instant Money Client Care representatives. Written confirmation of the outcome of your investigation be sent to me. Please note that if this matter is not resolved urgently As I have been promised lies , I will have no choice but to escalate my complaint to the Banking Ombudsman and share my experience publicly. I trust that Standard Bank will act with integrity and urgency to rectify this matter. This is my number I was using when calling your client service (0112810623 follow up) (number used to lodge complaint -0656121817/0683506861). Please check all recordings Yours sincerely, Pearl Majola 0787452918
58 replies
22 months ago
I would like to write a review about Oneplan Insurance Mapaseka Dinake
I would like to write a review about Oneplan Insurance Mapaseka Dinake. She was of wonder assistance. Great customer service.
53 replies
27 months ago
FALSE ADVSERTISING, ****
I've been on Rain network for the past year and a half, its been nothing but consistent back and forth regarding network as a result I opted to no longer pay for their services as its a mission to get anything sorted. This morning I woke up to a shock of my life, rain debited my account thrice. i Called and asked why, the agents dropped the line on my ear, U then decided to go visit their offices in Block D, The Main Straight, 392 Main Rd, Bryanston, Johannesburg, 2191 to my surprise the do no exist there. i was referred to some store at cambridge, the lady told me they do not have a headoffice. I tried to get an explanation related to my account but I couldn't get answer. Now i called again and been put on hold for over an hour, still waiting for line manager. RAIN IS ACSM, YOU SELL YOUR SERVICES TO PEOPLE THAT ITS A MONTH ON MONTH BASIS HOWEVER ITS ACTUALLY A CONTRACT. HOW DO I WOE MONTHS I DID NOT PAY COS I WASNT USING YOUR SERVICES. I AM SUPPOSED TO RECEIVE SERVICES WHEN I MAKE PAYMENT BUT NOT OWE YOU GUYS ANYTHING. YOU SALEA AGENTS ADVISE US THAT WE DO NOT NEED TO WORRY ABOUT PAYMENT IF WE DO NOT HAVE MAONEY AS WE WONT BE BILLED HOWEVER I NOW FIND MY ACCOUNT TRIPPLED BILLED YET I ONLY SKIPPED 1 ONE UNDER THE IMPRESSION THAT I WILL NPT BE BILLED AS YOU STATED ON YOUR ADVERTS THAT IF YOU DO NOT PAY, YOU DO NOT GET SERVICE HENCE WE OPTED FOR YOU. I AM FRUSTRATED AND ANGRAY AS MY MONEY WAS TAKEN WITHOUT MY PERMISSION. I DEMAND FULL REFUND AND A CALL BACK FROM YOUR SENIORS. I WILL ESCLATE THE MATTER TO CONSUMER PROTECTION EVEN TO OMBUD. I WILL NOT ALLOW YOU GUYS TO LIE TO US AS CLIENTS. I WANT MY MONEY. 0787
406 replies
40 months ago
Horrible service, zero client care
Horrible experience! It’s day two with no network and zero communication from their consultants. I regret allowing you guys to debit. I am losing money as I can not work but have to keep buying data yet I’m suppose to have uncapped!! I need your manager to call me or I’ll visit your Bryanston office and you’ll give me my petrol money! I’m expecting a call today!!! Do your job and give service!
264 replies
42 months ago
Excellent service
Beautiful service received from rain!! ordered my router package deal on the 24th October and it was delivered on the 26th as promised. Had issues with my connectivity due to address, called in and was assisted quick fast by well mannered and trained consultants!! Thank you & keep it up!
133 replies
45 months ago
Disgusting service, No feedback after two week of following up
Still no feedback from MTN, your service is disgusting!! Zero client care
0 replies
45 months ago
contract cancellation 0743202172 Worst servce
I've been fighting cancelation of my pocket router I took 2020, Been trying to get assistance since March 202 but nobody seems to care or assist. care. I called and request for my contract to be cancelled (Feb and march 2022), I was advised to call back after my debit date as they have already processed. Called back again they was inform now they have amended cancellation policy. I asked how is it my fault as i requested this cancelation prior your amendments and nobody seems to have answers, Its been 5 months following up to no assistance. this has been the worst service of all time. I regret taking this contract. Consultants have zero client service, no one bothers to resolve your query. I will escalate this further to your CEO as I am tired of following up Thanks, 787452918 Pearl
402 replies
45 months ago
Horrible service
I've been calling since yesterday using my number 0787452918. I spoke to Thandi, Nolwazi (who was atleast helpful) and the rest of the rude consultants from retentions. I have literally never witness such incompetence and rude agents who are talking to you whilst theres babies crying in the background and TV shows playing yet paying zero attention to your query, speak to you while they are eating, network breaking and not listening to what you are saying. They sent me from pillar to post regarding cancelation of my contract and settlement amount request providing contradictory information. I would really suggest MTN really look into this to see how clients are inconvenienced, clearly working from home is the worst decision ever for the consultants, they literally forgot customer service. I need my settlement amount for my 073465 3770 so I can compete;y cut ties with your company. Please contact me urgently, I am tired of being transferred to a million agents for a simple query. Thanks, Pearl 0787452918
0 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)